Technical support Work, Jobs in Cardiff, Crf (with Salaries)

IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Cardiff
- Monday to Friday
- Customer service
- Laboratory experience
- Travel
- Free parking
- Annual leave
Quick apply
1d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
3d
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
11d
Technical Support Officer - End User Hardware and Devices
Avon and Somerset Constabulary —Portishead
- £40,383 - £42,612 a year
- Full-time
- Customer service
- Travel
- IT
9d
Schools Desktop Support Analyst
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- Full-time
- English
- IT
7d
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Microsoft Office
- Annual leave
2d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Application Support Officer x2
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
4d
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
ICT Applications Engineer
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
12h
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Senior Systems Administrator (RevTech) - UK Remote
Everway —Cardiff
- Remote
- Sales
- Flexible schedule
Quick apply
1d
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
1d
Policing Through Technology - Trainer
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Weekend availability
- Annual leave
9d

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technical support jobs near cardiff, crf

IT Support Team Leader

Redkite Solicitors -
Cardiff

Apply Now

Job details

Full-time
£32,500 a year

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Customer service
IT support
Organisational skills
IT
Leadership
Communication skills

Full job description

Job Information

Date Opened

23/06/2026

Job Type

Full time

Industry

IT Services

City

Cardiff

Province

Cardiff (Caerdydd GB-CRD)

Country

United Kingdom

Postal Code

CF10

About Us

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

IT Support Team Leader

Salary: £32,500

Location: Swansea/Cardiff

Contract: Permanent, Full-time

Hours: 35 hours – (flexibility required, including occasional out-of-hours)

Start Date: ASAP

We’re looking for a people-focused, organised, and proactive IT Support Team Leader to lead a high-performing IT support team across Redkite, with a focus on Microsoft 365, Copilot, and excellent day-to-day service delivery across Cardiff and Swansea. This is an exciting opportunity for an experienced IT Support professional who is ready to take the next step into leadership, develop their coordination and management skills, and make a positive impact on how colleagues experience technology across the firm. You’ll have a passion for excellent user support, an interest in IT innovation, and a desire to drive continuous improvement across IT services.

Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we’re driven by growth and innovation, continuously expanding our reach to meenot the diverse needs of our clients. With nearly 300 dedicated professionals, we’re proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.

What Will You Be Doing?

Supervising and supporting the IT team, helping colleagues prioritise their work, develop their skills, and deliver an outstanding service
Championing innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely, confidently, and in ways that deliver real value
Creating a positive and responsive support experience for colleagues across the firm, whether assisting face-to-face or remotely
Building strong relationships across the business as a visible, approachable, and trusted IT leader who understands users’ needs
Bringing structure, organisation, and a proactive mindset to the day-to-day delivery of IT services
Continuously reviewing and improving processes, administration, and ways of working to make IT more effective and user-focused
Taking ownership of escalated issues, ensuring colleagues feel supported and informed until a successful resolution is reached
Promoting positive technology habits, cyber security awareness, and a culture of shared responsibility across the firm
Playing a key role in IT projects, service improvements, and technology rollouts that enhance the colleague experience
Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practical solutions that drive positive change

Requirements

Who We’re Looking For:

Experience in a Team Leader, Senior IT Support, IT Support Coordinator, or similar role
A genuine passion for delivering excellent customer service
Strong organisational and workload management skills
The ability to remain calm and focused during incidents and service issues
Excellent communication skills and the confidence to work with stakeholders at all levels
The ability to explain technical concepts in simple, non-technical language
Experience supporting Microsoft 365 environments
An interest in process improvement, automation, and modern workplace technology
A full driving licence and willingness

Benefits

What’s In It For You?

We’re committed to creating a supportive, collaborative, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, teamwork and excellence, and offer an environment where you can grow and succeed.

A role where you can make a visible impact on how IT is delivered across the firm
Support to develop your leadership, organisational, and professional skills
Generous annual leave (plus additional days with length of service)
Option to buy or sell annual leave
Life Assurance
Redkite Rewards scheme
Pension Scheme
Contributions to gym membership
Career development and learning support

... and much more

How to Apply

If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you.

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.

Apply Now

Refine Your Search

technical support jobs in cardiff, crf

IT Support Team Leader

IT Infrastructure Field Support Engineer

Senior Service Desk Analyst

Assessment Support Coordinator

ICT Technical Engineer - Infrastructure

Technical Support Officer - End User Hardware and Devices

Schools Desktop Support Analyst

Technical Support Officer

In-Service Support Co-Ordinator

Application Support Officer x2

Product Technical Support Engineer - TMS

IT Technician

ICT Applications Engineer

Senior Service Desk Analyst

Senior Systems Administrator (RevTech) - UK Remote

Software Customer Service Manager

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Service Desk Advisor (First Line Helpdesk)

1st Line Service Desk Team Lead

Policing Through Technology - Trainer

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