Job Title: Area Manager Walsingham Support
Salary: £42,000 per annum
Employment Type: Full-time 37.5 hours per week / Monday - Friday with some flexibility/ weekends required.
Company Overview:
Walsingham Support are a leading provider of social care services across the UK, dedicated to delivering high-quality care and support to individuals in need.
Our mission is to enhance the well-being and independence of our service users through compassionate and professional care.
Job Description Area Manager:
The role of an Area Manager in Supported Living is to provide strategic and operational leadership across multiple services, ensuring people receive safe, high-quality, person-centred support while services remain compliant, financially sustainable, and well-led.
We are looking for a passionate and experienced Area Manager to lead specialist Learning Disability services, primarily supporting adults with Autism who may present some behaviours that challenge, as they transition into adult services.
The successful candidate will be responsible for ensuring the highest standards of care, compliance with regulatory requirements, and the overall performance of the services within their area.
This is a pivotal leadership role requiring resilience, compassion, and confidence.
The successful candidate will play a key role in ensuring safe, high quality, person-centred support, while guiding teams through complex and sometimes challenging situations.
This role would suit someone who:
- Thrives in a hands-on leadership role as well as prioritising record keeping and compliance.
- Is comfortable stepping into difficult situation and leading by example.
- Is motivated by improving outcomes for people with complex needs.
Key Responsibilities Area Manager:
Lead, manage, and support a team of service managers and care staff to deliver outstanding care services.
This role will be overseeing Supported Living Managers who manage the day to day running of services within Wales between Swansea, Neath Port Talbot & Caerphilly.
- Ensure compliance with all regulatory and legislative requirements, including CIW standards.
- Monitor and improve service quality through regular audits and performance reviews.
- Develop and implement strategic plans to enhance service delivery and achieve business objectives.
- Foster positive relationships with service users, their families, and other stakeholders.
- Manage budgets effectively to ensure financial sustainability and efficiency.
- Identify opportunities for growth and development within the region.
- Provide training, mentoring, and development opportunities for staff.
- Provide visible, hands-on leadership during incidents and periods of heightened behaviour, supporting staff to respond safely and effectively.
- Coach and develop teams in positive behaviour support approaches, ensuring consistency and confidence in practice.
- Promote a calm, reflective culture where staff feel supported to manage emotionally demanding situations.
Qualifications and Skills:
- Proven experience in a senior management role within the social care sector.
- Strong knowledge of regulatory and legislative requirements in social care.
- Excellent leadership and people management skills.
- Outstanding communication and interpersonal abilities.
- Demonstrate experience supporting individuals with autism and behaviours that challenge.
- Passion for developing others and building confident, capable teams.
- Resilient and reflective leader who can support others through challenge while maintaining high standards of care.
- Ability to analyse data and make informed decisions.
- Strategic thinker with a proactive and solution-oriented approach.
- Full UK driving licence and willingness to travel as required.
Benefits:
We really care about our staff and offer a wide range of benefits to each Area Manager:
- 33 days annual leave (25 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
- Pension scheme contributions with up to 3% employer contribution and 4% employee contribution
- Life assurance equal to three times your salary.
- Employee Assistance Programme (EAP) provided by Health Assured
- Walsingham Rewards Scheme with extensive discounts on everyday items.
- Exceptional training and continuing professional development opportunities.
- Long service awards.
- Recommend a friend bonus of £250.
- Access to Blue Light Card savings
Area Manager
The three things we would like an applicant to know about the role before applying:
1. Providing leadership and support to Supported Living Managers and their teams across several supported living services.
2. Ensuring compliance with relevant legislation, regulations, CIW requirements, safeguarding procedures, and organisational policies.
3. Monitoring service quality through audits, observations, action plans, and performance reviews, ensuring continuous improvement.
Read what our staff team say about working for Walsingham Support
We collected some comments from our team members from our 3 month and 6 month pulse surveys.
Here is what they said:
- \"...I feel motivated, valued and committed to providing high-quality care...\"
- \"...every voice is valued and my manager is always accessible when I need to speak up or contribute...\"
- \"...I feel supported when it comes to developing professionally...\"
- \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
- \"...I feel supported in my development and genuinely feel good working as a Walsingham Support Worker...\"
- \"...I feel very confident because I've had the right training and work with a team that's always ready to help...\"
- \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
- \"...my manager trusts me, believes in my work and supports my professional development...\"
- \"...I feel more confident and motivated to learn, grow and contribute to the quality of the organisation...\"
Come and work at Walsingham Support - we value our teams.
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