Network operation engineer Work, Jobs in Birmingham (with Salaries)

2nd Line Network Engineer
wavenet —Solihull
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network Engineer
NTT Ltd —Birmingham
Senior Network Engineer
wavenet —Shirley
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
4d
Network Access Engineer
National Gas —Warwick
- £48,893 - £55,744 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
8d
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
2d
Senior Network Engineer
M Group —Warwick
- Computer literacy
- Engineering
- Analysis skills
- Annual leave
- Employee discount
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
9d
IT Infrastructure Engineer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Scripting
- Annual leave
- Employee assistance programme
Network L3 Engineer
wavenet —Solihull
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Maintenance
- Driving
- Travel
- Annual leave
- Employee assistance programme
Quick apply
CNI Infrastructure Engineer
National Grid —Warwick
- £54,000 - £65,000 a year
- Full-time
- Communication skills
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
- Azure
- IT
Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Work from home
IT Security Engineer
Voyage Care —Lichfield
- £55,000 a year
- Hybrid work
- Azure
- Analysis skills
- Travel
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Computer networking
- School
- Free parking
- Annual leave
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
AWS Infrastructure Operations Engineer
Siemens —Solihull
- £50,000 - £99,900 a year
- Full-time
- Hybrid work
- Maintenance
- AWS
- Mentoring
G3 Senior Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
1d
Corporate Treasury - DevOps Engineer - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee assistance programme

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2nd Line Network Engineer

wavenet -
Solihull

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Load balancing
Firewall
Continuous improvement
Computer networking
Network engineering
Communication skills
Juniper
Network Security
VPN

Full job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Job Description

We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.

What You’ll Be Doing

Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
SLA Management – Prioritise and manage tickets to meet contractual service levels.
Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.

Qualifications

Skills & Experience You’ll Need

Proven technical experience in networking and security support.
Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
Hands-on experience in:
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
Excellent communication skills, with the ability to interact with all stakeholders including Directors.
Strong attention to detail and accuracy in documentation.

What Success Looks Like

Timely resolution or escalation of technical incidents.
High levels of customer satisfaction through clear and professional communication.
Accurate and comprehensive documentation of tickets and client systems.
Meeting SLA commitments consistently.
Proactive collaboration with both customers and suppliers.

Additional Information

Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Quick apply

Refine Your Search

network operation engineer jobs in birmingham

2nd Line Network Engineer

Network Engineer

Senior Network Engineer

Desktop Support Engineer L1

Network Access Engineer

Network Engineer

Senior Network Engineer

IT Infrastructure Network Engineer I

IT Infrastructure Engineer

Network L3 Engineer

Alarm & CCTV Engineer

CNI Infrastructure Engineer

IT Cloud Infrastructure Engineer

Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ

IT Security Engineer

3rd Line Infrastructure Engineer

IT Manager

AWS Infrastructure Operations Engineer

G3 Senior Infrastructure Operations Engineer

Corporate Treasury - DevOps Engineer - Associate - Birmingham

I want to receive the latest job alerts for network operation engineer in birmingham

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