Support escalation engineer Work, Jobs in Nottingham, Ntt (with Salaries)

IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
6d
Principal Engineer (AWS & Java)
London Stock Exchange Group —Nottingham
- Full-time
- Java
- AWS
- APIs
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Development Support Engineer
Pektron —Derby
- Engineering
- Data analysis skills
- No degree
- Free parking
- Relocation assistance
Security Officer - Era 4 Vipa Digital
Workrate UK —Bolsover
- £14.50 an hour
- Full-time
- Microsoft Access
- Microsoft Office
- IT
Quick apply
6d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Azure
- Driving
- Mentoring
- Free parking
- Referral programme
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
Small Works Contract Manager
OCS Group —Derby
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
6d
External Manufacturing Quality Auditor
Reckitt —Nottingham
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Senior Systems Administrator
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
9d
Senior Systems Administrator
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Warehouse Team Leader
GXO Logistics —Ilkeston
- £30,931 a year
- Communication skills
- Annual leave
- Employee assistance programme
Senior Engineer - Reactor Pressure Vessel (Internals)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- CAD
- Engineering
14d
Engineering Team Leader
Thermo Fisher Scientific —Loughborough
- Full-time
- Management
- Maintenance
- Project management
14d
Programme Risk Manager
Balfour Beatty —Derby
- Hybrid work
- Microsoft Office
- Contracts
- Annual leave
Senior Software Developer
Steris —Derby
- Full-time
- Azure
- DevOps
- SQL
Subsidence Consultant
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Leadership
- Annual leave

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support escalation engineer jobs near nottingham, ntt

IT Infrastructure Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
6 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Operations management
Technical support
ITIL
IT
Root cause analysis

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring the BRUSH IT infrastructure meets all business demands regarding capacity and availability, ensuring maintenance plans are adhered and subject to continuous development, lifecycle managed and meet key KPI’s to deliver both a fit for purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes.

Key Responsibilities:

Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement and service reliability.
Lead root cause analysis (RCA) activities for major incidents and ensure corrective actions are implemented and tracked to completion.
Act as the senior technical escalation point for major incidents, coordinating technical teams, third-party suppliers, and business communications.
Ensure infrastructure resilience, failover, backup, and recovery solutions are maintained, tested regularly, and evidenced through documented testing schedules and outcomes.
Maintain and continuously improve infrastructure availability, recoverability, and business continuity capabilities.
Own infrastructure technology roadmaps, ensuring platforms remain supported, secure, and aligned with business requirements.
Contribute to the development and execution of the Infrastructure strategy, identifying opportunities for modernisation, standardisation, and optimisation.
Manage infrastructure asset lifecycles, ensuring accurate asset records, warranty management, and timely technology refresh activities.
Lead, coach, and develop a team of Infrastructure engineers.

What are we looking for:

Experience (5 years) in a similar IT operational management role, with experience in defining and delivering operational standards
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Demonstrated ability to lead, coach, and develop technical support teams.
Experience handling major incidents and crisis communications with senior stakeholders.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

support escalation engineer jobs in nottingham, ntt

IT Infrastructure Manager

Principal Engineer (AWS & Java)

Service Delivery Manager

Development Support Engineer

Security Officer - Era 4 Vipa Digital

Senior IT Support Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Modern Workplace Infrastructure Engineer

Small Works Contract Manager

End User IT Support Manager

External Manufacturing Quality Auditor

Senior Systems Administrator

Service Desk Coordinator

Senior Systems Administrator

Warehouse Team Leader

Senior Engineer - Reactor Pressure Vessel (Internals)

Engineering Team Leader

Programme Risk Manager

Senior Software Developer

Subsidence Consultant

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