Customer support representative Work, Jobs in Preston, Lan (with Salaries)

Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2h
Sales Executive - Fully Remote
Haier Europe —Preston
- £30,818 - £50,000 a year
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
4d
Customer Experience Advisor
Alsico —Preston
- Up to £28,000 a year
- Full-time
- CRM software
- Writing skills
- Administrative experience
- Free parking
- Gym membership
Quick apply
13d
Call Centre Agent - Telecoms Appointment Setter
Cleartech Communications Ltd —Bolton
- From £24,000 a year
- 8 hour shift
- In-person
- Free parking
- Annual leave
Quick apply
Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
20h
Driver - Part Time
TrustFord —Preston
- 8 hour shift
- Customer service
- Hotel
- Driving
- Annual leave
- Employee discount
Retail Sales Advisor - Bolton
Oak Furnitureland —Bolton
- £52,060 - £57,974 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
14d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Chorley
- Part-time
- Customer service
13d
Customer Service
Glass2Go LTD. —Thornton Cleveleys
- £25,420 - £33,750 a year
- Full-time
- Writing skills
- Analysis skills
- Data entry
- Employee discount
Quick apply
7d
Sales Administrator
Pay Smart Carpets —Warrington
- Up to £26,000 a year
- Full-time
- CRM software
- Microsoft Office
- Databases
Quick apply
14d
Store Manager - Preston
Oak Furnitureland —Preston
- £55,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
22h
Cleaner
TCFM —Chorley
- £12.71 an hour
- Temporary
Quick apply
Entry Level SDR (HF135374701341)
Flourish —Bolton
- £30,000 - £35,000 a year
- Full-time
- Business development
- Communication skills
Quick apply
6d
Business Support Assistant - Reception
Star Academies —Blackpool
- £23,500.40 - £23,874.76 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
Customer Advisor - Stock flow
B&Q —Chorley
- £13.10 an hour
- Part-time
- Annual leave
- Employee assistance programme
12h
Registration Officer (RO) - Fylde *Updated*
HM Land Registry —Tarleton
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
1d
Client Support Representative
SS&C Technologies —Burnley
- Full-time
- Microsoft Word
- Microsoft Excel
- Financial services
- Free parking
- Employee discount
Library Assistant
Sefton Council —Formby
- £13.62 - £13.84 an hour
- Weekend availability
- Computer literacy
8d
Territory Representative
Howdens Joinery Co. —Blackburn
- Full-time
- Business development
- Annual leave
- Employee discount
6d

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customer support representative jobs near preston, lan

Customer Advisor

ENWL -
Preston

Apply Now

Job details

Fixed term contract
£29,510.04 a year
2 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Advisor

This Poisition is a 12 month FTC.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

Shifts within the Contact Centre run Monday to Sunday between 7am and 10pm, working one weekend in four.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracin

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

customer support representative jobs in preston, lan

Customer Advisor

Sales Executive - Fully Remote

Customer Experience Advisor

Call Centre Agent - Telecoms Appointment Setter

Customer Transformation Business Analyst

Driver - Part Time

Retail Sales Advisor - Bolton

Customer Service Advisor - Omnichannel

Sales - Sales Advisor - UK

Customer Service

Sales Administrator

Store Manager - Preston

Cleaner

Entry Level SDR (HF135374701341)

Business Support Assistant - Reception

Customer Advisor - Stock flow

Registration Officer (RO) - Fylde Updated

Client Support Representative

Library Assistant

Territory Representative

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