Guest Experience Host / Concierge - Seasonal
The Reserve Chester Zoo —Chester
- £12.71 an hour
- Resort
- Employee assistance programme
- Employee discount
Quick apply
14d
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The Dogs Go Group —Wirral
- £13 - £14 an hour
- Part-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
3d
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Mitie —Chester
- £13.45 an hour
- Full-time
- Microsoft Outlook
- No experience needed
- Guest services
Casual Hospitality Hosts
Liverpool Football Club —Liverpool
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- Weekend availability
4d
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SSP —Liverpool
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- Weekend availability
Quick apply
14h
Staff Nurse
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £32,073 - £39,043 a year
- Full-time
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Reception Host
Opera —Chester
- £12.71 an hour
- Full-time
- Hospitality
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- Employee assistance programme
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Quick apply
3d
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ODEON Cinemas —Bromborough
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- Weekend availability
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- Employee discount
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6d
Counter Assistant / Host
Chalk Coffee —Chester
- From £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
13d
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PINS Social Club —Liverpool
- £12.71 an hour
- Part-time
- Serving
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- Employee discount
Quick apply
Children's Party Host/Hostess
Riverside Bowl and LaserQuest —Wallasey
- £8.00 - £12.71 an hour
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Quick apply
5d
Head Host/Hostess
Sefton Hospitality Operations Ltd —Liverpool
- From £13.21 an hour
- Part-time
- Hospitality
- Hotel
- IT
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Quick apply
8d
Front of House Supervisor
Deco Lounge —Liverpool
- £13.10 - £13.30 an hour
- Weekend availability
- Bar
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Quick apply
Front of House Supervisor - New Site Opening
Debrito Lounge —Northwich
- £13.10 - £13.30 an hour
- Weekend availability
- Bar
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Quick apply
8d
Staff Nurse - Stroke emergency assessment centre
Liverpool University Hospitals NHS Foundation Trust —Liverpool
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- Full-time
- Rehabilitation centre
- Communication skills
- Nursing
1d

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Guest Experience Host / Concierge - Seasonal

The Reserve Chester Zoo -
Chester

Quick apply

Job details

Permanent
£12.71 an hour
14 days ago

Benefits

Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Driving Licence
Host/hostess experience

Full job description

Guest Experience Host / Concierge - Seasonal

£12.71 per hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Guest Experience Host / Concierge - Seasonal Role

As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.

Responsibilities:

Greet guests with warmth and enthusiasm, creating a memorable first impression
Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
Provide expert knowledge on the resort, Chester Zoo, and local area activities
Coordinate guest requests, special occasions, and bespoke experiences
Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
Handle queries, feedback, and issues in a positive and solution-focused manner
Assist guests with luggage handling and transportation to their rooms
Provide valet parking service and ensure safe handling of guest vehicles

What We’re Looking For:

Passion for delivering outstanding guest service and unique experiences
Friendly and professional, with excellent interpersonal skills
Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
Ability to multitask, remain calm under pressure, and work flexible hours
Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years, all drivers must be over the age of 21 to comply with insurance

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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