Technical support Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
Onsite End User Support Engineer
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- University
- Organisational skills
- In-person
5d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
Data Centre Technician, Operations, IT, & Support Engineering, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Newcastle upon Tyne
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
6d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
Product Support - Specialist
Sage —Newcastle upon Tyne
- Hybrid work
- Training & development
- Annual leave
3d
2nd Line Support Partner
HomeGroup —Newcastle upon Tyne
- £29,236 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
- Life insurance
5d
Customer Service Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
14d
Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
14d
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
11d
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £32,000 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Customer Support Specialist- Sage HCM
Sage —Newcastle upon Tyne
- Computer skills
- Communication skills
13d
Technical Support Specialist (Sauna Products)
Finnmark Limited —Spennymoor
- £28,000 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Flexitime
Quick apply
10h
Implementation & Support (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Microsoft Powerpoint
- CRM software
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
13d
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Trainer
Sage —Newcastle upon Tyne
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
6d
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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technical support jobs near newcastle upon tyne, twr

Onsite Support Analyst

XMA -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time
£30,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Ticket management
ServiceNow
IP networking
Customer support
Customer interaction
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Location: Newcastle upon Tyne

Part-time role - 1 day (7.5 hours) a week in the office

Salary: £30,000 - £32,000 p/a (pro rata)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What You'll Be Doing:

Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnosing and resolving hardware, software and connectivity issues.
Managing incidents and service requests through to resolution in line with SLAs and KPIs.
Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalating complex incidents where required and working closely with wider technical teams.
Maintaining asset records, support documentation and knowledge base articles.
Supporting meeting room technology, collaboration tools and AV equipment.
Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

Experience in an IT Support, Deskside Support or Onsite Support role.
Knowledge of:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

ITIL knowledge or certification.
Microsoft certifications.
Experience supporting Microsoft Surface Hub and AV technologies.
Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2d line support engineer, technical support engineer, onsite support analyst

Apply Now

Refine Your Search

technical support jobs in newcastle upon tyne, twr

Onsite Support Analyst

Onsite End User Support Engineer

IT Support Technician

Data Centre Technician, Operations, IT, & Support Engineering, Operations, IT, & Support Engineering

Systems Support Analyst

Product Support - Specialist

2nd Line Support Partner

Customer Service Advisor

Tier III Support Technician

IT Service Desk Team Lead

24/7 IT Analyst

Customer Support Specialist- Sage HCM

Technical Support Specialist (Sauna Products)

Implementation & Support (Education)

Experienced Sage Support Consultant

IT Support Specialist

3rd Line Network Support Engineer

Trainer

Sage Support Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

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