Case manager Work, Jobs in Solihull (with Salaries)

ER Case Manager
Serco Group —Solihull
- Full-time
- Hybrid work
- Human resources
- Negotiation
- Employee assistance programme
- Employee discount
6d
Information Governance Officer
Solihull Metropolitan Borough Council —St. Alphege
- £45,091 - £51,356 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
14d
Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
23h
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
ER Investigations Officer
NHS Professionals —Coventry
- £19.01 an hour
- Temporary
- Hybrid work
- Computer literacy
- Human resources
Quick apply
6h
Employee Relations - Specialist C
Select Engineering —Solihull
- £28.69 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Work from home
- Employee assistance programme
12d
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
7d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Maths
- Continuous improvement
- In-person
- Life insurance
Quick apply
Mediation Manager & Operations Manager
Disputes Mediation —Wolverhampton
- Full-time
- Administrative experience
- Supervising experience
- Bachelor's degree
Quick apply
12d
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Employee assistance programme
- Employee discount
Outreach and Partnerships Officer
Women's Consortium —Birmingham
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Presentation skills
- Travel
Quick apply
9d
Group HR Advisor
Bristow and Sutor Group —Redditch
- £35,000 a year
- Full-time
- Hybrid work
- English
- Human resources
- Free parking
- Annual leave
Quick apply
Employee Relations & Policy Lead
PIB Group Services Ltd. —Birmingham
- £70,000 - £75,000 a year
Quick apply
Hospital Procurement Support Specialist
AniCura Group —Solihull
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Communication skills
Brand and Service Manager
The Barrister Group —Birmingham
- From £27,500 a year
- Full-time
- Hybrid work
- Business development
- Recruiting
- Marketing
Quick apply
10h
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
10h
HR Global Mobility and Rewards Administrator
Harbor —Birmingham
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply

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ER Case Manager

Serco Group -
Solihull

Apply Now

Job details

Full-time
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Employee relations case handling
Coaching
Employment law
Employee relations
Case management software
Case record updates
Risk management
Human resources
Human resources business partnering experience
Negotiation

Full job description

ER Case Manager
Hybrid – attached to the Solihull office - Twice a week on site.
Full time, Permanent
£35-40k DOE

Here at Serco, we're looking for an experienced ER Case Manager to join our centralised team of specialists, providing pragmatic, proactive employee relations advice to circa 3,000 people managers across the UK. Working predominantly by telephone and email, you'll manage complex cases end to end and act as a trusted point of escalation — ensuring people management decisions stay firmly in line with employment law, case law and best practice.

As part of this you’ll:

Provide pragmatic, proactive ER advice to Serco people managers across the full employee lifecycle — performance, disciplinary, grievance, absence, maternity/paternity and restructuring.
Manage complex ER cases from beginning to resolution, ensuring complete query resolution and timely case closure.
Act as a point of escalation for ER Advisors on more complex queries, providing day-to-day coaching as required.
Analyse people-related metrics, data and trends to make recommendations to Business Partners, engaging in monthly calls with HRBPs.
Support the delivery of redundancy consultations, restructures, organisational design and people transitions where required.
Prepare documentation for employment tribunals and co-ordinate related activity, keeping stakeholders up to date.
Ensure all activity is accurately logged on the People Services case management system and stored in line with Serco requirements.
Provide effective advice to ensure people management policy and guidance remain in line with employment law, case law and best practice.

What you’ll need to do the role:

Excellent generalist/operational HR experience at HR Adviser or HR Business Partner level, or equivalent.
Practical experience managing complex ER cases — including redundancies, restructures, disciplinary and grievance.
An up-to-date understanding and application of UK employment law and HR best practice.
Confidence coaching and influencing managers, with the credibility and negotiation skills to handle difficult conversations.
A commercial, pragmatic approach, with sound judgement to make decisions and manage risk.
A recognised HR qualification (CIPD or equivalent) preferred.
Comfortable working self-sufficiently and remotely, with the flexibility to travel to sites on occasion as required.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role-specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

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Refine Your Search

case manager jobs in solihull

ER Case Manager

Information Governance Officer

Senior Operations Coordinator

Knowledge Coordinator

Airport Station Manager

ER Manager

ER Investigations Officer

Employee Relations - Specialist C

Internal Communications Senior Manager

Head of Systems Improvement

Mediation Manager & Operations Manager

Marketing Coordinator

Outreach and Partnerships Officer

Group HR Advisor

Employee Relations & Policy Lead

Hospital Procurement Support Specialist

Brand and Service Manager

Customer Care Agent (Hybrid)

Case Worker 20 Hours per Week

HR Global Mobility and Rewards Administrator

I want to receive the latest job alerts for case manager in solihull

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