Senior technical support engineer Work, Jobs in Kilmarnock, Eay (with Salaries)

3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
Senior Project Engineer - Mechanical
Equans —Motherwell North
- Full-time
- Construction experience
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Senior Mechanical Engineers
Amentum —Glasgow
- Full-time
- AutoCAD
- Engineering
- Master's degree
- Employee assistance programme
- Flexible schedule
Senior Substation Primary (HV Plant) Design Engineer
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
Senior Engineer (Electrical) Extrusion Blow Moulding Facility
Nexus Packaging Limited —Hillington
- £54,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior QA Engineer (Mobile)
Waracle —Glasgow
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Remote BMS Engineer
Equans —Glasgow
- Full-time
- Remote
- HVAC
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Head of Data Operations
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
- Annual leave
- Flexible schedule
12d
Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
Senior to Associate Mechanical Engineers - Data Centres (Building Services)
WSP —Glasgow
- Part-time
- Hybrid work
- AutoCAD
- Mechanical knowledge
- Flexitime
- Work from home
Senior Substation Secondary (P&C) Design Engineer
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
SAS Technical Lead
Nationwide Building Society —Glasgow
- £82,500 a year
- Full-time
- Hybrid work
- Linux
- Leadership
5d
Senior Lead Site Reliability / DevOps Engineer
JPMorganChase —Glasgow
- Full-time
- System design
- Java
- AWS
Senior Platforms Infrastructure Engineer
Chemify Ltd —Glasgow
- AWS
- Scripting
- Computer networking
Quick apply
Senior Software Engineer, Windows/Desktop Applications - Glasgow, United Kingdom
Speechify —Glasgow
- Remote
- Windows
- C++
- Mentoring
Electrical Engineer / Senior Electrical Engineer (Building Services)
WSP —Glasgow
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Flexitime
- Work from home
Senior Mechanical Building Service Engineer
SSE —Glasgow
- £65,000 - £75,000 a year
- Engineering
- HVAC
- Communication skills
- Employee discount
- Gym membership
11d
Senior Power System Engineer
SSE —Glasgow
- £59,800 - £89,800 a year
- Full-time
- Computer networking
- Employee discount
- Gym membership
9d
Lead Technical Program Manager - Risk Technology Engineering & Architecture/Risk Frameworks
JPMorganChase —Glasgow
- Full-time
- Analysis skills
- AI
- Leadership
Senior Software Engineer
SimplApps Innovation —Glasgow
- £55,000 - £95,000 a year
- Full-time
- Azure
- Oracle
- Java
- Health & wellbeing programme
Quick apply

I want to receive the latest job alerts for senior technical support engineer in kilmarnock, eay

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support engineer jobs near kilmarnock, eay

3rd Line Senior Support Consultant

RM Education Limited -
Bellshill

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Cloud infrastructure
Azure
Compliance management
Scripting
SharePoint
APIs
Root cause analysis
PowerShell
Active Directory

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we’re a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable.

Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space.

Visit us here to find out more: www.rm.com/education

We are seeking a highly skilled 3rd Line Senior Support Consultant to own the technical resolution of complex, business-critical incidents. In this role, you will diagnose and resolve deep systemic infrastructure anomalies, automate recurring fixes, and elevate the technical capabilities of our broader support team. Working directly with the Operations Manager, you will support or large enterprise customer, manage third-party suppliers, and collaborate with internal RM teams to ensure all issues are resolved swiftly within contractual Service Level Agreements (SLAs).

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

Core Responsibilities

Advanced Escalation Management: Serve as the final technical authority (Tier 3+) for complex cloud infrastructure, identity, and networking issues.
Incident & Outage Response: Lead high-severity incident response efforts, executing root-cause analysis (RCA) and implementing durable fixes to prevent recurrence.
Automation & Optimization: Build scripts to automate routine checks, reduce support toil, and monitor platform health. [
Cross-Functional Collaboration: Partner closely with Operations Manager to provide transparent updates during critical events.
Mentorship & Documentation: Coach junior engineers to raise the technical bar, while authoring comprehensive runbooks, Standard Operating Procedures (SOPs), and knowledge base articles.
SLA & Compliance Management: Drive strict adherence to contractual SLAs, ensuring issues are tracked, updated, and closed efficiently.
Vendor & Third-Party Liaison: Act as the primary technical interface with external suppliers, driving accountability and speed during shared incident investigations.

Experience:

Technical Requirements

Advanced Escalations: Resolve high-priority, deep-level technical issues spanning cloud environments.
Ecosystem Administration: Configure, deploy, and maintain Microsoft 365 services (Teams, SharePoint, OneDrive) and Microsoft Azure infrastructure. Experience in managing and scripting in Google workspace.
Identity & Access Control: Manage enterprise identity architectures using Microsoft Entra ID, conditional access policies, and Active Directory.
Security & Compliance: Implement threat protection layers via Trend Micro.
Automation & Scripting: Write and maintain advanced PowerShell scripts and Microsoft Graph API queries to automate routine operational tasks.
Mentorship & Training: Provide guidance, technical oversight, and continuous coaching to Tier 1 and Tier 2 support staff.

What’s in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.

Apply Now

Refine Your Search

senior technical support engineer jobs in kilmarnock, eay

3rd Line Senior Support Consultant

Senior Project Engineer - Mechanical

Senior Mechanical Engineers

Senior Substation Primary (HV Plant) Design Engineer

Senior Engineer (Electrical) Extrusion Blow Moulding Facility

Senior QA Engineer (Mobile)

Remote BMS Engineer

Head of Data Operations

Lead End User Computing Engineer (Sharepoint/Power Platform)

Senior to Associate Mechanical Engineers - Data Centres (Building Services)

Senior Substation Secondary (P&C) Design Engineer

SAS Technical Lead

Senior Lead Site Reliability / DevOps Engineer

Senior Platforms Infrastructure Engineer

Senior Software Engineer, Windows/Desktop Applications - Glasgow, United Kingdom

Electrical Engineer / Senior Electrical Engineer (Building Services)

Senior Mechanical Building Service Engineer

Senior Power System Engineer

Lead Technical Program Manager - Risk Technology Engineering & Architecture/Risk Frameworks

Senior Software Engineer

I want to receive the latest job alerts for senior technical support engineer in kilmarnock, eay

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected