Installation, scheduling & capacity coordinator Work, Jobs in Exeter, Eng (with Salaries)

Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
9d
Field Service Technician - Exeter (6 Month Fixed-Term Contract)
Focal Systems —Exeter
- £17 an hour
- Weekend availability
- Travel
- Power tools
- Communication skills
- Annual leave
Quick apply
Dual Fuel Smart Meter Engineer (South West)
Octopus Energy Group —Exeter
- £36,500 - £50,000 a year
- Overtime
- Travel
- Referral programme
Quick apply
TV Aerial, Satellite & CCTV Engineer Exeter
Home Vision Services Ltd —Exeter
- £45,000 - £90,000 a year
- Full-time
Quick apply
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Cullompton
- £15.93 an hour
- Full-time
- Time management
- Annual leave
- Employee discount
Quick apply
Technical Support Engineer
South West Systems Ltd —Exeter
- From £25,800 a year
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
2d
Digital Screen Installer – Fixed Contract, Nationwide Travel
Seen In Design —Newton Abbot
- £200 - £275 a day
- Maintenance
- In-person
- Hand tools
- Free parking
Quick apply
Project Manager
Olympus Power Ltd —Exeter
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Sick pay
Quick apply
Dual Fuel Commercial Metering Engineer
Yü Group —Exeter
- £43,260 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Product installer and sales person
Face Electrical —Teignmouth
- £13.00 - £25.90 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
2d
Hybrid Technical Auditor
Mpaas Ltd —Exeter
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Technical Support Engineer – GNSS & Satellite Navigation Systems
Keysight Technologies, Inc. —Paignton
- Part-time
- Salesforce
- Engineering
- Bachelor's degree
Amusement Arcade Technician - Arcade and Amusement Industry
Phoenix Ortu Ltd —Crediton
- £13.46 - £15.59 an hour
- Overtime
- Schematics
- In-person
- Hand tools
- Flexible schedule
Quick apply
21h
Solar PV Installer
Naked Solar Ltd —Exeter
- £27,000 - £35,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Gym membership
Quick apply
Dual Fuel Smart Meter Engineer
Aaron Services —Exeter
- £39,923 - £41,571 a year
- Full-time
- Remote
- Driving
- Annual leave
- Employee assistance programme
3d
Dual Fuel Smart Meter Engineer
Sureserve —Torquay
- £39,923 - £41,571 a year
- Remote
- Driving
- Annual leave
- Employee assistance programme
Quick apply
3d
Senior IT Technician - Exeter / Taunton (Plymouth, Barnstaple, Taunton & Yeovil Area - £32k to £36k
Soltech IT —Exeter
- £32,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Free parking
- Paid training
Quick apply
10d
Senior Account Manager – Direct Sales (Exeter)
European Consumer Claims (ECC) —Exeter
- £24,500 - £120,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Salesforce
- Flexible schedule
Quick apply
Installation Mate – Air Conditioning Systems
MacWhirter Western Ltd —Torquay
- From £26,625 a year
- Weekend availability
- In-person
- Annual leave
Quick apply
3d
Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k
Soltech IT —Exeter
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Paid training
Quick apply
10d

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Customer Service / Project Manager

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Sales
Customer service
ERP systems
Microsoft Office
Administrative experience
Analysis skills
Project management
Organisational skills
Leadership
Communication skills

Full job description

Job Purpose:

The Customer Service / Project Manager is responsible for leading the customer service team to deliver exceptional customer experience. This role involves managing daily operations from receipt of customer orders to delivery of the product and/or service. It is essential to maintain the high quality of service to the customer, resolve complex customer issues, monitor performance and implement strategies to enhance customer satisfaction and loyalty.

Key Duties & Responsibilities:

Leadership & Team Management

Lead, motivate and develop the Customer Service Team to achieve departmental objectives and performance targets.
Support employee growth within the business and build a team to ensure customer satisfaction and successful delivery of all customer requirements.
Foster a culture of accountability, collaboration, customer focus and continuous improvement.

Customer Account Management

Ensure customers receive timely, professional and effective support & communication at all times throughout their journey with the business.
Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers to gather feedfack and identify improvement opportunities.
Manage customer complaints and coordinate timely resolution of any issues.
Allocate customer accounts appropriately across the team.
Support the team with managing daily administration, quotations and customer projects. Ensuring the accurate and timely data entry into the Company MIS and other business systems.
Prepare reports and presentations as and when required.
Develop and implement customer service policies, procedures and best practices.
Ensure customer requirements are delivered on time, within budget and to agreed quality standards.

Cross-Functional Collaboration

Ensure good communication with all departments at all times for successful delivery of orders and projects. Build strong relationships and ensure the accuracy of information to ensure delivery of orders and projects ‘Right First Time’.
Work closely with the Sales team to support them and the customer.
Work closely with the Production team to ensure they have all the necessary information to be able to produce the orders.
Attend regular Leadership Team meetings.

Quality, Health & Safety and Compliance

Drive a culture of continious improvement.
Ensure Non-Conformance Reports (NCRs) are raised, investigate and closed out in a timely manner.
Ensure all activities comply with Company Policies, including Health & Safely. It is essential to carry out commitment to the ‘Safety First’ culture.
Customer site visits will be required for those projects that have review milestones and to assess product quality, installation standards and customer satisfaction.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunites.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits and industry events.

Other

Uphold high ethical standards acting with integrity in all interactions with clients and stakeholders, complying at all times with the Company’s Values and Behaviours.
Ensure that the you adhere to relevant laws, regulations, and company policies.
Maintain a strong understanding of the Company’s sales process and sales cycle times.
Maintain an in-depth understanding of the products and services being sold and the industry in which the company operates in.
Act and behave in a way compliant with GK Signs standards and culture.

Qualifications and Experience

Essential

Customer-focused mindset.
Proven sucessful experience in customer service and project management roles, or similar client-facing leadership roles.
Previous sucessful experience in leading and developing teams.
Strong commercial experience and ability to work within budgets to deliver profitable outcomes.
Numerate.
Ability to work under pressure to meet customer deadlines.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Technical ability and knowledge of Microsoft Office, ERP, CRM and/or MIS systems.
Exceptional verbal and written communication along with presentation skills.
Analytical mindset with attention to detail.
Ability to travel when and if required. Full clean driving license.
Calm under pressure and able to prioritise.
Good organisational and administrative skills.
Creativity and innovation skills.
Self-starter and ability to work independantly.

Desirable

Experience within Print, Signage or related industries.
Relevant professional certification in customer service and/or project management.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

installation, scheduling & capacity coordinator jobs in exeter, eng

Customer Service / Project Manager

Field Service Technician - Exeter (6 Month Fixed-Term Contract)

Dual Fuel Smart Meter Engineer (South West)

TV Aerial, Satellite & CCTV Engineer Exeter

Delivery & Installation Driver 7.5T

Technical Support Engineer

Digital Screen Installer – Fixed Contract, Nationwide Travel

Project Manager

Dual Fuel Commercial Metering Engineer

Product installer and sales person

Hybrid Technical Auditor

Technical Support Engineer – GNSS & Satellite Navigation Systems

Amusement Arcade Technician - Arcade and Amusement Industry

Solar PV Installer

Dual Fuel Smart Meter Engineer

Dual Fuel Smart Meter Engineer

Senior IT Technician - Exeter / Taunton (Plymouth, Barnstaple, Taunton & Yeovil Area - £32k to £36k

Senior Account Manager – Direct Sales (Exeter)

Installation Mate – Air Conditioning Systems

Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k

I want to receive the latest job alerts for installation, scheduling & capacity coordinator in exeter, eng

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