Technical support occupations Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
4d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
5d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Dynamics 365 - 1st Line Support Analyst
DC Thomson —Gateshead
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Accounting
Quick apply
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
11d
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Communication skills
Quick apply
9d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Maintenance
- Store discount
- Employee discount
Quick apply
Sage Support Technician (Entry Level)
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
- Communication skills
5d
IT Field Service Engineer
Smart IT —Gateshead
- £28,000 - £32,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
Quick apply
2d
Software Support Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
Quick apply
4d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
4d
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
6d

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technical support occupations jobs near newcastle upon tyne, eng

IT Support & Projects Technician

MB&G Insurance
Wallsend

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Job details

Permanent | Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Free parking
Additional leave
On-site gym
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Incident management
Stakeholder collaboration
Software deployment
Stakeholder liaison
Ticket management
Project coordination
Microsoft Exchange
Windows
User account management
Change management
Computer hardware
Technical support incident logging
SharePoint
Technical writing
ServiceNow
IP networking
IT incident logging
Application support
Incident log maintenance
Communication skills
Active Directory
Intune

Full job description

Job Summary

We are seeking a dynamic and proactive IT Support & Projects Technician to join our team. In this role, you will will combine day-to-day support with active involvement in technology projects, system enhancements, and implementation work. This role helps maintain reliable and secure IT services while also contributing to change initiatives, process improvements, and the successful rollout of new tools and systems across the organisation.

This position provides first- and second-line technical support, troubleshoots hardware and software issues, manages user accounts and devices, and assists with the planning and delivery of IT projects, system upgrades, deployments, and infrastructure improvements. The role works closely with internal teams, outsourced IT providers, and stakeholders to ensure services remain dependable and that technology changes are implemented smoothly.

Responsibilities

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, network, account, and device issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Support project delivery by assisting with system improvements, testing, and rollouts
Assist with the setup, configuration, deployment, and implementation of business applications, user accounts, devices, and system upgrades
Contribute to project planning, requirements gathering, infrastructure improvements, and change activities for technology initiatives
Deliver small-scale technology enhancements and process improvements alongside the support function
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, support procedures, and project activities
Identify recurring issues and recommend improvements to systems, processes, and user experience

Skills

2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work
Strong troubleshooting and problem-solving skills, with the ability to balance operational support and project tasks effectively
Experience with helpdesk or ticketing systems and familiarity with ITIL processes, ideally alongside project coordination or change activities
Working knowledge of Windows environments and common business applications
Experience supporting users in a business environment and contributing to technology changes, improvements, or rollouts
Ability to work collaboratively with internal teams, third-party providers, and project stakeholders
Experience supporting cloud-based environments (e.g. Microsoft Azure) and understanding of implementation considerations
Strong communication skills, with the ability to explain technical issues and project updates to non-technical users

Tech skills

Microsoft 365 suite - including Exchange, Teams, SharePoint, and related collaboration tools
Active Directory/Entra ID
Windows operating systems (desktop/laptop support)
Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)
Endpoint/device management tools (e.g. Intune) and support for technology rollouts
Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management) and basic project/change documentation

Join us as an IT Support & Projects Technician if you’re passionate about technology solutions that empower users and streamline operations. Bring your technical expertise and enthusiasm for learning to a role where every day presents new challenges—and opportunities—to make a real impact!

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in newcastle upon tyne, eng

IT Support & Projects Technician

Desktop Support Engineer - New Castle - Temp

IT Support Specialist

Sage Support Engineer

Dynamics 365 - 1st Line Support Analyst

Service Desk Analyst

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Engineer

End User IT Apprentice

Senior Service Desk Consultant - 3rd Line

IT Apprentice

Technical Support Representative Senior

IT Support Technician

Sage Support Technician (Entry Level)

IT Field Service Engineer

Software Support Specialist

IT Support Analyst Apprentice

Product Support Specialist (Sage Intacct)

Internal IT Engineer

IT Support Technician

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