Technical support occupations Work, Jobs in Widnes, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Field Trainee Technical Support Engineer for GPS machine control
Sealand Survey Centre —Deeside
- £28,000 - £32,000 a year
- Full-time
- In-person
Quick apply
10d
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Customer Service Representative
LATSEN TECHNOLOGY LTD —Speke
- £21,500 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
12d
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
1st Line Service Desk Analyst
Your Housing Group —Warrington
- £29,929 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
3d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Desktop Support Engineer
Sinclair —Chester
- Hybrid work
Internal IT Technician
Datel —Warrington
- Communication skills
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
IT Technician
St. Helens Council —St Helens
- £26,427 - £26,847 a year
- Monday to Friday
- Computer networking
- School
3d
Field Engineer
Air IT —Northwich
- Full-time
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
13d
IT Technician
St Helens Borough Council —St Helens
- £26,427 - £26,847 a year
- Full-time
- Computer networking
- School
3d
IT Support Analyst (EPOS)
xn global systems ltd —Salford
- £25,500 - £27,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Spanish
- Computer Science
- Free parking
- Work from home
Quick apply
10d
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
Solar Technical Support Engineer
Sustain Homes Limited —Didsbury
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
5d
Trainee Consultant
ITAS —Mold
- £16,000 - £22,000 a month
- Full-time
- CRM software
- Analysis skills
- Computer networking
IT Faculty Support Technician
University of Liverpool —Liverpool
- £29,588 - £33,951 a year
- Full-time
- University
- Travel
10d
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support occupations jobs in widnes, chs

First Line Technical Support

1st Line Support Engineer

Field Trainee Technical Support Engineer for GPS machine control

Technical Support Advisor 2nd Line Telco

Customer Service Representative

Advansys Technical Consultant

1st Line Service Desk Analyst

IT Support Engineer

Desktop Support Engineer

Internal IT Technician

Systems Support Analyst

IT Technician

Field Engineer

IT Technician

IT Support Analyst (EPOS)

IT Support Analyst

Solar Technical Support Engineer

Trainee Consultant

IT Faculty Support Technician

Application Support Engineer

I want to receive the latest job alerts for technical support occupations in widnes, chs

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