It support Work, Jobs in Usk, Mon (with Salaries)

2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
13d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
6d
IT Technician
Oasis Community Learning —Bristol
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Travel
- Employee discount
- Gym membership
6d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
14d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
ICT Applications Engineer
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
3d
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick apply
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee assistance programme
Quick apply
4d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- Annual leave
5d
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
Service Desk Analyst
Costain —Weston-super-Mare
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Work from home
4h
Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave

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2nd Line IT Support Technician

Ridge & Partners LLP -
Bristol

Apply Now

Job details

Full-time
13 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder liaison
Incident queue management
Ticket management
Microsoft Office Suite
User account management
Computer hardware
Ticket management systems
Technical support incident logging
ISO 27001
IP networking
Customer support
Customer interaction
Mobile devices
Identity & access management

Full job description

Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. And as part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1400 users covering cutting edge hardware, software and infrastructure technologies.

As our 2nd Line IT Support Technician based at our office in Bristol (with regular travel to Plymouth and Cardiff), you will provide support to a diverse group of onsite and off-site users whilst combing both end-user support with more technical hands-on troubleshooting. If you're looking to make a move into a more technical environment, then this is a great opportunity for you to further your career.

Main Duties

Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies
Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.

About you

As our 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of a business whilst always demonstrating excellent customer service. You will possess a logical approach to problem solving and will already be experienced in a similar role.

Essential skills

Experience in a similar role
Fantastic user management soft skills
Windows 10, MS Server 2019/2022, MS Office 365
Active Directory/Entra ID & Group Policy administration
IP networking & telephony, DNS, DHCP
Server, network and desktop hardware

Ridge is a Built Environment Consultancy. We provide our clients with access to a wide range of integrated expertise and professional disciplines to help them transform the quality and sustainability of the built environment.

Our people make what we do possible, helping us lead the way with quality, innovation, and entrepreneurial spirit. That’s why we challenge them to be the best they can be and offer exceptional training and career development opportunities at all levels.

Ridge and Partners LLP
Contact us

Apply Now

Refine Your Search

it support jobs in usk, mon

2nd Line IT Support Technician

Senior Customer Service Representative - FM Helpdesk

IT Technician

IT Support Team Leader

ICT Technical Engineer - Infrastructure

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Service Desk Advisor (First Line Helpdesk)

ICT Applications Engineer

IT Support & Infrastructure Engineer

1st Line Service Desk Team Lead

In-Service Support Co-Ordinator

IT Technician

Service Desk Team Leader

Assessment Support Coordinator

Microsoft Support Engineer

Service Desk Analyst

First Line Support and Sales

Service Desk Analyst

Vacancy 2: Support Technician

Software Support Agent - Payroll

I want to receive the latest job alerts for it support in usk, mon

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