Client services occupations Work, Jobs in Durham, Dur (with Salaries)

Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
9d
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
8d
Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Customer Service Representative
Affordable Waste Management Ltd —Gateshead
- £30,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
4d
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
3d
Graduate Customer Advisor
CA Group Ltd —Bishop Auckland
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Free parking
Quick apply
10h
HelpPoint Administrator
Churchill Group —Gateshead
- £26,000 - £27,000 a year
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d
Customer Service Executive
Essentra —Jarrow
- £24,800 a year
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
VacancyTitle: Developer Services Support Advisor
Northumbrian Water/Essex & Suffolk Water —Washington
- £28,475 - £33,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
11h
Client Partner
Cargo Creative Ltd —North Shields
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Free parking
- Work from home
Quick apply
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
1d
Administration Assistant
Ctrl Hub Ltd —Gateshead
- From £13 an hour
- Part-time
- CRM software
- Civil engineering
- Travel
- Free parking
Quick apply
8h
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
Service Account Manager
Aspire Technology Solutions —Gateshead
- £27,000 - £40,000 a year
- Full-time
- Analysis skills
- Travel
- IT
- Free parking
- Annual leave
Quick apply

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client services occupations jobs near durham, dur

Customer Success Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Childcare

Qualifications

WordPress
B2B
SaaS
Communication skills
HTML
Time management

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager.

About the role

This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.

You will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.

In this role you will be:

Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
Owning the client journey from sale to renewal (and beyond)
Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
Creating opportunities for revenue growth
Ensuring clients renew on same or better terms
Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

We’re looking for great characters with the right attitude and aptitude.

Here’s a few things you’ll need to be able to demonstrate…
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service) in SAAS/Tech
Being able to handle a range of different tasks so being organised will be key with strong administration skills
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Ability to work independently and thrive in a process-driven, task-orientated, team environment
Comfortable producing reports and data analysis
Quick and capable learner, thirst to be an expert in your field
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – awesome views of Newcastle Quayside
30 days annual leave including Bank Holidays
Pension & Healthcare
Childcare voucher scheme
Genuine Meritocracy

Regular 'recite Relax' social events
Competitive salary (depending on experience)
Quarterly bonus on revenue growth

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Quick apply

Refine Your Search

client services occupations jobs in durham, dur

Customer Success Manager -Full time - Permanent - Gateshead

Customer Success Manager

Client Success Advisor

Customer Service Representative

Aftersales Advisor

Graduate Customer Advisor

HelpPoint Administrator

Customer Service Executive

Client Engagement Manager -Full time - Permanent - Gateshead

VacancyTitle: Developer Services Support Advisor

Client Partner

Customer Success Manager

Administration Assistant

Customer Success Manager

Customer Service Agent

After Sales Admin Co-ordinator

Service Account Manager

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