Technical support occupations Work, Jobs in Stepps, Nlk (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
4d
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
IT Support Technician
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Technical Support Advisor
Linn Products —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
13d
Group Technical Specialist
Peak International Group —Renfrew
- £0.01 a year
- Continuous improvement
- Training & development
- Communication skills
Quick apply
13d
IT Apprentice Engineer
RM Education Limited —Bellshill
- Hybrid work
- IT
- Annual leave
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
12d
G1 IT Support Services Assistant
South Lanarkshire Council —South Lanarkshire
- £25,183 - £27,063 a year
- Full-time
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
3d
Application Support Engineer
Barclays —Glasgow
- Maintenance
- SQL
- Project management
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
F&C 5207 - G1 IT Support Services Assistant (607529) - 5207
South Lanarkshire —Hamilton
- £25,183 - £27,063 a year
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Powered Access Customer Support Engineer
Nationwide Platforms —Glasgow
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
IM&T Infrastructure Analyst
NHS Scotland —Lanarkshire
- £34,544 - £43,039 a year
- Monday to Friday
- Azure
10d
Learning Technology Support Analyst (Maternity Cover)
University of Strathclyde —Glasgow
- £33,002 - £36,636 a year
- Full-time
13d
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
- ERP systems
- Linux
Quick apply
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Bachelor's degree
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
Junior Commercial Assistant
Levy —Glasgow
- £13.40 an hour
- Temporary
- Customer service
- Organisational skills
- Communication skills
Quick apply

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technical support occupations jobs near stepps, nlk

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
4 days ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Customer service
Ticket management
Microsoft Exchange
User account management
IT support
Technical support incident logging
Computer networking
SharePoint
Customer support
Communication skills
Microsoft Azure
Active Directory
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

technical support occupations jobs in stepps, nlk

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Technical Support Analyst

3rd Line Senior Support Consultant

IT Support Technician

Technical Support Advisor

Group Technical Specialist

IT Apprentice Engineer

Inbound Technical Support Advisor

Group Technical Specialist

G1 IT Support Services Assistant

Application Support Engineer

Technical Analyst

F&C 5207 - G1 IT Support Services Assistant (607529) - 5207

Powered Access Customer Support Engineer

IM&T Infrastructure Analyst

Learning Technology Support Analyst (Maternity Cover)

IT Service Desk Analyst

Desktop Admin II - 12 Month FTC

Digital Help Desk Apprentice

Junior Commercial Assistant

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