Duty manager Work, Jobs in Heavitree, Dev (with Salaries)

Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
12d
Category Manager/Senior Category Manager
Wilton Bradley Ltd —Newton Abbot
- Full-time
- Sales
- IT
- In-person
- Free parking
- Employee discount
Quick apply
Duty Manager
Woodbury Park Hotel & Golf Club —Exeter
- £28,325 a year
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
10d
Programme Facilitator - Exeter (South West)
HM Prison & Probation Service —Exeter
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Assistant Service Delivery Manager
Devon Contract Waste —Exeter
- Up to £56,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
5d
Admin Manager
Langford Park Care Home —Exeter
- £27,000 - £32,000 a year
- Full-time
- Nursing home
- Human resources
- Contracts
- Free parking
Quick apply
8h
Supervisor
Howmet Aerospace —Exeter
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
Quick apply
10d
Operations Assistant
University of Exeter —Exeter
- £25,528 a year
- University
- First Aid Certification
- Annual leave
- Employee discount
Sales Account Manager
ALAM MINI MARKET LIMITED —St. Leonards
- £33,400 - £52,200 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Senior Rehabilitation Case Manager - Exeter
Proclaim Care Limited —Exeter
- £52,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Case management
- Annual leave
- Work from home
Project Support Administator
Gallifordtry —Exeter
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Employee discount
Store Manager
Mole Avon Country Stores —Crediton
- £38,000 - £40,000 a year
- Full-time
- Bilingual
- Management
- Merchandising
- Free parking
- Store discount
Quick apply
14d
Sales Assistant
British Heart Foundation —Exeter
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
15h
Receptionist
Optical Express Group —Exeter
- £26,500 a year
- Full-time
- Organisational skills
- Front desk
- Communication skills
- Annual leave
- Employee assistance programme
12h
Showroom Manager
Mandarin Stone —Exeter
- Computer literacy
- Maths
- Team management
- Annual leave
- Employee assistance programme
3d
Data Administrator
Change Grow Live —Exeter
- £26,296.03 a year
- Administrative experience
- IT
- In-person
- Employee discount
Project Manager (Neighbourhood Health and Coastal Communities)
Somerset Activity & Sports Partnership —Wellington
- £34,814 - £35,741 a year
- Full-time
- In-person
- Referral programme
Quick apply
3d
Deputy Store Manager - Axminster
Mole Avon Country Stores —Axminster
- £28,000 - £32,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Office Admin Support
Gwella Contracting Services —Exeter
- £26,500 - £28,000 a year
- Full-time
- Management
- In-person
- Leadership
- Profit sharing
- Life insurance
Quick apply
Contracts Manager - Volume Housebuilding
untypical —Exeter
- Contracts
- Leadership
- Employee assistance programme

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Customer Service / Project Manager

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Non-conformance investigation
Report generation
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP software
Internal department liaison
Complaint handling
Numeracy
Analysis skills
Maths
Quality assurance
Continuous improvement
Quality control
Data entry
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Multidisciplinary collaboration
Account management
Leadership
Project management experience
Team motivation leadership
Communication skills
Analytics

Full job description

Job Purpose:

The Customer Service / Project Manager is responsible for leading the customer service team to deliver exceptional customer experience. This role involves managing daily operations from receipt of customer orders to delivery of the product and/or service. It is essential to maintain the high quality of service to the customer, resolve complex customer issues, monitor performance and implement strategies to enhance customer satisfaction and loyalty.

Key Duties & Responsibilities:

Leadership & Team Management

Lead, motivate and develop the Customer Service Team to achieve departmental objectives and performance targets.
Support employee growth within the business and build a team to ensure customer satisfaction and successful delivery of all customer requirements.
Foster a culture of accountability, collaboration, customer focus and continuous improvement.

Customer Account Management

Ensure customers receive timely, professional and effective support & communication at all times throughout their journey with the business.
Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers to gather feedfack and identify improvement opportunities.
Manage customer complaints and coordinate timely resolution of any issues.
Allocate customer accounts appropriately across the team.
Support the team with managing daily administration, quotations and customer projects. Ensuring the accurate and timely data entry into the Company MIS and other business systems.
Prepare reports and presentations as and when required.
Develop and implement customer service policies, procedures and best practices.
Ensure customer requirements are delivered on time, within budget and to agreed quality standards.

Cross-Functional Collaboration

Ensure good communication with all departments at all times for successful delivery of orders and projects. Build strong relationships and ensure the accuracy of information to ensure delivery of orders and projects ‘Right First Time’.
Work closely with the Sales team to support them and the customer.
Work closely with the Production team to ensure they have all the necessary information to be able to produce the orders.
Attend regular Leadership Team meetings.

Quality, Health & Safety and Compliance

Drive a culture of continious improvement.
Ensure Non-Conformance Reports (NCRs) are raised, investigate and closed out in a timely manner.
Ensure all activities comply with Company Policies, including Health & Safely. It is essential to carry out commitment to the ‘Safety First’ culture.
Customer site visits will be required for those projects that have review milestones and to assess product quality, installation standards and customer satisfaction.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunites.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits and industry events.

Other

Uphold high ethical standards acting with integrity in all interactions with clients and stakeholders, complying at all times with the Company’s Values and Behaviours.
Ensure that the you adhere to relevant laws, regulations, and company policies.
Maintain a strong understanding of the Company’s sales process and sales cycle times.
Maintain an in-depth understanding of the products and services being sold and the industry in which the company operates in.
Act and behave in a way compliant with GK Signs standards and culture.

Qualifications and Experience

Essential

Customer-focused mindset.
Proven sucessful experience in customer service and project management roles, or similar client-facing leadership roles.
Previous sucessful experience in leading and developing teams.
Strong commercial experience and ability to work within budgets to deliver profitable outcomes.
Numerate.
Ability to work under pressure to meet customer deadlines.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Technical ability and knowledge of Microsoft Office, ERP, CRM and/or MIS systems.
Exceptional verbal and written communication along with presentation skills.
Analytical mindset with attention to detail.
Ability to travel when and if required. Full clean driving license.
Calm under pressure and able to prioritise.
Good organisational and administrative skills.
Creativity and innovation skills.
Self-starter and ability to work independantly.

Desirable

Experience within Print, Signage or related industries.
Relevant professional certification in customer service and/or project management.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in heavitree, dev

Customer Service / Project Manager

Category Manager/Senior Category Manager

Duty Manager

Programme Facilitator - Exeter (South West)

Assistant Service Delivery Manager

Admin Manager

Supervisor

Operations Assistant

Sales Account Manager

Senior Rehabilitation Case Manager - Exeter

Project Support Administator

Store Manager

Sales Assistant

Receptionist

Showroom Manager

Data Administrator

Project Manager (Neighbourhood Health and Coastal Communities)

Deputy Store Manager - Axminster

Office Admin Support

Contracts Manager - Volume Housebuilding

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