It support Work, Jobs in Caldicot, Mon (with Salaries)

Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
5d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Helpdesk Technician 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Application Support Officer x2
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
6d
Schools Desktop Support Analyst
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- Full-time
- English
- IT
9d
IT Technician
Oasis Community Learning —Bristol
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Travel
- Employee discount
- Gym membership
5d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Windows
- Microsoft Office
- Travel
12d
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick apply
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
3d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
13d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
4d
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
L2 Support Engineer
NCR —Bath
- £35,000 a year
- Full-time
- Windows
- AWS
- Analysis skills
- Employee stock purchase plan
- Employee discount
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint

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Senior Customer Service Representative - FM Helpdesk

Equans -
Bristol

Apply Now

Job details

Permanent | Full-time
5 days ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Maximo
Customer service
Supervising experience
IT
Communication skills

Full job description

Senior Customer Service Representative - FM Helpdesk

Offer ID:

88924

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans has an exciting opportunity for a Senior Customer Service Representative - FM Helpdesk to join our Helpdesk team at Southmead Hospital in Bristol. This is a full-time permanent position working 40 hours per week, 5 days from 7. Shift times are 7.5 hours per day between 07:00 and 19:00. Please note this role involves working one weekend in every three. On offer is a competitive salary and benefits package.

Purpose of the role

The role is based at Southmead Hospital Bristol, working closely with the Operations team. The role involves supervision of a demanding Facilities helpdesk serving an 800-bed acute hospital.

What will you deliver?

To supervise the FM Helpdesk service
Ensure calls are answered within SLA metrics
Jeopardy management of reactive and planned maintenance tasks.
Support the Performance manager in the Management of the Maximo CAFM system
Point of escalation between helpdesk and engineering supervisor
Monitor performance of the helpdesk staff including appraisal, absence and disciplinary
Contact relevant subcontractor and co-ordinate site visits
Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
Working 40 hours per week, 7.5 hours per day between 07:00 and 19:00, 5 days from 7 with a 30 minute unpaid break

Who are we looking for?

Must have prior experience supervising a team
Excellent customer service ideally in a helpdesk environment
Knowledge of a CAFM system desirable – Maximo
Excellent communication skills, both oral and written
Able to work as part of a team and autonomously
Must have good IT skills (able to use email, management systems, databases)
Well organised and able to prioritise workload
Good timekeeper and reliable
Able to work under pressure and to deadlines

What can we offer you?

24 days annual leave (+ public holidays)
Life Cover equivalent to X1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app
Opportunities for career advancement and professional development.
Supportive work environment with a focus on teamwork and collaboration.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Green Network, Veterans & Reservists Network, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Place:

Workplace : Bristol United Kingdom

Apply Now

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Vacancy 2: Support Technician

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