Technical support occupations Work, Jobs in Colne, Lan (with Salaries)

Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
12d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
3d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
10d
IT Support Technician
Mabey Hire —Ravensthorpe
- Full-time
- Travel
- School
Quick apply
6d
Tier 2 Service Desk Analyst
Dataspire Solutions Ltd —Manchester
- £25,500 - £34,000 a year
- Full-time
- Google Suite
- Customer service
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
3d
Technical Support Apprentice
ProVu Communications Ltd —Huddersfield
- From £16,000 a year
- Software troubleshooting
- Customer service
- IT
- Sick pay
Quick apply
IT Support Apprentice
QA Apprenticeships —Keighley
- £16,500 a year
- Maintenance
- Computer networking
- Organisational skills
- Free parking
10d
Sessional Digital Skills Learning Support Assistant
Groundwork —Leeds
- £13.45 an hour
- Part-time
- Computer literacy
- English
- Computer skills
7d
IT SUPPORT APPRENTICESHIP
AFP Technology Ltd —Leeds
- £13,544 - £21,904 a year
- Full-time
- Azure
- No experience needed
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
17h
APPRENTICE DIGITAL SUPPORT TECHNICIAN
Lancashire County Council —Preston
- £8 an hour
- Full-time
- School
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Customer service
- Travel
- In-person
- Paid training
- Referral programme
Quick apply
11d
First Line Technical Support Engineer ( VoIP )
ProVu Communications —Huddersfield
- £25,500 - £26,000 a year
- Full-time
- IT
- Linux
- In-person
- Sick pay
Quick apply
James Hall & Co. - Customer Service & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
13d
IT Apprentice
Presspart —Blackburn
- Full-time
- Windows
- Continuous improvement
- Computer networking
- Free parking
- Profit sharing
Quick apply
4d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
3d

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Software Support Engineer - SQL

Giacom -
Nelson

Quick apply

Job details

£28,000 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder liaison
Incident queue management
SQL querying
SQL
Zendesk
SQL Server Management Studio
Customer interaction
Application support
Fault diagnosis and repair
Communication skills

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance.

This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting as the first point of contact for partners, the Software Support Engineer ensures that software related issues are accurately diagnosed, resolved, or escalated to the appropriate team maintaining a high standard of communication and professionalism throughout.

What you'll be doing

Act as a trusted representative of the Support team promoting collaboration and knowledge sharing across the business.
Provide timely and effective technical and procedural support to partners through Zendesk, phones, emails, and live chat channels.
Take ownership of support cases ensuring accurate diagnosis, resolution, or escalation within agreed SLA’s (Service Level Agreements)
Maintain strong and professional communication with partners to ensure a positive and consistent support experience.

Skills, Qualifications, and Experience

Strong understanding of SQL. Including writing and troubleshooting queries.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proven ability to diagnose and resolve software and system issues.
Excellent communication skills with the ability to explain technical information clearly to both technical and non technical users.
Must be able to prioritise and manage multiple incidents or requests in a fast paced setting.

What's in it for you?

Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

technical support occupations jobs in colne, lan

Software Support Engineer - SQL

IT Support Engineer (1st Line)

2nd Line IT Support Technician

IT Service Desk/Site Engineer

IT Support Engineer

IT Support Analyst

IT Support Technician

Tier 2 Service Desk Analyst

Technical Support Apprentice

IT Support Apprentice

Sessional Digital Skills Learning Support Assistant

IT SUPPORT APPRENTICESHIP

APPRENTICE DIGITAL SUPPORT TECHNICIAN

Service Desk Analyst (European Language Speaker)

IT Support Technician

First Line Technical Support Engineer ( VoIP )

James Hall & Co. - Customer Service & IT Advisor

Enterprise Service Desk Engineer

IT Apprentice

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

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