Complaints manager Work, Jobs in Solihull, Wmd (with Salaries)

Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
8d
Head of Risk & Compliance
Fair For You Enterprise CIC —Coventry
- £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Free parking
- Life insurance
Quick apply
10d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
11d
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
3d
Lead Relationship Manager
National Grid —Warwick
- £55,000 - £65,000 a year
- Hybrid work
- CRM software
- Salesforce
- Supervising experience
- Life insurance
4d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
9d
Faculty Administration Manager
South and City College Birmingham —Birmingham
- £42,536 - £45,647 a year
- Full-time
- English
- Annual leave
- Employee discount
5d
Intelligence Bureau Manager
Department for Work and Pensions —Birmingham
- £44,447 - £51,528 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
10d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Assistant Operations Manager
Unite Students —Coventry
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
2d
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
11d
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Quick apply
21h
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
12d
Mediation Manager & Operations Manager
Disputes Mediation —Wolverhampton
- Full-time
- Administrative experience
- Supervising experience
- Bachelor's degree
Quick apply
8d
Compliance Manager
Trident Group —Birmingham
- £45,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Travel Support Team Manager
Dudley Metropolitan Borough Council —Brierley Hill
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Travel
- School
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
5d
Development Officer
Paragon Banking Group —Solihull
- £32,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Centre Manager
Mytime Active —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme

I want to receive the latest job alerts for complaints manager in solihull, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near solihull, wmd

Motor Operations Complaint Team Manager

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Performance management
Analysis skills
Continuous improvement
Financial services
Root cause analysis
Leadership

Full job description

Motor Complaints Team Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Motor Complaints Team Manager to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll drive operational performance, coach and support your team, and ensure every complaint is managed with empathy, professionalism and in line with FCA regulations and Consumer Duty requirements.

Key Responsibilities

Lead, coach and develop a team of Complaints colleagues, creating a culture of accountability, continuous improvement and excellent customer outcomes.

Drive team performance against key operational measures, ensuring complaints are resolved within regulatory timescales and quality standards.

Support the investigation and resolution of complex complaints, acting as an escalation point where required.

Use complaint insights and root cause analysis to identify trends, improve processes and enhance the customer experience.

Ensure regulatory compliance, effective risk management and the appropriate support of vulnerable customers.

Collaborate with internal stakeholders and external partners, including the Financial Ombudsman Service where appropriate, to deliver fair customer outcomes.

Skills & Attributes

Proven people leadership experience within Complaints, Customer Operations or a regulated financial services environment.

Strong coaching and performance management skills with the ability to develop and motivate high-performing teams.

Good understanding of FCA regulations, Consumer Duty and complaints handling within financial services.

Strong analytical skills with experience using MI and complaint trends to drive continuous improvement.

Excellent communication, decision-making and stakeholder management skills.

Resilient, organised and customer-focused, with the ability to balance empathy, commercial awareness and regulatory requirements.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Competitive salary and comprehensive package, contributory pension, and health cash plan.

Opportunity to buy/sell holiday giving you even more control over your work-life balance.

Flexible benefits including private medical insurance and lifestyle discounts.

A culture that values collaboration, development and wellbeing.

Performance-related bonus scheme.

Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It .

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

Call with our Talent Acquisition team

Informal chat with the Hiring Manager

Competency-based interview including a short presentation (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Apply Now

Refine Your Search

complaints manager jobs in solihull, wmd

Motor Operations Complaint Team Manager

Head of Risk & Compliance

Senior Space Crisis Exercising and Training Advisor

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Lead Relationship Manager

Proceedings Support Unit (PSU) Specialist

Faculty Administration Manager

Intelligence Bureau Manager

Ownership Experience Manager – Customer Community & Loyalty

Assistant Operations Manager

Customer Support Manager

Pensions Administration Manager

Head of Business Relationship Management

Mediation Manager & Operations Manager

Compliance Manager

Customer Insight Officer - Complaints

Travel Support Team Manager

Head of Strategy, Performance and Improvement

Development Officer

Centre Manager

I want to receive the latest job alerts for complaints manager in solihull, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected