Customer experience analyst Work, Jobs in Nottingham, Eng (with Salaries)

Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Flexitime
- Sick pay
Quick apply
7d
Business Intelligence Analyst
Xylem —Nottingham
- Full-time
- Microsoft Excel
- ERP systems
- SQL
Junior BI Analyst
Paul Smith —Nottingham
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Annual leave
- Employee discount
3d
Pricing & Data Analyst
Parkland Fleet Solution —Loughborough
- £13 - £20 an hour
- Part-time
- Microsoft Excel
- English
- In-person
Quick apply
6d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- ERP systems
- SQL
- Accounting
Quick apply
3d
Lead Business Analyst
Riviera Travel —Burton-On-Trent
- £580 - £600 a day
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Agile
Quick apply
Business Analyst
London Stock Exchange Group —Nottingham
- Full-time
- AWS
- APIs
- Agile
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Warehouse Data Analyst
DHL —Derby
- £26,000 - £32,000 a year
- Monday to Friday
- Microsoft Excel
- Warehouse experience
- Free parking
1d
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
Data Analyst – Warehouse Planning
Boots —Nottingham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
2d
First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Website Optimisation Analyst
Games Workshop —Nottingham
- Hybrid work
- Microsoft Excel
- SQL
- JavaScript
- Free parking
- Employee discount
4d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
9d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Senior Business Analyst
Riviera Travel —Burton-On-Trent
- £65,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
Quick apply
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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customer experience analyst jobs near nottingham, eng

Customer Insights Analyst

Sinfloro Fragrance and Retail Solutions Ltd
Leicester

Quick apply

Job details

Permanent | Full-time
£33,000 - £40,000 a year
7 days ago

Benefits

Additional leave
Flexitime
Paid volunteer time
Sick pay

Qualifications

Power BI
Microsoft Excel
English
Tableau
SQL
Analysis skills
Relationship management
Google Analytics
Marketing

Full job description

About the Role

Sinfloro Fragrance and Retail Solutions Ltd provides fragrance retail, beauty-product distribution, e-commerce support, customer analytics and promotional campaign services.

We are looking for an analytical, commercially aware and detail-focused Customer Insights Analyst to help the business better understand customer behaviour, product preferences and campaign performance.

The successful candidate will analyse customer, sales and digital-channel data to identify trends and provide practical recommendations. You will work closely with marketing, e-commerce, sales and product teams to improve customer engagement, retention, product selection and promotional activity.

This mid-level position is suitable for candidates with experience in customer analytics, marketing analysis, retail data, e-commerce reporting, consumer research or business intelligence.

Key Responsibilities

Customer Behaviour Analysis: Review purchasing patterns, product preferences, order frequency and customer engagement.

Customer Segmentation: Group customers using relevant characteristics, behaviours and purchasing activity.

Sales Analysis: Analyse fragrance and beauty-product performance across customer groups, channels and periods.

Campaign Evaluation: Measure the results of email, social-media, paid-media and promotional campaigns.

Retention Analysis: Identify patterns relating to repeat purchases, customer loyalty and inactivity.

Digital Analytics: Review website traffic, product-page activity, conversion rates and purchasing journeys.

Product Insights: Identify customer demand, emerging preferences and underperforming product categories.

Reporting: Prepare regular dashboards, reports and summaries for marketing and commercial teams.

Data Validation: Check customer and campaign datasets for missing, duplicated or inconsistent information.

Market Research Support: Assist with surveys, competitor reviews and customer-feedback analysis.

Testing Support: Help evaluate promotional offers, campaign messages, website changes and customer experiences.

Forecasting Support: Use historical data and current trends to support demand and campaign planning.

Stakeholder Collaboration: Present findings clearly to marketing, sales, product and management teams.

Recommendation Development: Translate analytical findings into practical actions that can improve performance.

Process Improvement: Recommend improvements to customer-data collection, reporting and analytical workflows.

What We Are Looking For

At least 2 years of experience in customer insights, marketing analytics, retail analysis, e-commerce reporting or a related role.
Strong numerical and analytical skills.
Advanced confidence using Microsoft Excel or comparable spreadsheet software.
Experience preparing dashboards, reports and performance summaries.
Ability to identify trends and explain their commercial significance.
Good understanding of customer journeys, conversion and retention.
Strong attention to detail and accurate data-management abilities.
Good written and spoken English.
Ability to present analytical findings to non-technical stakeholders.
Strong organisation and deadline-management skills.
Ability to manage several reporting tasks and changing priorities.
Commercially aware and collaborative approach to work.

Preferred Qualifications

Qualification in Marketing, Business, Economics, Statistics, Data Analytics or a related subject.
Experience in fragrance, beauty, fashion, retail, consumer goods or e-commerce.
Familiarity with Google Analytics, Adobe Analytics or comparable digital-analytics tools.
Experience using Power BI, Tableau or another reporting and visualisation platform.
Basic knowledge of SQL or customer-database queries.
Familiarity with customer-relationship management and email-marketing platforms.
Experience with customer segmentation, campaign measurement or A B testing.
Understanding of data-protection and responsible customer-data handling.

Pay: £33,000.00-£40,000.00 per year

Benefits:

Additional leave
Flexitime
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience analyst jobs in nottingham, eng

Customer Insights Analyst

Business Intelligence Analyst

Junior BI Analyst

Pricing & Data Analyst

Support Analyst

Lead Business Analyst

Business Analyst

Senior Pricing Analyst

Application Support Analyst (Nights)

Digital Business Analyst

Warehouse Data Analyst

ResChem QC Analyst Derby

Data Analyst – Warehouse Planning

First Line Analyst 3

Service Desk Team Manager

Website Optimisation Analyst

Holiday Cover Support Analyst (Flexible Hours)

Senior Technical Support Analyst

Senior Business Analyst

Senior Pricing & Costing Analyst

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