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Service Delivery Co-ordinator

Bellrock Property and Facilities Management -
Leicester

Quick apply

Job details

2 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Customer service
Purchase order creation
AI
Communication skills

Full job description

Service Delivery Coordinator

Leicester

Role Overview

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by
technology, and delivered by talented people, we are redefining how real estate is
managed.
Since 2003, our people-first and technology-led approach has helped organisations across
the UK transform their estates into high-performance, sustainable environments. Through
our integrated service modelspanning Technologies, Consulting, Critical Engineering &
Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational
excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess
and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Key Responsibilities

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.

And as a Service Delivery Co-Ordinator with Bellrock, you’ll do it by

Monitoring job queues and updating records accurately
Contacting suppliers and engineers for updates and job progress
Rebooking or rescheduling jobs as needed
Raising purchase orders and processing updates in the system
Supporting MI and reporting requirements
Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

Skills & Experience

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Co-Ordinator, you’ll need

Detail Oriented, Customer Service Experience, Results Oriented Behaviour, Strong Written and Oral Communication Skills.

Experience and Competencies:

Experience in a coordinator, scheduling, or admin role
Comfortable with systems, phone, and email comms
Able to juggle completing tasks and priorities
Adherence to processes and procedures

Be the perfect fit

Detail-focused and highly organized
Tenacious and persistent in chasing actions
Clear communicator and team player
Good Judgement & understanding when to escalate issues

AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Mon- Sun 7am-7pm 5 days a week including weekends on a rotational basis from the Leicester office.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

Apply today.

Quick apply

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