Technical support Work, Jobs in Hebburn, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
9d
Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)
RelyEZ Energy Storage Cyprus Ltd —Newcastle upon Tyne
- £24,420.00 - £51,887.84 a year
- Full-time
- Spanish
- Schematics
- Engineering
- Flexitime
- Work from home
Quick apply
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
Systems Administrator
NRG —Newcastle upon Tyne
- Computer networking
- SharePoint
- IT
Technical Service Analyst
Care Quality Commission —Newcastle upon Tyne
- £30,373 a year
- Full-time
- Annual leave
7d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
6d
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Technical Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
Senior Digital Customer Services Officer
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Full-time
- Customer service
- Continuous improvement
14d
Customer Support Specialist - Sage HCM
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
5d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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technical support jobs near hebburn, twr

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

technical support jobs in hebburn, twr

2nd Line Support Technician

IT Support Specialist

3rd Line Network Support Engineer

IT Technician Service Desk

Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)

Customer Services Software Engineer

Systems Administrator

Technical Service Analyst

Service Desk Engineer

Sage Support Engineer

IT Support Technician

End User IT Apprentice

Customer Support & Logistics Specialist

Service Desk Consultant - 2nd Line (Infrastructure)

Support Specialist

Service Desk Consultant - 2nd Line (Infrastructure)

Technical Customer Service Advisor

Senior Digital Customer Services Officer

Customer Support Specialist - Sage HCM

Service Desk Manager

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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