Technical support occupations Work, Jobs in Milton Keynes, Bkm (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
IT Support Officer
L M Manufacturing Ltd —Northampton
- £26,500 - £30,000 a year
- Overtime
- Analysis skills
- No degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
IT Support Technician Apprentice
3RS IT Solutions —Kettering
- £20,000 - £25,000 a year
- In-person
- Communication skills
Quick apply
2d
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
2d
IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
9d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
Quick apply
Technical Support Specialist
GN Group —Bicester
- Full-time
- CRM software
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
5d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Team management
- Mentoring
- Annual leave
Quick apply
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
IT First Line Support Assistant
ACO Technologies plc —Shefford
- Microsoft Word
- Computer literacy
- Travel
- Annual leave
- Employee assistance programme
Apprentice IT Engineer
Link Network Solutions —Wellingborough
- £12,000 - £15,000 a year
- Software troubleshooting
- IT
- In-person
Quick apply
IT Systems Support
DHL Supply Chain —Banbury
- Travel
- Communication skills
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
3d

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technical support occupations jobs near milton keynes, bkm

Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year
12 days ago

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Schematics
Engineering
ISO 9001
Technical support incident logging
Technical writing
ISO 27001
Customer support
Customer interaction
IT incident logging
BTEC
Remote diagnostics
Help desk
Analytics

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in milton keynes, bkm

Remote Support Engineer

Technical Support Team Lead

IT Support Officer

2nd Line Support Technician

Desktop Support Engineer

Technical Helpdesk

IT Support Technician Apprentice

Technical Account Manager

IT Support Assistant

IT Support Technician

Technical Support Engineer

Technical Support Specialist

Senior IT Support Engineer - On-site Services

Systems Technician

Technical Support Supervisor

Workshop Engineer

IT First Line Support Assistant

Apprentice IT Engineer

IT Systems Support

Technical Services Engineer

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