Operations lead Work, Jobs in Strood, Ken (with Salaries)

Operations Support Lead
Burney Street Practice —London
- £15 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
Yard Operations Team Leader
RB Global —Canvey Island
- £30,000 - £32,000 a year
- Day shift
- Driving
- Leadership
- Free parking
- Employee discount
Quick apply
Team Leader (Contracts and Compliance)
Newham Council —Stratford
- £49,056 - £52,194 a year
- Full-time
- Contracts
- Leadership
- Communication skills
11h
Project Lead - Live event production
EC Group —London
- Hybrid work
- Mentoring
- Training & development
- Leadership
- Annual leave
Global Real Estate Support Planning Lead (UK based)
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Management
- Analysis skills
- Presentation skills
Quick apply
ISO Lead Auditor / ISO Consultant - Kent, UK
IMSM —Maidstone
- Organisational skills
- In-person
- Communication skills
4d
Compliance & Conduct Lead
AXA —Royal Tunbridge Wells
- Up to £85,000 a year
- Team management
3d
Bus Performance Lead (Bus Operations)
Transport for London —London
- £90,000 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
7d
Business Lead - Assets and Compliance
West Kent Housing Association —Sevenoaks
- £57,536 a year
- Hybrid work
4d
Team Leader/Supervisor
Queenies —Chelmsford
- £12.71 - £13.00 an hour
- Full-time
- Administrative experience
- Supervising experience
- Conflict management
- Store discount
- Employee discount
Quick apply
9d
County Quality Assurance Lead (Kent)
St John Ambulance —Maidstone
Operations Automation Lead Senior Associate
JPMorganChase —London
- Full-time
- Microsoft Office
- SQL
- Communication skills
Compliance & Conduct Lead
AXA UK —Royal Tunbridge Wells
- Up to £85,000 a year
- Team management
- Annual leave
3d
Lead, Vertical AI Products
IFS —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Market Lead
Felix —London
- £30,000 - £32,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
Ashford Planning Team Leader
Givaudan —Ashford
- Engineering
- English
- Master's degree
- Profit sharing
Operations Team Leader 12m FTC
Intact Insurance UK Limited —Chelmsford
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Apprentice Academy Centre Manager, UK Operations Apprenticeships Team
Amazon UK Services Ltd. —Tilbury
- Full-time
- SQL
- Project management
- Continuous improvement
1d
Lead Project Manager
Post Office Ltd —Wood Street
- Full-time
- PMP
- Annual leave
- Employee assistance programme
9d
Workforce Data Privacy Lead
JPMorganChase —London
- Full-time
- Financial services
- Communication skills
1d

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Operations Support Lead

Burney Street Practice -
London

Quick apply

Job details

Full-time
£15 an hour

Benefits

Free flu jabs
Sick pay
On-site parking

Qualifications

EMIS Web
Operations management
Team leadership
Computer literacy
Patient service
Microsoft Office
Data governance
Administrative experience
Compliance monitoring
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Staff training
Contingency planning
Recruiting
Organisational skills
Front desk
Clinical quality improvement projects
Risk assessment
Care Quality Commission standards
Training & development
Leadership
Communication skills
Team management in senior healthcare role
Corporate regulatory compliance oversight
Rota coordination

Full job description

Burney Street Practice is looking for an organised, proactive and motivated Operations Support Lead to join our friendly team.

This is an exciting opportunity for an experienced administrator or team leader to play a key role in the day-to-day running of the practice. The successful candidate will lead the administration team, support the reception function, and help ensure the smooth and efficient delivery of high-quality patient services.

Working closely with the Operations Manager, you will also contribute to governance, compliance and quality improvement initiatives, helping the practice meet its statutory, contractual and regulatory responsibilities while driving continuous service improvement.

If you are an excellent communicator with strong organisational skills, a passion for delivering outstanding patient care, and experience of leading teams in a busy environment.

Key Responsibilities

Leadership and Team Management

Lead and supervise the administration team.
Provide day-to-day support and guidance to the reception team, working closely with the Senior Receptionist to ensure seamless patient services.
Assist with managing reception staff levels, workload and rota coordination to ensure adequate administrative and reception cover.
Conduct one-to-one meetings, appraisals and return-to-work meetings as delegated by the Operations Manager.
Support recruitment, induction and training of new staff.
Identify learning and development needs within the team.
Promote a positive, supportive and collaborative working environment.

Operational Responsibilities

Oversee the daily running of the administration department.
Support reception during busy periods or staff shortages to maintain service delivery.
Ensure correspondence, registrations, document workflow, referrals and other administrative tasks are completed accurately and within agreed timescales.
Monitor workload and performance across the administration team.
Develop and improve administrative processes and standard operating procedures.
Escalate operational issues to the Operations Manager where appropriate.

Governance and Compliance

Support the Operations Manager in maintaining compliance with CQC standards and NHS contractual requirements.
Coordinate governance activities including audits, action plans and compliance monitoring.
Maintain governance documentation and evidence for inspections.
Ensure practice policies and procedures are regularly reviewed and implemented.
Monitor completion of mandatory training for Reception
Assist with risk assessments, business continuity planning and health and safety compliance.
Promote compliance with GDPR, Information Governance and confidentiality requirements.

Quality Improvement

Support quality improvement projects across the practice.
Identify opportunities to improve efficiency and patient experience.
Produce reports and performance data for the Operations Manager.
Monitor key administrative performance indicators and recommend improvements.

Communication

Act as a key point of contact for the administration team.
Work collaboratively with reception, clinicians and the wider practice team.
Liaise with external organisations and NHS services as required.

General Responsibilities

Support the Operations Manager with the day-to-day operational management of the practice.
Provide cross-cover for reception and administration when required.
Maintain patient confidentiality at all times.
Comply with all practice policies and procedures.
Participate in mandatory training and continuous professional development.
Undertake any other duties appropriate to the role as delegated by the Operations Manager.

Person Specification

Essential

Previous experience working within an NHS GP practice.
Experience supervising or leading an administrative or reception team.
Excellent organisational and communication skills.
Strong understanding of NHS primary care administration.
Knowledge of governance, CQC standards and compliance requirements.
Ability to prioritise workload and manage competing demands.
Experience using EMIS Web and Microsoft Office applications.
Strong problem-solving skills and attention to detail.

Desirable

Leadership or management qualification.
Experience supporting service improvement projects.
Knowledge of Information Governance and GDPR.
Experience undertaking audits and compliance monitoring.

Key Skills

Leadership and people management
Organisation and planning
Governance and compliance
Patient service
Communication
Problem solving
Teamworking
IT proficiency
Continuous improvement

Pay: £15.00 per hour

Benefits:

Free flu jabs
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

operations lead jobs in strood, ken

Operations Support Lead

Yard Operations Team Leader

Team Leader (Contracts and Compliance)

Project Lead - Live event production

Global Real Estate Support Planning Lead (UK based)

ISO Lead Auditor / ISO Consultant - Kent, UK

Compliance & Conduct Lead

Bus Performance Lead (Bus Operations)

Business Lead - Assets and Compliance

Team Leader/Supervisor

County Quality Assurance Lead (Kent)

Operations Automation Lead Senior Associate

Compliance & Conduct Lead

Lead, Vertical AI Products

Market Lead

Ashford Planning Team Leader

Operations Team Leader 12m FTC

Apprentice Academy Centre Manager, UK Operations Apprenticeships Team

Lead Project Manager

Workforce Data Privacy Lead

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