Patient access lead Work, Jobs in Thundersley, Ess (with Salaries)

Patient Experience Ambassador
Sodexo —Romford
- £34,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Employee assistance programme
Quick apply
7d
Assistant Service Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £49,387 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
1d
Family and Carer Ambassador
Essex Partnership University NHS Foundation Trust —Rochford
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Support Worker - Southend
Cera Care —Southend-on-Sea
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
11d
Quality and Risk Manager
Circle Health Group —Westcliff-on-Sea
- Up to £41,800 a year
- Part-time
- Hospital
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
National Healthcare Development Manager
Pharmanovia —Basildon
- Hybrid work
- Sales
- Analysis skills
- Leadership
Out of Hours Bed Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £39,959 - £48,117 a year
- Full-time
- Mentoring
- Communication skills
11d
Female Specialist Support Worker
Homesdale Supported Living Ltd —Bexleyheath
- £13.51 an hour
- Full-time
- Experience working with children
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
1d
Director of Clinical Services
Circle Health Group —Westcliff-on-Sea
- Up to £71,983 a year
- Full-time
- Hospital
- Leadership
- Communication skills
- Employee discount
- Life insurance
Mental Health Practitioner
Oxleas NHS Foundation Trust —Rochester
- £41,959 - £50,117 a year
- Full-time
- Remote
- Case management
- Patient care
- Discharge planning
7d
Temporary Facilities Administration
United Kingdom —Maidstone
- Microsoft Office
- Project management
- Communication skills
Quick apply
Operations Coordinator
Procea Ltd —Maidstone
- £26,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
Quick apply
8d
Cognitive Behavioural Therapist - Mindplace Dartford
Bupa —Dartford
- Part-time
- Customer service
- Case management
- EMR systems
- Gym membership
- Life insurance
Quick apply
Receptionist/Administrator
The Derry Court Medical Practice —South Ockendon
- £12.71 an hour
- Part-time
- IT
- In-person
- Communication skills
Quick apply
Bank Healthcare Assistant
HCRG Care Group —Sittingbourne
- £13.17 an hour
- Nursing
- Travel
- Care plans
- Flexible schedule
Quick apply
Support Worker
CareTech Group —Basildon
- £13.03 an hour
- Weekend availability
- No experience needed
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Associate Dentist - (Private)
PortmanDentex —Rayleigh
- Part-time
Quick apply
Dental Hygienist
PortmanDentex —Rayleigh
- Part-time
- Patient care
Quick apply
12d
Elective Reform Commissioning Manager
NHS Kent and Medway Integrated Care Board —Maidstone
- £57,528 - £64,750 a year
- Full-time
- Contracts
- Budgeting
1d
Primary Care Network (PCN) Care Coordinator
Maidstone Central Primary Care Network —Maidstone
- £13 an hour
- Part-time
- Case management
- Travel
- Cleaning
- Free parking
- Employee discount
Quick apply
6d

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patient access lead jobs near thundersley, ess

Patient Experience Ambassador

Sodexo -
Romford

Quick apply

Job details

Full-time
£34,000 a year
7 days ago

Benefits

Cycle to work scheme
Employee assistance programme

Qualifications

Microsoft Excel
Microsoft Outlook
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Internal department liaison
Patient service
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Clinical quality improvement projects
Multidisciplinary collaboration
Networking
Communication skills

Full job description

Job Introduction

Job Description

Job Title: Patient Experience Ambassador
Location: Queens Hospital
£34,000 Salary + Bonus
Holidays
40 Hours / Monday to Friday

Job Introduction

As a Patient Experience Ambassador, you will act as the vital link between patients, clinical teams, and support services, ensuring that patient voices are heard and acted upon. Based at Queens Hospital, you will play a key role in capturing feedback, measuring satisfaction, and driving continuous improvement across services such as catering, cleaning, portering, and the wider environment.

In this highly visible role, you will represent Sodexo on site—building strong relationships, promoting positive behaviours, and ensuring every patient receives the highest quality experience. Through data insights and proactive engagement, you will help shape service delivery and support enhanced outcomes across the hospital.

What You'll Do:

Engage directly with patients, visitors, and clinical teams through regular ward rounding to gather real-time feedback on services
Act as the “voice of the patient,” ensuring feedback is captured, understood, and acted upon
Identify trends, highlight areas for improvement, and collaborate with service leads to resolve issues promptly
Analyse data collected through digital platforms and produce monthly insight reports with recommendations
Share both positive and constructive feedback with operational teams to support continuous improvement
Build strong working relationships with clinical, facilities, and estates teams to align on service improvements
Support the development and delivery of action plans to enhance patient satisfaction and service outcomes
Monitor performance against agreed service measures and contribute to improving CQC, PLACE, and overall satisfaction scores
Participate in cross-site collaboration to share best practice and identify opportunities for innovation
Contribute to behavioural and service improvement programmes (e.g. CARES) to enhance the overall patient experience
Ensure confidentiality, professionalism, and sensitivity when interacting within a clinical environment

What You Bring:

A genuine passion for delivering outstanding customer and patient care
Strong communication and interpersonal skills, with the ability to build rapport at all levels
Empathy, patience, and excellent listening skills, especially in sensitive or challenging situations
Confidence to challenge constructively and influence positive change
Experience working in a complex, fast-paced service environment (healthcare or similar desirable)
Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements
Ability to collaborate effectively with diverse teams and stakeholders
High level of attention to confidentiality and professionalism
Comfort working with digital tools and systems, including Microsoft Excel, Word, Outlook, and Teams
A proactive, solution-focused mindset with a commitment to continuous improvement

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

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Refine Your Search

patient access lead jobs in thundersley, ess

Patient Experience Ambassador

Assistant Service Manager

Family and Carer Ambassador

Support Worker - Southend

Quality and Risk Manager

National Healthcare Development Manager

Out of Hours Bed Manager

Female Specialist Support Worker

Director of Clinical Services

Mental Health Practitioner

Temporary Facilities Administration

Operations Coordinator

Cognitive Behavioural Therapist - Mindplace Dartford

Receptionist/Administrator

Bank Healthcare Assistant

Support Worker

Associate Dentist - (Private)

Dental Hygienist

Elective Reform Commissioning Manager

Primary Care Network (PCN) Care Coordinator

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