Telephone representative Work, Jobs in Birmingham, Wmd (with Salaries)

Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
14d
Workplace Experience Coordinator 30 hours per week
BaxterStorey —Birmingham
- £14.90 an hour
- Hospitality
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
17h
Control Room Operator
Wolverhampton Homes —Wolverhampton
- £32,475 - £34,995 a year
- Weekend availability
- Customer service
- Annual leave
1d
Customer Services Submissions Officer
Key Forensic Services —Coventry
- £24,683.85 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
1d
Virtual Dental Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- IT
- Work from home
- Employee discount
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Personal Tutor in Health & Social Care/Early Years
Heart of Worcestershire College —Worcester
- £5,706.60 - £6,131.80 a month
- Part-time
- Word processing
- English
- Microsoft Office
- Annual leave
- Flexible schedule
14d
Pharmacy Dispenser - UHCW
SWFT Clinical Services Ltd —Coventry
- £28,484.53 a year
- Weekend availability
- Employee assistance programme
- Employee discount
6d
Trainee Protection Advisor
PRIMIS Mortgage Network —Wolverhampton
- £25,000 a year
- Full-time
- Sales
23h
Community Podiatrist
The Dudley Group NHS Foundation Trust —Brierley Hill
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
1d
Salaried GP
The Dudley Group NHS Foundation Trust —Brierley Hill
- £11,000 - £11,500 a year
- Part-time
1d
Solicitor
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Workplace Experience Coordinator 30 hours per week
BaxterStorey UK —Birmingham
- £14.90 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
5d
Telephone Sales Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Outbound Sales Representative
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
2d
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Cashier
JJ Foods Ltd —Aston
- £26,900 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Profit sharing
Quick apply
Call Centre Operative
Corpay —Meriden
- Full-time
- Customer service
- Computer literacy
- Life insurance
8h
Appointment Setting + Sales Representative
Hello Skin Clinic —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Sales
- In-person
Quick apply
2d

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telephone representative jobs near birmingham, wmd

Client Services Representative

Moneycorp -
Coventry

Apply Now

Job details

Permanent | Full-time
14 days ago

Benefits

Private medical insurance

Qualifications

Customer service
Word processing
English
Organisational skills
IT
Banking

Full job description

Who We Are

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose

You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.

You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

Key Responsibilities

Customer Queries

The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately

Customer loyalty

Speaking positively and enthusiastically about the company and its products and services
Ensuring that a professional company and brand image is provided at all times to customers and colleagues
Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.

Maintain company standards

Ensuring all original documentation received is recorded, scanned and archived.
Complying with our policies and procedures at all times.
Actively looking for business improvements and taking to management what you find

Ensure all tasks are dealt with in line with team KPIs

Diving into our payments/client database, to discover whether or not we’re meeting the needs of our customers
Handling and reporting our -hopefully very few- complaints
Liaising with banks on payment queries
Preparing documents for the Legal department
Dealing with charges and refunds and overrides

Provide additional assistance where necessary

Assisting with project work › helping with the testing and development of new systems/processes.

Skills & Experience

Experience in a customer service / middle office role would be great, but not a necessity if you’re a quick learner
Experience communicating with customers via telephone and email
Excellent English, written and verbal is essential
Excellent and empathetic listener
Good organisational skills, notably prioritisation and attention to detail
Strong numerical skills
IT literate, good with word processing, spreadsheet and email packages

Personal Attributes

Approachable and personable
Positive demeanour
Professional
Takes initiative
Enjoys working as a team
Calm under pressure and enjoys a fast-paced environment

What We Can Offer You:

This is a full-time, permanent position with an opportunity to work on a hybrid basis within the Client Services team in our Coventry office.

What you get in return: This role offers a competitive salary and bonus, plus a benefits package including private medical health insurance.

Interested?

If this role sounds like a good fit for you, please click on the “Apply Now” button to submit your application.

For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

Apply Now

Refine Your Search

telephone representative jobs in birmingham, wmd

Client Services Representative

Workplace Experience Coordinator 30 hours per week

Control Room Operator

Customer Services Submissions Officer

Virtual Dental Key Account Manager

G6 Assistant Director of Change Governance

Personal Tutor in Health & Social Care/Early Years

Pharmacy Dispenser - UHCW

Trainee Protection Advisor

Community Podiatrist

Salaried GP

Solicitor

Workplace Experience Coordinator 30 hours per week

Telephone Sales Executive

Outbound Sales Representative

Customer Service Representative

Customer Service Representative

Cashier

Call Centre Operative

Appointment Setting + Sales Representative

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