1st line support Work, Jobs in Stanley, Dur (with Salaries)

1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
12d
Temporary Waking Night Support Worker
YMCA Wearside Ltd —Chester-le-Street
- £13.55 an hour
- 12 hour shift
- English
- Driving
- Travel
- Annual leave
- Sick pay
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
5d
Marketing Executive
Legends Global (Europe) —Newcastle upon Tyne
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Registered Nurse Nights
Hill Care —Blyth
- £21.50 an hour
- 8 hour shift
- Medication administration
- Supervising experience
- Mentoring
- Free parking
- Flexible schedule
Quick apply
12d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
Case Officer and Workflow Support (EO)
Building Safety Regulator —Newcastle upon Tyne
- £31,657 - £34,570 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
- Sick pay
2d
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
Early Years Teacher
Busy Bees —Billingham
- Up to £15 an hour
- Full-time
- Experience working with children
- Mentoring
- Leadership
- Free parking
- Employee assistance programme
13d

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Service Desk Analyst
Cora Health —Newcastle upon Tyne
Act as the first point of contact for all IT incidents and service requests, delivering excellent customer service.
Up to £27,000 a year
12d
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
Good communication both written and verbal with high level of understanding of how to communicate in a professional manner with internal and external customers.
Quick apply
5d

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1st line support jobs near stanley, dur

1st Line IT Support Technician

SJ Systems (North) Ltd
Darlington

Quick apply

Job details

Full-time
£12.86 - £13.63 an hour

Benefits

Work from home

Qualifications

Driving Licence
Software troubleshooting
Windows
Technical support
CompTIA Network+
IT support
DNS
Communication skills
CompTIA A+

Full job description

About SJ Systems

SJ Systems (North) Ltd is an established managed service provider based in Darlington, delivering IT support, infrastructure and digital services to businesses across the North East. We are a close-knit, experienced team with a reputation for a personal, highly responsive service — and we are now seeking a First Line IT Support Technician to join us.

The Opportunity

As the first point of contact for our clients, you will play a central role in the quality of service we deliver. You will handle inbound support requests by telephone and through our ticketing system, triaging, prioritising and resolving issues while keeping clients clearly informed at every stage.

This is a varied, hands-on position offering genuine breadth: you will work across a wide range of technologies, industries and client environments, with structured support from senior colleagues and clear scope to develop your technical career.

Key Responsibilities

Acting as the first point of contact for client support requests, both over the telephone and via our ticketing system (HaloPSA), ensuring every client receives a prompt and professional response.
Triaging, prioritising and owning support tickets through to resolution or escalation.
Administering Microsoft 365 environments — user accounts, MFA, licensing, mailboxes and Teams.
Monitoring system dashboards (NinjaOne RMM) and responding to alerts.
Carrying out daily backup monitoring across Spanning and Axcient BCDR, escalating failures promptly.
Performing DNS changes and assisting with UISP and UniFi network device configurations and point-to-point setups (training provided as required).
Preparing, configuring and delivering hardware to clients, including on-site configuration and troubleshooting.
Maintaining accurate, up-to-date documentation in ITGlue.
Supporting procurement and stock management processes.

The Person We Are Looking For

Essential:

A minimum of two years’ experience in a first line IT support or service desk role.
Strong working knowledge of Windows 10/11 and Microsoft 365 administration.
A confident, professional telephone manner and excellent written communication.
Meticulous attention to detail — in troubleshooting, in documentation and in client communication. In our environment, small details matter.
The ability to manage a varied workload calmly and prioritise effectively under pressure.
A reliable, conscientious approach and a commitment to high standards of service.
A full driving licence and access to a vehicle — occasional client site visits form part of the role.

Desirable:

Experience within a managed service provider (MSP) environment.
Familiarity with NinjaOne, HaloPSA, Axcient, SentinelOne or comparable tools.
Relevant certifications such as CompTIA A+, Network+ or Microsoft qualifications.

What We Offer

A salary of £23,400 – £24,800, dependent on experience.
Full-time hours, Monday to Friday, 9:00am–5:00pm — no on-call or weekend working.
Flexibility to work from home one day per week once induction is complete.
A varied role with genuine responsibility and direct exposure to a broad technology stack.
A supportive, experienced team with direct access to senior management.
Clear opportunities for progression and professional development as the business grows.

Pay: £12.86-£13.63 per hour

Work Location: In person

Quick apply

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1st line support jobs in stanley, dur

1st Line IT Support Technician

Service Desk Analyst

Temporary Waking Night Support Worker

Senior Service Desk Consultant - 3rd Line

3rd Line Network Support Engineer

Service Desk Analyst

Marketing Executive

Registered Nurse Nights

2nd Line Support Technician

Case Officer and Workflow Support (EO)

Service Desk Analyst

Infrastructure and Network Engineer

Early Years Teacher

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