Application analyst Work, Jobs in Edinburgh, Edh (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Hotel
- Analysis skills
- Annual leave
9d
Quality Control Analyst I – Analytical
RoslinCT EU —Edinburgh
- Laboratory experience
- English
- Bachelor's degree
- Annual leave
- Employee discount
Optimisation Analyst
Schneider Electric —Edinburgh
- Full-time
- Hybrid work
- Spanish
- English
- No degree
- Annual leave
- Life insurance
1d
QC Analyst
NextPharma —Livingston
- Full-time
- Microsoft Word
- Computer literacy
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
13d
Procurement Analyst
Enhance —Edinburgh
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Work from home
Quick apply
5d
Business Process Analyst
Royal Bank of Canada —Edinburgh
- Full-time
- Microsoft Word
- Agile
- Financial services
8d
Operations analyst - SIPP
SECCL —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
12d
Digital Optimisation Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Employee discount
Development Analyst (Experienced)
NextPharma —Livingston
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Conflicts Analyst
Burges Salmon —Edinburgh
- Hybrid work
- Analysis skills
- Mentoring
Client Delivery Advocate - Analyst
iCapital —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Computer Science
- Bachelor's degree
Operations analyst - Transfers
SECCL —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
11d
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- Continuous improvement
- Product management
- Employee assistance programme
- Employee discount
Quick apply
PRT Deal Team Actuarial Analyst, RS&AM
Standard Life —Edinburgh
- From £40,000 a year
- Analysis skills
- Analytics
- Annual leave
9d
Specialist Analytical Development
NextPharma GmbH —Livingston
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Life insurance
Financial Reporting Analyst
M&G plc —Edinburgh
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Financial services
- Annual leave
3d
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Continuous improvement
- Communication skills
- Analytics
- Paid training
- Life insurance
Chemistry Analyst
Eurofins UK —Livingston
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC
Deloitte —Edinburgh
- Hybrid work
- No experience needed
- Communication skills
- Time management
Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Bachelor's degree
- Software development

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Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
9 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

application analyst jobs in edinburgh, edh

Complaints Analyst

Quality Control Analyst I – Analytical

Optimisation Analyst

QC Analyst

Procurement Analyst

Business Process Analyst

Operations analyst - SIPP

Digital Optimisation Analyst

Development Analyst (Experienced)

Conflicts Analyst

Client Delivery Advocate - Analyst

Operations analyst - Transfers

Scrum Master

PRT Deal Team Actuarial Analyst, RS&AM

Specialist Analytical Development

Financial Reporting Analyst

CASS Reconciliations Analyst

Chemistry Analyst

Senior Analyst, Project Administration Support, Asset Pricing Team, Audit and Assurance – 12 month FTC

Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services

I want to receive the latest job alerts for application analyst in edinburgh, edh

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Gogarburn hub

Key facts:

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