Customer experience analyst Work, Jobs in Cardiff, Crf (with Salaries)

Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
2d
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
2d
Workforce Management (WFM) Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Microsoft Excel
- Communication skills
- Annual leave
9h
Business Analyst
Delt Shared Services —Weston-super-Mare
- From £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
3d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
2d
Credit Analyst - Acquisition
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- SQL
- Employee assistance programme
7d
Financial Data Analyst (Pioneer)
Admiral —Cardiff
- Microsoft Excel
- Analysis skills
- Contracts
- Annual leave
2d
Supply Chain Analyst Full-time
Blackwood Engineering Limited —Blackwood
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Work from home
Quick apply
4d
Data Analyst (Analytics Engineer)
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
7d
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
2d
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
3d
Treasury Analyst Middle Office
Computershare —Bristol
- Full-time
- Hybrid work
- Financial services
- Accounting
- Work from home
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
SOC Client Lead
Bridewell —Cardiff
- Full-time
- Hybrid work
- Travel
- Leadership
Quick apply
Senior Assistant, Entities Management & Business Relationships (EMBR), Quality Risk and Security Services, 12-month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
1d
Data Engineer
Creditsafe —Cardiff
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Annual leave

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Consumer Support Analyst

RELX -
Cardiff

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

customer experience analyst jobs in cardiff, crf

Consumer Support Analyst

Consumer Support Analyst

Workforce Management (WFM) Analyst

Business Analyst

Senior Risk Pricing Analyst

Credit Risk Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Credit Analyst - Acquisition

Financial Data Analyst (Pioneer)

Supply Chain Analyst Full-time

Data Analyst (Analytics Engineer)

EMEA Service Desk Analyst

Senior Pricing Analyst

Treasury Analyst Middle Office

Senior Service Desk Analyst

IT Support Engineer

IT Infrastructure Analyst

SOC Client Lead

Senior Assistant, Entities Management & Business Relationships (EMBR), Quality Risk and Security Services, 12-month Secondment/FTC

Data Engineer

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