Customer service representative Work, Jobs in Bradford, Eng (with Salaries)

Billing Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Annual leave
5d
Customer Service Assistant
VALLIFORECOURTS LTD —Bradford
- £13 an hour
- Part-time
- Microsoft Word
- Analysis skills
- Phone etiquette
- Free parking
- Employee discount
Quick apply
6d
Customer Support Assistant
City of Bradford Metropolitan District Council —Bradford
- £25,583 - £25,989 a year
- Weekend availability
- Computer literacy
- Computer skills
10d
Customer Service Representative
CCL Computers —Bradford
- Full-time
- Continuous improvement
- Time management
Customer Care Advisor
Optimum Medical —Leeds
- £26,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Advisor (Temporary Contract)
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
Quick apply
9h
Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £25,000 a year
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
9d
Client Services Administrator
Black Marble Limited —Cleckheaton
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
5h
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Service Representative
Lantern Debt Recovery Services Limited —Leeds
- £26,320 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
Quick apply
3d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
One Stop - Customer Service Assistant
One Stop —Pudsey
- £12.81 an hour
- Part-time
5d
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Communication skills
- Free parking
14d
Customer Service Advisor
Ogden Fulfilment —Keighley
- £28,433.60 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
Customer Service Representative
Arbour Business Consultancy —Leeds
- £14 - £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Gym membership
Quick apply
4d
Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent
Lead Tech —Otley
- From £24,000 a year
- Part-time
- Hybrid work
- English
- Financial services
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service
Bedding for us Ltd —Batley
- £2,200 - £2,500 a month
- Full-time
- Spanish
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
9h
Customer Service Advisor
REXEL —Leeds
- Part-time
- Social media management
- Business development
- Annual leave
- Employee discount
Quick apply
11h
Customer Service Assistant Over 18
Tenpin —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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customer service representative jobs near bradford, eng

Billing Customer Service Advisor

Yorkshire Water -
Bradford

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Job details

£27,417 - £31,942 a year
5 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Work from home
Discounted gym membership

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

You’ve made a great choice…

Do you want to work for a company which has been voted in the top 50 ‘Best Large Company to Work For in the UK’ awards?

We have an exciting opportunity at Loop (Yorkshire Water’s award-winning sister company) to join our Billing Department as a Customer Relationship Manager.

Starting salary from £27,417 and progressing up to £31,942 per annum depending on experience+ attractive pension +annual performance related bonus + 25 days annual leave plus 2 Wellness Days.

The working pattern will be between the hours of 10:00–18:00 Monday – Friday and alternative Saturday 9:00-17:00. Hybrid working is available (normally within 26 weeks but this will be under your managers discretion)

Location: Bradford, Thornbury

Start date: November 2nd & 16th November

Please note: Within this application process for your application to be considered you must add a cover letter along with your CV outlining why you feel you are a suitable candidate for this position and what you can bring to the role.

The quality of your covering letter is important for a successful application.

What's in it for you:

We're committed to providing a work environment that supports your well-being and allows you to maintain a healthy work-life balance. We continue to offer a great hybrid working arrangement that enables you to work from home or in the office, depending on your preferences and needs.

Annual company performance related bonus

25 days annual leave plus bank holidays – plus an extra wellness day!

Attractive pension scheme (up to 12% company contribution)

Occupational Health team to look after your wellbeing and fully trained first aiders.

Free parking & Prayer room on site

Rewards & Recognition scheme

Regular events to recognise and celebrate our employee’s diverse cultures.

We raise money for charities chosen by you.

We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more.

We can offer career enhancement and development opportunities, through our Development Framework and Progression plans.

What the role will involve:

Working as a Billing Customer Relationship Manager you will be expected to provide exceptional customer services to all Yorkshire water customers, supporting customer needs across all channels, ensuring our billing records are kept up to date.

You will be responding to a variety of billing calls from Yorkshire Water’s customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address to responding to more complex calls explaining how bills are calculated. Could this be you?

Where you fit in:

Take responsibility in handling billing queries through understanding, explaining, providing customers reassurance, and resolving the contact first time.

Understand & resolve Billing customer queries ensuring service is tailored to provide the most beneficial option for the customer.

To understand when a customer query falls outside of normal parameters to appropriately escalate to the right level of leadership to ensure speedy resolution.

Identifying vulnerable customers, understanding their specific needs and make available the range of outcomes we can offer to support them.

Handle & Update customer information to ensure records are kept up to date.

Contribute to regulated company performance by recognising customer sentiment and correctly logging customer contacts.

Ownership of personal performance, engaging in discussions to support business Improvements, keeping up to date with procedures and working practices by using internal resources available.

What key skills are we looking for:

Essential:

6 months experience or more in a customer service environment.
Good Maths & English skills (GCSE Level 4 Pass or equivalent).
Emotional intelligence skills – the ability to listen and understand customer needs, demonstrating empathy and care.
Deliver exceptional customer service.
Confident verbal and written communication skills.
Ability to adapt to change and work flexibly.
Capable of applying logical reasoning to identify and resolve issues.
Strong IT skills and ability to use multiple systems.
Motivated to work in a fast-paced, performance-driven environment.
Ability to work under pressure and remain calm in challenging situations.
Comfortable in a coaching-oriented, highly engaged, and motivated environment.

Desirable:

Previous contact centre experience
Ability to maintain good relationships with key stakeholders.
Negotiating & influencing skills

What we do:

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery. It is a Great Place to Work and have been awarded a one-star award and deemed an outstanding company to work for.

Colleague wellbeing and a genuinely positive work experience for all are key priorities. We achieve this through our Wellbeing strategy and our Great Place Work Team. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of “A thriving Yorkshire. Right for Customer. Right for the environment.”

If you’ve got experience in customer services and want to help us deliver great service for our customers then click apply now, we would love to hear from you.

Please note: If you are successful in securing the role, you will need to be available for an induction training programme which is Monday– Friday, 9am until 5pm for a 5-week period from the start date.

Interview Process: Telephone interviews will commence immediately followed by face-to-face Interview.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Please see link to our testimonials below:

https://www.loop.co.uk/case-studies/

“Bring your best, create connections, make it better and see it through”

Apply Now

Refine Your Search

customer service representative jobs in bradford, eng

Billing Customer Service Advisor

Customer Service Assistant

Customer Support Assistant

Customer Service Representative

Customer Care Advisor

Customer Service Advisor (Temporary Contract)

Overnights Customer Service Advisor

Client Services Administrator

Customer Support Advisor

Customer Service Representative

Representative Customer Service / Order Management Specialist (e-commerce)

One Stop - Customer Service Assistant

Call Centre Representative

Customer Service Advisor

Representative Customer Service / Order Management Specialist (e-commerce)

Customer Service Representative

Qualifications Specialist | Appointment Setter | Client Engagement Specialist | Call Centre Agent

Customer Service

Customer Service Advisor

Customer Service Assistant Over 18

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