Team lead Work, Jobs in Longdown, Dev (with Salaries)

111 Contact Centre Team Manager
Practice Plus Group IUC —Exeter
- £34,188 a year
- Writing skills
- Data analysis skills
- Analysis skills
4d
Retail Team Leader
Superdry —Exeter
- Full-time
- Cash handling
- Employee discount
- Flexible schedule
4d
Lead Generation Executive
Varitech Systems —Newton Abbot
- From £35,000 a year
- Full-time
- CRM software
- Team management
- In-person
Quick apply
10d
Senior Support Worker / Team Leader (Days) - UNABLE TO SPONSOR
NETVESTMENT LIMITED —Exeter
- £14.75 - £17.25 an hour
- Overtime
- English
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
12d
Education Programme Lead (EPL)
Exeter City Community Trust —Exeter
- £27,583 a year
- Full-time
- Microsoft Office
- Experience working with children
- First Aid Certification
Quick apply
3d
Dispensary Lead
Rolle Medical Partnership —Lympstone
- £16 - £18 an hour
- Part-time
- Management
- Inventory control
- Customer service
Quick apply
5d
Property Services Team Leader
South Hams District Council —Totnes
- £39,862 - £44,075 a year
- Full-time
6d
Team Leader
Urban - BRA_209 —Exeter
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Lead Service Designer
Met Office —Exeter
- £54,515 - £75,857 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Communication skills
- Annual leave
9d
Workshop Team Leader
Scania —Exeter
- Up to £26.63 an hour
- Overtime
- Customer service
- Travel
- Mentoring
- Employee discount
- Life insurance
Clinique Boots Taunton Counter Manager Counter Lead
Estee Lauder —Okehampton
- Social media management
- Continuous improvement
- Communication skills
Supported Lodgings Lead Worker (Job Ref: 26-46)
Young Devon —Exeter
- £25,247 a year
- Full-time
- Experience working with children
- Mentoring
- In-person
- Health & wellbeing programme
Quick apply
4d
Team Leader
River Exe Healthcare —Exmouth
- Weekend availability
- Travel
- Mentoring
- Training & development
Quick apply
Team Leader
Eaton —South Molton
- Continuous improvement
- Team management
- Quality control
Team Leader
KFC —Exeter
- £13.70 - £14.00 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
4d
Team Leader
Card Factory —Paignton
- Up to £13 an hour
- Customer service
- Leadership
12d
Exam Access Team Leader
Exeter College —Exeter
- £33,500 - £38,000 a year
- Full-time
- Team management
- Computer skills
- Teaching
- Annual leave
Lead Generation Specialist / Business Development Executive
IT Champion —Exeter
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Business development
Quick apply
Area Designated Safeguarding Lead (West Region)
Tops Day Nurseries —Torquay
- Full-time
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Asset Health, Risk & Resilience Lead
South West Water —Exeter
- £85,000 - £105,000 a month
- Analytics
- Annual leave
- Employee discount
9d

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111 Contact Centre Team Manager

Practice Plus Group IUC -
Exeter

Apply Now

Job details

Permanent
£34,188 a year
4 days ago

Qualifications

Customer service call handling
Stakeholder liaison
Writing skills
GCSE
Data analysis skills
Complaint handling
Performance management
Analysis skills
Team management
Organisational skills
Computer skills
Management reporting
Professional development mentoring
Team management in senior healthcare role
Operations leadership experience
Rota coordination

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Exeter

Job Role: 111 Contact Centre Team Manager

We are seeking an experienced and proactive Operational Team Manager to oversee real-time service delivery within our busy Integrated Urgent Care (IUC) contact centre. Leading a multidisciplinary team of Health Advisors and Clinical Advisors, you will be responsible for ensuring operational performance, patient safety standards, and contractual KPIs are consistently achieved in a fast-paced, patient-focused environment.

As a key operational leader, you will monitor demand, manage workforce deployment, and respond to changing service requirements throughout the day to maintain service continuity and performance. Working closely with Team Managers, Continuous Quality Improvement (CQI) teams, and national operational colleagues, you will identify performance risks, implement remedial actions, and contribute to service improvement initiatives that enhance both patient experience and organisational outcomes.

This is an excellent opportunity for a confident contact centre leader who thrives in a dynamic environment, enjoys making data-driven decisions, and is passionate about delivering high-quality healthcare services.

What you'll be doing

What you’ll be doing:

To act as point of contact and communication filter at site for all internal and external stakeholders by briefing, directing, and ensuring staff understanding of any nationally delivered messages around performance

Maintain comprehensive and accurate records and provide verbal and written updates (including performance related information) to other Team members as appropriate

Attend external and internal conference calls to provide performance based reports and feedback when required

Manage complaints, incidents, compliments and feedback, and ensure they are dealt with and/ or delegated and recorded appropriately

Ensure authorisation and agreement from the Contact Centre Manager/ Operational Leads prior to agreeing to allow staff to work additional shift/s or reduce shift/s, utilising quieter periods for offline time for development opportunities

Continuous development, and addressing performance concerns of all clinical and non-clinical staff, with regular coaching and feedback through day to day performance management and regular 121’s/ staff reviews

Review and manage on the day staff shrinkage with HR and WFM systems, with any subsequent impact on performance identified and remedied, and long term tracking with monthly team reviewing & reporting

Ensure staff are supported in line with their needs, and have the appropriate working environment to fulfil their duties in line with policies and guidance as required

Be aware of, and monitor commissioned services within site and at national level, and ensuring the Operational Delivery Team are escalated to when there are breaches in KPI

Maintaining call taking competency and assisting with call taking when required to help achieve optimum performance

Proactively manage and cover advice lines, and assist advisors with all non-standard patient cases

On the day monitoring of AUX codes, schedule adherence, and ensuring breaks are managed effectively without detriment to service performance

What we’ll look for in you

Experience

Previous experience in an operational management role within a call centre, contact centre, or similar customer-focused environment.
Experience managing performance against service levels, KPIs, and operational targets.
Strong understanding of workforce planning, resource management, and call centre performance metrics.
Experience working with telephony systems and operational technologies.

Skills & Knowledge

Strong analytical and problem-solving skills with the ability to interpret operational data and make informed decisions.
Confident communicator who can effectively engage with stakeholders at all levels.
Ability to understand and apply technical procedures, operational processes, and regulatory requirements.
Excellent organisational skills with the ability to prioritise and manage competing demands.
Comfortable working in a fast-paced environment where operational priorities can change quickly.
Proficient in using IT systems, telephony platforms, and reporting tools.

Qualifications

Good general education, including GCSE English and Maths (Grade C/4 or above) or equivalent.

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone, patients and colleagues alike, how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

If you require further information please email Sarah on [email protected]

Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.

Apply Now

Refine Your Search

team lead jobs in longdown, dev

111 Contact Centre Team Manager

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Lead Generation Executive

Senior Support Worker / Team Leader (Days) - UNABLE TO SPONSOR

Education Programme Lead (EPL)

Dispensary Lead

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Clinique Boots Taunton Counter Manager Counter Lead

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Exam Access Team Leader

Lead Generation Specialist / Business Development Executive

Area Designated Safeguarding Lead (West Region)

Asset Health, Risk & Resilience Lead

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