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Payments Manager

ASDA -
Leeds

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Store discount
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Car scheme

Qualifications

Dashboard visualisation
Stakeholder collaboration
Stakeholder liaison
Business processes
Internal department liaison
E-commerce
Continuous improvement cycles oversight
Multidisciplinary collaboration
Communication skills

Full job description

Job Reference Code: R-087456
Employment Type: Full time
Contract Type: Permanent
Hours Per Week: 37.5
Salary: Competitive salary plus benefits
Closing Date: 11 August 2026

**Payments Manager*Head Office***

We are seeking a highly skilled and analytical Payments Manager to optimise internal payment methods, processes, and customer journeys. Working closely with Digital, Retail, Finance, Fraud, Technology, and Customer teams, this role will drive payment performance, operational efficiency, and customer experience improvements through data-led insights and continuous optimisation.

Partnering with the external-facing Payments Manager, this role focuses on maximising the performance, reliability, and effectiveness of our existing and future payment landscape.

Key Responsibilities

Payments Performance & Optimisation

Own payment performance across e-commerce ensuring reliable, efficient, and customer-focused payment experiences with an emphasis on continuous improvement, with a particular focus on e-commerce.

Analyse payment data and KPIs to improve authorisation and acceptance rates, reduce costs, and identify opportunities for optimisation.

Lead investigations into payment failures, customer drop-offs, exceptions, and operational inefficiencies, implementing root-cause solutions and preventative actions.

Partner with key stakeholders teams to deliver payment journeys, features, and enhancements aligned to business and customer objectives.

Internal Stakeholder Engagement

Build strong cross-functional relationships with Digital, Retail, Finance, Fraud, Technology, Compliance, Customer Service, and CX teams to optimise payment processes and customer journeys.

Collaborate across departments to resolve payment issues, manage incidents, and deliver continuous operational improvements.

Lead strategic payment initiatives and projects that enhance payment performance, efficiency, and customer experience.

Influence stakeholders through data-driven insights, recommendations, governance forums, and business cases to support decision-making and alignment.

Reporting & Insight

Establish and monitor payment performance metrics across all payment types, using data-driven insights to improve decision-making and optimise performance.

Develop dashboards covering payment volumes, success rates, declines, fraud etc

Analyse payment trends and operational data to identify issues, recommend enhancements, and measure the impact of optimisation initiatives.

Qualifications

Proven experience (5+ years) in payments, digital optimisation, operational analysis, or similar roles within retail, financial services, or e-commerce environments.

Strong understanding of payment methods, operational processes, customer journeys, and payment optimisation.

Analytical and data-driven, with the ability to interpret trends, generate insights, and recommend improvements.

Strong communication, stakeholder management, and influencing skills, with experience collaborating across Product, CX, Technology, and business teams.

Proven problem-solving ability, continuous improvement mindset, and capacity to manage multiple priorities in a fast-paced environment.

This role can be based at Asda House, Leeds or George House, Lutterworth!

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything

Location

Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD

View directions

Why Asda?

We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.

Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.

Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.

Rewards and Recognition

Benefits you’ll only find here

10% off Asda pet insurance

10% off selected Asda Pharmacy services

10% off Asda Tyres

10% off Asda Travel insurance

20% off Asda Mobile bundles

Free remote GP service

Available to you, your partner and your children, 24/7, year round.

Pension

Save for retirement with contributions paid into your pension account by you and Asda.

Free physiotherapy consultations

Helping you and your partner take care of yourselves with 8 free sessions per year.

Colleague discounts

15% off at our stores - get discounts on groceries and George all year round.

Car cash allowance

Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.

(*Conditions apply)

Mortgage advice

Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.

Confidential support helpline

Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.

Cycle to work

Buy a bike through this scheme and save on tax and national insurance.

Financial support

Find financial wellbeing tools and support, including the ability to stream your pay.

Free eye tests

Head to our in store opticians for a free checkup and take care of your vision.

Bonus

Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.

Cancer support

Guidance and support for you and your family, from before diagnosis, to treatment and beyond.

Paid time off

From holiday to sick leave and other types of leave, such as parental leave.

Mental health support

Access free mental health support for you and your family.

Support and advice with care

If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.

Hybrid working

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots

Save money on every day spends

Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more

Setting your loved ones up for the future

As part of the team, you’ll get life assurance.

Guaranteed contracted hours

All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.

Holiday buying

Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).

Apply Now

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Payments ManagerHead Office

Key Responsibilities

Payments Performance & Optimisation

Internal Stakeholder Engagement

Reporting & Insight

Qualifications

This role can be based at Asda House, Leeds or George House, Lutterworth!

Everything you'll love

Find your everything

Location

Why Asda?

Rewards and Recognition

Benefits you’ll only find here

Free remote GP service

Pension

Free physiotherapy consultations

Colleague discounts

Car cash allowance

Mortgage advice

Confidential support helpline

Cycle to work

Financial support

Free eye tests

Bonus

Cancer support

Paid time off

Mental health support

Support and advice with care

Hybrid working

Save money on every day spends

Setting your loved ones up for the future

Guaranteed contracted hours

Holiday buying

**Payments Manager*Head Office***