East midlands railways Work, Jobs (with Salaries)

Customer Service Officer
East Midlands Railway —Lincoln
- £25,960.74 - £29,800.19 a year
- Weekend availability
- Employee discount
8h
Customer Services Assistant
SSP —London
- £13.45 an hour
- Weekend availability
- Employee discount
- Referral programme
Quick apply
10d
Health and Safety Advisor
Balfour Beatty Vinci —Birmingham
- Free parking
Instrumentation and Monitoring Surveyor
Balfour Beatty Vinci —Birmingham
- Civil engineering
- Engineering
- Maintenance
- Free parking
9d
Executive Assistant
Derby College —Derby
- £36,000 a year
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1h
Fleet Performance Engineer
East Midlands Railway —Derby
- £53,561.20 a year
- Engineering
- No degree
- Communication skills
- Employee discount
9d
Occupational Safety Standards and Compliance Manager
East Midlands Railway —Derby
- Leadership
- Employee discount
- Flexible schedule
1h
Work Experience Manager
Derby College —Derby
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
10d
General Foreperson
Balfour Beatty Vinci —Birmingham
- Full-time
- Organisational skills
- Construction experience
- Leadership
- Free parking
Head of Business, Leadership & Management
Derby College —Derby
- £55,162 a year
- Microsoft Office
- Analysis skills
- Teaching
- Employee assistance programme
- Employee discount
Quick apply
9d
Operational Standards and Compliance Manager
East Midlands Railway —Derby
- Leadership
- Communication skills
- Flexible schedule
3d
Lead Method Engineer
Balfour Beatty Vinci —Birmingham
- Full-time
- Mechanical knowledge
- Free parking
Teacher of Beauty
Derby College —Derby
- £29,374 - £44,218 a year
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
14d
Architectural Package Engineer
Balfour Beatty Vinci —Birmingham
- Full-time
- Construction experience
- Communication skills
- Free parking
Maintenance Electrician
VINCI Facilities UK —Derby
- Full-time
- Maintenance
- In-person
- Communication skills
Quick apply
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
Teacher of ICT, Cyber Security and Computer Science
Derby College —Derby
- £29,374 - £44,218 a year
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
14d
Timekeeper
Balfour Beatty Vinci —Birmingham
- Microsoft Excel
- Construction experience
- Communication skills
- Free parking
Appointed Person Lifting
Balfour Beatty Vinci —Birmingham
- Full-time
- Free parking
Assessor - Early Years
Derby College —Derby
- Part-time
- Microsoft Office
- Travel
- Teaching
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Officer

East Midlands Railway -
Lincoln

Apply Now

Job details

Permanent
£25,960.74 - £29,800.19 a year
8 hours ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Full job description

Join East Midlands Railway as a Customer Service Officer – and help keep our region moving

Are you great with people, calm under pressure, and ready to make a real difference every day? At East Midlands Railway (EMR), we’re looking for Customer Service Officers to be a welcoming, confident and proactive presence at Lincoln station.

This is your chance to play a vital role in keeping our customers safe, informed and on the move.

Why join EMR?

At EMR, we’re proud to be One Team. With over 2,600 colleagues, we work together to deliver safe, reliable journeys and outstanding customer experiences across the region.

We’re a Top Employer (10-time accredited) and hold Gold Inclusive Employers Status—recognition of our commitment to building a workplace where everyone feels valued, supported, and able to be themselves.

What you’ll be doing

As a Customer Service Officer, you’ll be at the heart of station life. No two days are the same, and you’ll play a key role in both customer experience and safety-critical operations.

You will:
Safe draw down and movement of train services within the station.
Provide clear advice, information and reassurance to customers
Support passengers who may need extra assistance
Carry out station safety and security checks
Maintain a visible, approachable presence on the platforms
Deliver exceptional service—especially during busy or disrupted periods

If you enjoy variety, responsibility, and working in a fast-paced environment, you’ll thrive here.

What we’re looking for

You don’t need railway experience—we’ll give you all the training and support you need to succeed.

We’re looking for people who are:
Friendly, positive and proactive
Confident communicating with a wide range of people
Able to stay calm and make decisions under pressure
Flexible and willing to work shifts, including early mornings, evenings and weekends

This is a safety-critical role, so you’ll need to pass a medical assessment, including drugs and alcohol screening and a colour vision test, before starting.

What you’ll get in return

Alongside a competitive salary, you’ll benefit from:
A defined benefit pension scheme
Free standard leisure travel on EMR and partner networks
Friends & Family discounted tickets
75% discount on national leisure travel for you, your partner and dependants
And a range of additional benefits to support your wellbeing and lifestyle

Ready to apply?

What do I do if I have questions before applying?

Why not Join us at on an Information Session, where we’ll share an overview of the role, example shift pattern, outline expectations, and give interested candidates the opportunity to ask questions before applying.

The session will take place on Tuesday 11th August at 5.00pm on Microsoft Teams. Please register your interest via the link below no later than the 10th of August.

Lincoln Customer Service Officer Information Session – Fill in form

Please note that registering for the information session is not your application for the role.

If you’re successful, you may be offered a role straight away or placed into our talent pool for up to 12 months—so you won’t need to reapply if a suitable vacancy arises.

Building a more inclusive railway

We know our workforce doesn’t yet fully reflect the communities we serve—particularly in terms of gender and ethnic diversity. We’re committed to changing that and strongly encourage applications from underrepresented groups.

Everyone is welcome at EMR.

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We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

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east midlands railways jobs

Customer Service Officer

Customer Services Assistant

Health and Safety Advisor

Instrumentation and Monitoring Surveyor

Executive Assistant

Fleet Performance Engineer

Occupational Safety Standards and Compliance Manager

Work Experience Manager

General Foreperson

Head of Business, Leadership & Management

Operational Standards and Compliance Manager

Lead Method Engineer

Teacher of Beauty

Architectural Package Engineer

Maintenance Electrician

Personal Assistant to the Directors

Teacher of ICT, Cyber Security and Computer Science

Timekeeper

Appointed Person Lifting

Assessor - Early Years

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