Client services manager Work, Jobs in Cheltenham, Gls (with Salaries)

Senior Customer Success Manager
Finova —Cheltenham
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Sales Support Administrator
Commercial —Cheltenham
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
16h
PMO Specialist - Cleared Government & Defence Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Key Account Manager
Mitie —Gloucester
- Full-time
- Customer service
- Leadership
Project Coordinator
Lowe Rental Corporation —Cheltenham
- Microsoft Excel
- Software development
- Communication skills
Quick apply
Event Key Account Manager (Maternity Cover)
Lowe Rental Corporation —Cheltenham
- Sales
- IT
- Communication skills
Quick apply
P3M Specialist - Secure Government Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Senior Development Executive - New Business
Benefact Group —Cheltenham
- Full-time
- Management
- Business development
- Communication skills
- Annual leave
- Sick pay
12d
Inside Customer Success Executive (4035)
GBG —Worcester
- Full-time
- Hybrid work
- Sales
- IT
Quick apply
Sales Manager - Compression Technologies - (South UK)
GEA Group Aktiengesellschaft —Ross-on-Wye
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
Lettings Valuer
LRG —Swindon
- £31,000 - £34,000 a year
- Customer service
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Business Development Executive
IMSM —Malmesbury
- Hybrid work
- Sales
- Salesforce
- Microsoft Office
Assistant Account Handler
PIB Group Services Ltd. —Malvern
- £24,570 - £27,000 a year
- Time management
Quick apply
8d
Customer Service Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
- Life insurance
7d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
Senior Account & Channel Manager
Ripjar —Cheltenham
- Full-time
- Hybrid work
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- Sales
- Business development
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Bid Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Sales
- Communication skills
Project Manager
Helping Hands Homecare —Alcester
- £48,000 - £54,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Agile
Quick apply
12d
Sales Manager Cotswolds
The Slaughters Manor House - Sales / Res / Events —Lower Slaughter
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Social media management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d

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client services manager jobs near cheltenham, gls

Senior Customer Success Manager

Finova -
Cheltenham

Apply Now

Job details

7 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Car scheme

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Risk management
Customer renewal management
Churn prevention
Relationship management
Multidisciplinary collaboration

Full job description

Senior Customer Success Manager - London/Cheltenham

About Finova

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.

About the Role:

Own and grow a strategic portfolio of Specialist Lender customers across Finova’s lending technology platforms. Your core mission is to drive customer value, retention, expansion ARR, and Net Revenue Retention (NRR) while positioning Finova as a long-term strategic technology partner.

The Ideal Profile: You are commercially driven, customer-focused, strategic, and highly collaborative. You possess the proven ability to manage complex Specialist Lender relationships and drive long-term customer growth.

About you:

To be successful in this role, you will need:

5+ years of experience in Customer Success, Strategic Account Management, or Enterprise SaaS.
Proven ownership of ARR retention and expansion targets.
Experience managing complex enterprise and regulated financial services customers.
Strong executive stakeholder management and commercial acumen.
Demonstrated success improving NRR within strategic accounts.

What will you be doing?

As a Senior Customer Success Manager, you will be the driving force behind our clients' continued success. Your day-to-day will involve:

Relationship Management: Manage and develop senior relationships across Specialist Lender accounts.
Strategy Ownership: Own customer success, retention, renewals, and expansion strategy across your assigned portfolio.
Value Creation: Drive platform adoption, operational value, and tangible customer outcomes.
Commercial Growth: Identify and deliver upsell and cross-sell opportunities to increase ARR and NRR.
Account Leadership: Lead executive business reviews, account governance, and success planning.
Cross-functional Collaboration: Partner with Product, Delivery, and Support teams to optimise the customer experience and delivery process.
Risk Management: Proactively manage commercial risk, handle escalations, and drive churn prevention.
Internal Advocacy: Act as the Voice of the Customer internally to influence product and service improvements.

What We Offer:

Hybrid working ️
Work in a hybrid way that suits you. Our model is primarily office-based, with flexibility to work remotely as needed. We’re committed to supporting a healthy balance between work and life.
Private medical insurance ‍️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.

Apply Now

Refine Your Search

client services manager jobs in cheltenham, gls

Senior Customer Success Manager

Sales Support Administrator

PMO Specialist - Cleared Government & Defence Sector

Key Account Manager

Project Coordinator

Event Key Account Manager (Maternity Cover)

P3M Specialist - Secure Government Sector

Senior Development Executive - New Business

Inside Customer Success Executive (4035)

Sales Manager - Compression Technologies - (South UK)

Lettings Valuer

Business Development Executive

Assistant Account Handler

Customer Service Manager

Business Development Manager (IT)

Senior Account & Channel Manager

Business Development Manager (South East)

Bid Manager

Project Manager

Sales Manager Cotswolds

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