It support Work, Jobs in Westfield, Gls (with Salaries)

IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
9d
Product Training & Quality Specialist
Heat Engineer Software Ltd —Witney
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- System design
- Presentation skills
- Health & wellbeing programme
- Work from home
Quick apply
2nd Line IT Support
Sumer —Swindon
- Azure
- Customer service
- Windows
Quick apply
Technical Support Officer
Gloucestershire County Council —Gloucester
- £30,024 - £32,597 a year
- Hybrid work
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Information Support Assistant
Serco Plc —Swindon
- Full-time
- Customer service
- Microsoft Office
- Employee assistance programme
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
5d
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
IT Fulfillment Coordinator (Temporary)
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
5d
Technical Support Executive
Obex Protection Ltd —Worcester
- £32,000 - £36,000 a year
- Full-time
- Windows
- Construction experience
- In-person
- Free parking
- Profit sharing
Quick apply
2d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
6d
Technical Support Manager
Thales —Carterton
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- Maintenance
- Classroom experience
- In-person
- Gym membership
6d
Data Science and AI Trainer (Government)
QA Limited —Cheltenham
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Applications Technical Support Consultant
Swindon Borough Council —Swindon
- £40,777 a year
- Full-time
- Oracle
- Customer service
- English
Quick apply
1d
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,250 a year
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
- Annual leave
- Work from home
1d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
6d

I want to receive the latest job alerts for it support in westfield, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Agent

Royal Shakespeare Company -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£26,000 a year
9 days ago

Qualifications

Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills

Full job description

Do you have experience in IT support or customer service? Are you organised, with good administration skills? Are you looking for a busy and varied role in a multi-sited, supportive and exciting environment?

We are looking for an IT Service Desk Agent to act as the first point of contact for day-to-day IT support making sure colleagues across the RSC can work effectively, confidently and with minimal disruption. Working in a busy, multi-sited and complex environment you will coordinate incoming service requests, support starters and leavers, manage equipment allocation and keep accurate records and stock information.

This role is suitable for someone with relevant experience in either IT support or in another area where customer service and service management is critical; it could also work for college/university leavers with good administrative and organisational skills and an interest in IT. As technology evolves so quickly, we are looking for people with a flexible and adaptable approach, as well as an aptitude to learn and develop.

Reporting to the IT Services and Support Manager key areas of responsibility include (please see the Role Profile for the comprehensive list):

Providing first-line support to colleagues in person, at the IT Hub and across RSC sites and through the IT Service Desk
Delivering support in a helpful, calm and professional way
Resolving requests and routing more complex issues to the appropriate specialist
Maintaining an organised, tidy and welcoming IT Hub and working environment
Monitoring stock levels and helping to manage supplies of IT kit
Routine technical support to include password rests and installing approved software and assisting with device set up and user support.

To be suitable for this role, it is essential that you have:

Strong communication and customer service skills with the ability to explain technical issues in plain language
Working knowledge of Windows 11 and Microsoft 365
Persistence and sound judgement to follow issues through to resolution or escalate them appropriately
Confident working with a wide range of colleagues based at various sites across the organisation.
A reliable, proactive and approach, with the confidence to manage routine tasks independently.

This is a full-time, permanent position based on-site in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday.

The RSC has a huge range of activities to support work on-stage and off-stage, all of which use IT, which makes it a varied place to work and be exposed to a range of technology in an exciting and unique environment. You will be assisting colleagues across the whole of the RSC, including those who are remote or working internationally, those on any of our sites across Stratford-upon-Avon and our London office. A typical day might be fixing IT issues, moving tickets along the Helpdesk swiftly, helping to set up video links and presentations, or routine maintenance and replacement of computers. One thing is for sure, no two days will ever be the same!

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The interviews will be in-person during early August.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Apply Now

Refine Your Search

it support jobs in westfield, gls

IT Service Desk Agent

Product Training & Quality Specialist

2nd Line IT Support

Technical Support Officer

Information Support Assistant

Service Desk Advisor - Weekends

IT Field Engineer

Second Line Technician (ITMS)

Service Desk Analyst

Support Engineer

IT Fulfillment Coordinator (Temporary)

Technical Support Executive

Technical Support Engineer

Technical Support Manager

Technical Trainer - Information Resilience

Data Science and AI Trainer (Government)

Applications Technical Support Consultant

Technical Customer Service Specialist

Cloud Technician

Technical Support & Sustainment Engineer

I want to receive the latest job alerts for it support in westfield, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected