Case manager Work, Jobs in Loughton, Ess (with Salaries)

Case Manager
NEST —London
- £54,000 a year
- Hybrid work
- Analysis skills
2d
Senior Case Manager
Brownbill Associates —London
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Case Officer (Vulnerable Pupils)
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- School
12d
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
Associate Occupational Therapist Case Manager
Harrisons Case Management —London
- £45 - £80 an hour
- Monday to Friday
- Case management
- Patient care
- Organisational skills
- Work from home
Quick apply
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
9d
Case Manager
Civic Recruitment Limited —London
- Full-time
- Case management
Quick apply
Case Manager
Port of London Authority —Gravesend
- £47,001 a year
- Full-time
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
2d
Associate Case Manager
Harrisons Case Management —London
- From £45 an hour
- Part-time
- Case management
- Paediatrics
- In-person
- Work from home
Quick apply
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
9d
Senior Case Manager
Gallagher Bassett —Victoria
- Data entry
- Organisational skills
- Communication skills
- Work from home
1d
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Conflict management
- Employee assistance programme
- Life insurance
Quick apply
Associate Case Manager
Active Care Group —London
- £50 - £60 an hour
- Experience working with individuals with disabilities
- Case management
- Travel
Quick apply
Legal Administration Officer
East Herts Council —Hertford
- £31,751 - £35,163 a year
- Organisational skills
- Communication skills
- Free parking
- Annual leave
1d
IFC Intelligence and Investigations Workflow and Case Management Project Manager
Barclays —London
- Mentoring
- Agile
- Budgeting
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
1d
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
9d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
8d
Healthcare Consulting Manager
DAINTTA —London
- Full-time
- Hybrid work
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
1d

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Case Manager

NEST -
London

Apply Now

Job details

Fixed term contract
£54,000 a year
2 days ago

Benefits

Company pension

Qualifications

Pension
Stakeholder liaison
Complaint handling
Analysis skills
Root cause analysis
Auto Enrolment regulations

Full job description

Role Overview

In this role, you’ll work on complex and sensitive casework that helps ensure members, employers and other customers receive fair, well-evidenced outcomes. Day to day, you’ll investigate complaints and disputes, review evidence, prepare clear recommendations, respond to external enquiries and work with colleagues across Nest and our third-party operational delivery partner to resolve issues.

You’ll also use insight from your casework to help identify recurring themes, root causes and opportunities to improve service quality. This role would suit someone who enjoys getting into the detail, can quickly understand complex information and is confident using their judgement to progress work through to a clear conclusion.

This is a 12-month fixed-term contract opportunity.

The minimum criteria for this role are:

Ideally, you’ll have a good understanding of UK pension legislation, automatic enrolment and the role of relevant regulatory bodies, along with previous complaint and dispute handling within the pensions industry.
Able to quickly understand, interpret and apply complex information, including policy, legislation, operational processes and customer journey detail.
Demonstrate strong analytical skills, using evidence, case information and management information to identify trends, risks, root causes and improvement opportunities.
Possess a strong sense of personal accountability and meticulous attention to detail with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
Able to work effectively both independently and as part of a team, showing initiative and good judgement when progressing work.
Effectively influence stakeholders and communicate clear, evidence-based recommendation to drive issues to resolution and ensure delivery of agreed actions across Nest and our third-party operational delivery partner.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Services and Solutions (SaS) directorate brings together Nest’s operational delivery, technology, data, and change capabilities to deliver resilient, member‑focused services at scale. SaS has accountability for the end‑to‑end running of Nest’s services, including oversight of customers and scheme operations delivered with strategic partners, along with the design and delivery of change that supports Nest’s long‑term strategy.

The directorate provides enterprise‑wide leadership across operational delivery, technology and data, working closely with internal teams and external partners to strengthen resilience, assurance, and continuous improvement while ensuring services remain compliant, efficient, and focused on good member outcomes.

SAPE is one of two teams within Scheme Operations and is responsible for retained critical processes and for providing assurance over the service quality, consistency and effectiveness of service delivered across key member and employer journeys. The team plays an important role in protecting good member outcomes, managing risk and identifying opportunities for service improvement through casework insight, quality review and operational oversight.

Within this structure, the Case Manager sits in the case management team and reports to a Senior Case Manager. The role supports the effective management of complex casework by helping ensure cases are investigated thoroughly, evidence is considered carefully and outcomes are fair, clear and well documented. Case Managers also contribute to wider learning and continuous improvement by identifying themes, risks and service issues from their casework.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

Apply Now

Refine Your Search

case manager jobs in loughton, ess

Case Manager

Senior Case Manager

Case Officer (Vulnerable Pupils)

Team Manager Leaving Care

Associate Occupational Therapist Case Manager

Collections Agent

Case Manager

Case Manager

Associate Case Manager

Customer Service Live Chat Agent

Senior Case Manager

Assistant General Manager

Associate Case Manager

Legal Administration Officer

IFC Intelligence and Investigations Workflow and Case Management Project Manager

Casework Admin Manager

Head of Customer Excellence (FTC)

Chief of Staff

Healthcare Consulting Manager

Change Manager (Life Sciences) x3 - Contract roles

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