Program leader Work, Jobs in Winchcombe, Gls (with Salaries)

Senior CRM Executive
The Jockey Club —Cheltenham
- Full-time
- CRM software
- Presentation skills
- Mentoring
- Annual leave
10d
Learning and Development Partner
iPipeline —Cheltenham
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Health & wellbeing programme
- Annual leave
3d
Senior Scrum Master
Leonardo UK Ltd —Gloucester
- £59,400 - £78,000 a year
- Full-time
- Hybrid work
- Agile
- Employee discount
- Flexible schedule
Anthropologie Assistant Store Manager - Cheltenham, UK
Anthropologie —Cheltenham
- Full-time
- Merchandising
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Scheduler & works planner
Practical Roof Solutions Ltd —Evesham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
4d
Head of Continuous Improvement
Safran —Gloucester
- Full-time
- Military
- Continuous improvement
FOH Team Leader
Farmhouse Inns - BRA_102 —Woolstone
- Part-time
- Customer service
- Team management
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
6d
Quoting Assistant
Greentree (Verton Ltd) —Tewkesbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
6d
Night Shift Team Leader
Dawn Foods —Evesham
- From £15.96 an hour
- Full-time
- English
- Bakery
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Store Manager
Jollyes Pets —Evesham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
Quick apply
Team Leader
Venture Hotels - BRA_304 —Birdlip
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Assistant - Part-time
Hilton —Tewkesbury
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Free parking
- Employee discount
13d
Senior Project Manager
Equans —Worcester
- Full-time
- Engineering
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
Material Planner
Ontic —Bishops Cleeve
- Full-time
- Manufacturing
- Annual leave
- Employee assistance programme
5d
Account Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Microsoft Office
- Administrative experience
OE Assembly Fitter
Safran —Gloucester
- £39,085 - £41,240 a year
- Weekend availability
- Military
- Assembly
- Continuous improvement
Continuous Improvement Lead
Eaton —Redditch
- CAD
- Continuous improvement
- Mentoring
Technical Program Coordinator - 6 month FTC
ZeroAvia —Kemble
- Temporary
- Engineering
- Project management
- Communication skills
- Employee assistance programme
Quick apply
Laboratory Process Technician, Chemistry & Environmental M-F
Safran —Gloucester
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control
4d

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program leader jobs near winchcombe, gls

Senior CRM Executive

The Jockey Club -
Cheltenham

Apply Now

Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

CRM software
Email marketing
Marketing campaign planning
Stakeholder collaboration
Digital analytics tools
Mentoring junior staff
Performance reporting in digital marketing
Customer segmentation
Presentation skills
Continuous improvement cycles oversight
Mentoring
Customer loyalty building
Relationship management
Audience segmentation
Multidisciplinary collaboration
Proofreading
Multi-channel digital marketing campaigns
Google Analytics
Communication skills
Copywriting
Analytics

Full job description

Job Advert

Job title: Senior CRM Executive

Based at: Cheltenham Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Senior CRM Executive with a genuine passion for CRM, insight and data to develop and deliver a multi-channel CRM contact strategy for Cheltenham Racecourses, with a particular focus on the Cheltenham Festival, ensuring delivery of agreed CRM revenue and engagement performance targets.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Senior CRM Executive will

Take ownership of the end-to-end Cheltenham Festival CRM contact cycle, defining and managing all messaging touchpoints including on-sale launch and customer experience, through to post-event wrap up performance reporting.
Define and manage all other Cheltenham CRM campaigns, working closely with Marketing, Digital and Partnerships teams to influence and incorporate their plans across integrated CRM channels, while forecasting their expected revenue impact.
Plan, execute and monitor multi-channel CRM campaigns across email, SMS, push notifications, in-app and direct mail to increase customer engagement, loyalty and revenues.
Manage the Cheltenham Membership CRM Lifecycle, working closely with the Marketing and Membership teams to acquire new members and retain existing members via a program of engagement and renewal campaigns.
Work with the CRM & Insights manager to define, execute and optimise customer/fanbase lifecycle journey workflows through welcome/nurture, engage/retain, monetisation/upsell, reward/win back and feedback/advocacy.
Write copy, choose imagery/artwork and brief internal design teams to create compelling content and impactful campaigns.
Demonstrate an insight and data led approach, with detailed understanding of the Group’s SCV and Fast Stats targeting platforms, with strategy and tactics informed by customer insight dashboards and previous campaign performance.
Utilise insight and segmentation modelling to build targeting groups comprising demographic, purchase, engagement, interaction, preference, and interest data. Prepare, distribute and present post campaign performance reporting, recommending actionable insights that deliver continuous improvement.
Demonstrate full understanding of CRM systems, using your expert knowledge to fully leverage the capabilities of Dot Digital and Attractions IO.
Assist with the set-up, implementation and reporting of data acquisition opportunities (online and at-venue data capture) to help grow marketable database volumes.
Define and deliver targeting lists for outbound telephone calling, CRO/Digital personalisation and paid media targeting/suppression/look-a-likes.
Continuously develop/test new campaign concepts/ideas and review working practices/processes, ensuring effectiveness and efficiency is proven ahead of adoption across the wider CRM team.
Serve as the main contact for all customer service inquiries, including group tickets, memberships, and site experience, on both race days and non-race days.
Champion CRM best practice and ensure all CRM activities comply with data protection regulations.
Mentor CRM Execs, setting high working standards to aspire to, through strong attention to detail, presenting performance to senior leaders, and adherence to CRM processes.
Execute additional large course CRM and Data tasks as required, to support shifting CRM and Marketing priorities.

About you.

Proficiency in building, deploying and testing CRM campaigns
Experience using Dotdigital or a similar ESP/ Customer Engagement Platform and using data, insight and segmentations to define targeting groups
Skilled in campaign reporting, copywriting, test and learn approaches, metrics and KPIs
Ability to balance customer centricity and commercial focus
Highly organised and process driven
Strong understanding of Marketing Automation and Customer Journey Mapping.
Meticulous attention to detail and proofing
Excellent communication skills (written & verbal)
Ability to work on multiple campaigns in parallel and flex style to suit the needs of diverse and competing stakeholders
Self-motivated, problem solving and solutions focused
Acts as a mentor to junior colleagues
Understands and has experience using GA4 (or similar analytics tools). Faststats (or similar data targeting platforms)

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 10th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

program leader jobs in winchcombe, gls

Senior CRM Executive

Learning and Development Partner

Senior Scrum Master

Anthropologie Assistant Store Manager - Cheltenham, UK

Scheduler & works planner

Head of Continuous Improvement

FOH Team Leader

Guest Experience Team Leader

Quoting Assistant

Night Shift Team Leader

Store Manager

Team Leader

Guest Service Assistant - Part-time

Senior Project Manager

Material Planner

Account Coordinator

OE Assembly Fitter

Continuous Improvement Lead

Technical Program Coordinator - 6 month FTC

Laboratory Process Technician, Chemistry & Environmental M-F

I want to receive the latest job alerts for program leader in winchcombe, gls

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