Patient access occupations Work, Jobs in Longlevens, Gls (with Salaries)

Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Data entry
- Front desk
- Training & development
8d
Administrator - Complex Leg, Tissue Viability and Lymphoedema Services
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
13d
Medical Secretary
Mann Cottage Surgery —Moreton-In-Marsh
- From £12.71 an hour
- GP surgery experience
- Data entry
- Typing
Quick apply
8d
Patient Access Officer, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Negotiation
- Annual leave
- Employee discount
10d
Patient Services Administrator
Painswick Surgery —Stroud
- £12.71 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Free parking
- Store discount
Quick apply
Referral Taker
Gloucestershire County Council —Gloucester
- £28,142 - £29,540 a year
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Dermatology Cancer Navigator, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
4d
Private Patient Co-ordinator
Spire Healthcare —Worcester
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
Podiatry Patient Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Management
- Administrative experience
- Typing
- Annual leave
12d
Full time Patient Care Team Member
Supafoot Cheltenham Ltd —Cheltenham
- £13.50 an hour
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Care Co ordinator
Voyage Care —Gloucester
- £14.34 an hour
- Management
- Customer service
- Computer literacy
- Employee discount
1d
Administration and Clerical Assistant, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Annual leave
11d
Switchboard Operator
ISS Facility Services —Worcester
- £13.01 - £19.51 an hour
- Holidays
- Hospital
- Customer service
- Administrative experience
Urology Cancer Pathway Navigator, Band 5
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £32,073 - £39,043 a year
- Full-time
- Management
- Data entry
- Organisational skills
- Annual leave
- Employee discount
8d
Patient Services Administrator
Alton Street Surgery —Ross-on-Wye
- From £12.21 an hour
- Part-time
- Medication administration
- Administrative experience
- Front desk
- Annual leave
Quick apply
11d
Medical Secretary
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Customer service
- Word processing
- Typing
6d
Clinic Administrator
Stow Surgery —Cheltenham
- £12.71 an hour
- Part-time
- Administrative experience
- Front desk
- In-person
- Free parking
Quick apply
4d
Clinical Administrator
Specsavers Worcester Hearing Centre —Worcester
- £12.91 an hour
- Weekend availability
- Administrative experience
- Organisational skills
- Computer skills
- Employee discount
Quick apply
9h
GP Receptionist
Abbey Medical Practice —Evesham
- £12.71 an hour
- Overtime
- Administrative experience
- Data entry
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
5d
Medical Receptionist
Frithwood GP Surgery —Chalford
- £12.76 an hour
- Part-time
- Front desk
- IT
- In-person
Quick apply
7d

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patient access occupations jobs near longlevens, gls

Receptionist- Outpatients & CDC, Band 2

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£25,272 a year
8 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stock ordering
Incoming mail sorting
Patient appointment coordination
Infection prevention & control
Internal department liaison
Patient service
Appointment booking and call handling
Client services
Staff training
Radiology information systems
Data entry
Front desk
Customer interaction
Training & development
Patient record updating
Patient appointment data entry
Communication skills

Full job description

To provide an efficient and friendly service to all patients and visitors attending outpatient departments
To record patient attendance accurately and timely, in accordance with departmental policy
To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
Where appropriate, make follow up appointment and any associated administration, without direct supervision
Support nursing team with organisation of return transport for patients attending appointments where appropriate.
Ensure the professional image of the department and Trust is maintained at all times
Flexible approach to working hours to meet the demands of the service.
To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:
Excellent customer service
Effective and timely resolution of queries received
To support the Trust in providing quality care to its patients.
To work cross site support the OPD Team
Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.
Ensure compliance with Health and Safety requirements in area of responsibility.
Any other duties as required, commensurate with the grade.
Call patients following up / confirming their appointments.

You will join a team working across 3 sites for the Trust. These include Cheltenham General Hospital, Gloucester Royal Hospital and the New Community Diagnostic Centre at Gloucester docks. You will be working both on the Reception desk to assist patients with booking in, queries and appointments. This is an exciting opportunity to be part of a team aiming to offer the best possible Outpatient care to patients.

Provide efficient and courteous reception to patients.
Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.
Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.
Book support service e.g. transport, interpreter for appointment
Deal with telephone callers professionally and timely.
Flexibility with hours and working area to provide cover for colleagues across site and department when requested.
Assist supervisor with on the job training for new staff
Complete all training in accordance with trust policy, this may mean off site attendance
Good working knowledge of trust Cancellation/DNA policy
Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy
Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.
Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.
Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies
Attendance at departmental meetings.
Demonstrate daily duties to new starters and less experienced staff to support their induction.
Have knowledge of the lone working policies and procedures and maintain team contact information.
Complete the daily administrative functions.
Assess and manage own workload under the supervision of the line manager.
To highlight any risks, adverse events or near misses to the line manager.
Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.
Ensure that all Trust wide standards are maintained and monitored to improve quality and total care to all who come in contact with the service.
Ensure your work area and equipment is left in a good working condition on a daily basis.

The elements that require actioning from your new admin employee when employed will be:

Assist in managing bookings- (This involves ringing patients prior to appointments and moving requests off appointments for patients who cannot attend and document any changes on the Radiology booking system).
Liaising with Radiology appointment team when necessary.
Good Communication skills

Additional Contact:
Name: Lucy Powell

Job Title: Reception Supervisor

Email: [email protected]

Phone: 0300 422 8154

Apply Now

Refine Your Search

patient access occupations jobs in longlevens, gls

Receptionist- Outpatients & CDC, Band 2

Administrator - Complex Leg, Tissue Viability and Lymphoedema Services

Medical Secretary

Patient Access Officer, Band 3

Patient Services Administrator

Referral Taker

Dermatology Cancer Navigator, Band 3

Private Patient Co-ordinator

Podiatry Patient Administrator

Full time Patient Care Team Member

Care Co ordinator

Administration and Clerical Assistant, Band 2

Switchboard Operator

Urology Cancer Pathway Navigator, Band 5

Patient Services Administrator

Medical Secretary

Clinic Administrator

Clinical Administrator

GP Receptionist

Medical Receptionist

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