Book manager Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Video Editor For Social Media Marketing Agency
B R Media LTD —Stourbridge
- £24,000 - £48,000 a year
- Full-time
- IT
- In-person
- Time management
- Free parking
Quick apply
Assistant Librarian
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
Admissions Officer
University of Wolverhampton —Wolverhampton
- £33,002 - £35,608 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
7d
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Insurance Paralegal
Bevan Brittan —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
- Office experience
- Employee assistance programme
RBC Enterprise Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Administrative experience
Interim HR Manager
Zero Corp —Sutton Coldfield
- £134 - £250 a day
- Full-time
- Administrative experience
- Analysis skills
- Supervising experience
- Free parking
- Employee discount
Quick apply
Internal Sales Support
Waterbury Bathroom Accessories Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
5d
Executive Assistant
FLTD Construction —Redditch
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
14d
Bid Manager - UK Defence
Mercury Hampton Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
Quick apply
SERENE Senior Project Administrator - School of Engineering - 107705 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
2d
Seasonal Ecological Clerk of Works
Mott MacDonald —Birmingham
- Part-time
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Employee discount
Sales and Admissions Administrator
My Brainology —Birmingham
- £80 a day
- Part-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
7d
Science Technician
Brownhills Ormiston Academy —Walsall
- £20,491.94 - £20,815.77 a year
- English
- Microsoft Office
- School
- Employee discount
Shop Manager
Carpet Style —Ashby-De-La-Zouch
- £28,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Store discount
- Employee discount
Quick apply
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Birmingham
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
Assistant Design Manager
Gallifordtry —Solihull
- Full-time
- Employee discount
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Quick apply

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book manager jobs near sutton coldfield, wmd

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

book manager jobs in sutton coldfield, wmd

Sales Support & Customer Care Specialist-12 Month FTC

Video Editor For Social Media Marketing Agency

Assistant Librarian

Admissions Officer

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Insurance Paralegal

RBC Enterprise Officer

Interim HR Manager

Internal Sales Support

Executive Assistant

Bid Manager - UK Defence

SERENE Senior Project Administrator - School of Engineering - 107705 - Grade 5

Seasonal Ecological Clerk of Works

Sales and Admissions Administrator

Science Technician

Shop Manager

Clinic Receptionist

Assistant Design Manager

Receptionist & Front of House Coordinator

Programme Advisory – Business Case & Funding Advisory (Defence Sector)

I want to receive the latest job alerts for book manager in sutton coldfield, wmd

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