Line support technician Work, Jobs in Bicester (with Salaries)

Service Administrator
Cordwallis Group —Bicester
- £29,410.94 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
4d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Operations Support Technician
HMGCC —Milton Keynes
- £29,336 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
13d
SMART Technician
Steven Eagell Limited —Kidlington
- £30,000 - £37,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
4d
Assembly Technician
Alloyed —Kidlington
- Continuous improvement
- Quality control
Operations Support Technician
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £29,336 a year
- Overtime
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
13d
Commercial Service Advisor
Service Advisor —Bicester
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Front desk
- Annual leave
- Referral programme
Quick apply
Trainee Avionics Technician
Setnix ltd —Leighton Buzzard
- £26,500 - £29,000 a year
- Overtime
- Microsoft Word
- Computer literacy
- Maintenance
- Free parking
- Annual leave
Quick apply
Scientific Technician
Wild Bioscience —Abingdon
- Full-time
- Writing skills
- Research
- Databases
Quick apply
4d
Facilities Officer
Alloyed —Kidlington
- Flexible schedule
Laboratory Technician
Avantor —Oxford
- Full-time
Manufacturing Technician
Enersys —Abingdon
- Analysis skills
- Training & development
- Manufacturing
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
Quality Control Technician
Sensient Technologies Corporation —Milton Keynes
- Bachelor's degree
- Quality control
- Data entry
10d
Service Technician Apprenticeship
Calex UK —Banbury
- Full-time
- Computer literacy
- Travel
- Computer skills
Technician
Flyttr —Abingdon
- £27,417 a year
- Weekend availability
- Laboratory experience
- Communication skills
Quick apply
10d
Electronics Technician
Haas F1 Team —Banbury
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
Quick apply
9d
ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
10d
Quality Assurance Technician
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £28,392 - £31,157 a year
- Full-time
- Continuous improvement
- Quality control
- Annual leave
10d

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Service Administrator

Cordwallis Group -
Bicester

Quick apply

Job details

Full-time
£29,410.94 a year
4 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Filing
Microsoft Office Suite
Email software
Customer support
Customer interaction

Full job description

Job Advert

Cordwallis Bicester are seeking a professional candidate who has exemplary customer service skills to join the team.

This role is responsible for:

Acting as the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Supporting Service and Parts Advisors with answering calls, dealing with walk in customers and general administration duties.

Maintain the customer waiting and reception areas to ensure a 5* customer experience is delivered.

Working Hours

Hours of work:

44.5 hours per week across 3 alternating shifts Monday to Friday:

7.00am to 4.00pm
8.00am to 5.00pm
9.00am to 6.00pm

All with 30 minute unpaid break each day

Plus 1 in 3 Saturday mornings, 8.00am to midday*

Saturday hours are averaged over the year and paid monthly, you will receive payment for 44.5 hours per week

Salary

£29,410.94 per annum

Career Progression

If you are also looking to further your career, look no further - we are particularly interested in candidates who would like to get to the next level and become an Accredited Service Advisor (following the VW or MAN Truck training accreditation pathway).

You must be able to think on your feet reacting quickly to challenges that come your way, able to communicate effectively with your co-workers, you'll be happy working within a team and independently.

Proficient in all Microsoft applications (email, excel, word etc) and comfortable with learning new software such as Kerridge.

A "can do attitude" and happy disposition is a must, working in this family owned and run business.

If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.

Responsibilities:

Welcome Customers to the Branch.
Maintain customer waiting area.
Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Complete jobcard preparation for all workshop jobs, including pre calls and post calls.
Updating customers as directed by Senior Service Advisor.
Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
Inform customer of outstanding campaigns and arrange for work to be completed
Scanning Jobcards over to Admin Team for processing.
Completing retail and cash invoicing
Build rapport with all staff and customers
Assist in any area of Cordwallis Service Core Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning.
Work in Progress (WIP) control for the branch.
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

More about what Cordwallis Group can offer you:

Multi manufacturer training programmes available – we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay – Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Onsite Parking
EV Salary Sacrifice Scheme
Working for a friendly family business!

Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a statutory pension scheme, complementary life insurance, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that’s your ambition.

Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development).

If this sounds like you, and you’re looking for a new challenge, please apply now!

We look forward to hearing from you.

NB: We are currently only accepting applications from applicants based in the UK with the correct work permits.

Quick apply

Refine Your Search

line support technician jobs in bicester

Service Administrator

2nd Line Support Technician

Operations Support Technician

SMART Technician

IT Support Apprentice

Assembly Technician

Operations Support Technician

Commercial Service Advisor

Trainee Avionics Technician

Scientific Technician

Facilities Officer

Laboratory Technician

Manufacturing Technician

Administrative Assistant (IT)

Quality Control Technician

Service Technician Apprenticeship

Technician

Electronics Technician

ICT Technician Apprentice

Quality Assurance Technician

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