Customer experience manager Work, Jobs in Aberdeen, Sct (with Salaries)

Customer Delivery Manager
Johnson Controls —Aberdeen
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Business Development Manager
Grampian Housing Association Ltd —Aberdeen
- £53,082 - £54,187 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Lead Receptionist
Bupa Dental Care —Aberdeen
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
2d
Operations Manager
Gorrod, Davie, Kemp, Walker & Company Ltd. —Aberdeen
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
Customer Service Manager
Aberdeen Sports Village —Aberdeen
- £29,103.93 a year
- Full-time
- Sales
- Business
- Leadership
- Free parking
- Sick pay
Quick apply
6d
Branch Manager
LKQ Corporation —Aberdeen
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Retail Sales Advisor - Aberdeen
Oak Furnitureland —Aberdeen
- £40,399 - £43,621 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Assistant General Manager
David Lloyd Clubs —Aberdeen
- Customer service
- Employee discount
4d
Regulation Manager
SSE —Aberdeen
- £59,800 - £89,800 a year
- Hybrid work
- Leadership
- Communication skills
- Employee discount
- Gym membership
2h
Charity Reuse Operations Manager
Mamacita Foundation —Aberdeen
- £25,420 - £43,000 a year
- Full-time
- Bilingual
- Management
- Sales
Quick apply
10d
Operations Administrator
First Response Group —Aberdeen
- £14 an hour
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Commercial Manager
THE BGA DISH LTD —Cults
- £45,000 - £58,500 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Free parking
Quick apply
9h
Student Inclusion and Wellbeing Manager
RGU —Aberdeen
- £47,389 - £56,535 a year
- Weekend availability
- Administrative experience
- University
- No degree
- Annual leave
- Work from home
12d
Assistant Manager
The Rank Group —Aberdeen
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Key Holder Part Time Fixed Term Contract (4 hours per week) - Typo Aberdeen
Cotton On —Aberdeen
- Part-time
- Customer service
- Leadership
- Retail sales
- Employee assistance programme
- Employee discount
Quick apply
Lead Project Planner
Baker Hughes —Aberdeen
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
- Flexible schedule
- Life insurance
Knowledge Information Manager
Public Sector Resourcing —Aberdeen
- £64,000 - £69,000 a year
- Full-time
- Maintenance
- SharePoint
- Leadership
- Annual leave
Operations Administrator
SUEZ —Aberdeen
- £27,126.40 a year
- Full-time
- Administrative experience
- IT
11d
Capacity and Capability Coordinator
Public Sector Resourcing —Aberdeen
- Full-time
- Analysis skills
- Continuous improvement
- Annual leave
Regional Operations Manager
OCS Group —Aberdeen
- Weekend availability
- Team management
- Leadership
- Communication skills

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Customer Delivery Manager

Johnson Controls -
Aberdeen

Apply Now

Job details

Benefits

Company pension
Employee assistance programme
Referral programme

Qualifications

Management
Customer service
Business coaching
Leadership

Full job description

Job Description

Customer Delivery Manager

Role Purpose

The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.

Key Measures of Success & Accountabilities

Responsible for the customer service delivery across a geographic region against agreed KPI’s.

Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.

Leading, engaging and motivating your direct team to optimise performance of individuals and teams.

Identifying, building, and maintaining positive internal and external stakeholder relationships.

Key Enablers (knowledge, skills and experience):

Experience of successfully leading and delivering excellent customer service in a field-based environment.
Demonstrable people management, leadership, coaching and engagement skills.
Ability to flex and deliver in a fast-paced environment.
A solution focussed approach to complex operational problems.
Experience in effectively managing a range of complex tasks and priorities, simultaneously.
Proven track record in excellent facilitation, communication and engagement at multiple levels.
Ability to engage, challenge and influence stakeholders.
Is commercially astute.

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

Competitive basic salary
Annual Company Bonus Scheme
Pension – we match up to 7%
25 days holiday plus bank holidays
Company Vehicle and ongoing training provided
Industry leading Health & Safety and an employee assistance program
Career progression opportunities
Our team average 20+ years length of service
The opportunity to become a valued member of our Winning Team
Staff referral scheme up to £2,000.00
Rewards & recognition programmes

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

Apply Now

Refine Your Search

customer experience manager jobs in aberdeen, sct

Customer Delivery Manager

Business Development Manager

Lead Receptionist

Operations Manager

Customer Service Manager

Branch Manager

Retail Sales Advisor - Aberdeen

Assistant General Manager

Regulation Manager

Charity Reuse Operations Manager

Operations Administrator

Commercial Manager

Student Inclusion and Wellbeing Manager

Assistant Manager

Key Holder Part Time Fixed Term Contract (4 hours per week) - Typo Aberdeen

Lead Project Planner

Knowledge Information Manager

Operations Administrator

Capacity and Capability Coordinator

Regional Operations Manager

I want to receive the latest job alerts for customer experience manager in aberdeen, sct

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