It service Work, Jobs in Blackpool, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
11d
ICT Support Engineer
East Lancashire Hospitals NHS Trust —Blackpool
- £32,073 - £39,043 a year
- Full-time
- IT
2d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
Accountant
Brown & Co Accountants —Thornton Cleveleys
- £44,000 - £52,000 a year
- Full-time
- Accounting
- In-person
- Leadership
- Referral programme
- Sick pay
Quick apply
14d
Home Care Assistant
Westmorland Homecare —Thornton Cleveleys
- £17.25 an hour
- Full-time
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Team Member
Pizza Hut —Blackpool
- £12.71 an hour
- Full-time
- Customer service
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
Client Due Diligence Analyst
RGH‑Global Limited —Blackpool
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Performance Analyst
Optimum RX Lens Specialists —Morecambe
- £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Tour Coordinator
OME for NST Travel Group —Blackpool
- Up to £26,694 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
QA Officer
Tangerine Group —Lytham
- Up to £30,000 a year
- Full-time
- Analysis skills
- Quality control
- IT
13d
Royal Mail Delivery Driver - Blackpool Delivery Office
Angard Staffing —Blackpool
- £13.69 - £16.44 an hour
- Temporary
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Electrician (North West)
Octopus Energy Group —Blackpool
- £38,500 a year
- Overtime
- Customer service
- IT
Quick apply
Telesales Executive
Switch365 —Blackpool
- £23,300 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Junior Project Manager
MCS Group —Burscough
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
7d
Sales Support Administrator
National Federation of Self Employed & Small Businesses —Blackpool
- £28,366 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
7d
Recovery Coordinator
Change Grow Live —Blackpool
- £28,557.79 - £32,802.41 a year
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Pharmacy Ward Based Support Worker
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- Weekend availability
11d

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service jobs in blackpool, lan

Senior Helpdesk Analyst

ICT Support Engineer

IT Support Engineer (1st Line)

IT Support Technician

Accountant

Home Care Assistant

Team Member

Client Due Diligence Analyst

Business Performance Analyst

Tour Coordinator

QA Officer

Royal Mail Delivery Driver - Blackpool Delivery Office

IT Service Desk Analyst

Electrician (North West)

Telesales Executive

Junior Project Manager

IT Support Analyst

Sales Support Administrator

Recovery Coordinator

Pharmacy Ward Based Support Worker

I want to receive the latest job alerts for it service in blackpool, lan

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