Client success manager Work, Jobs in Alton, Ham (with Salaries)

Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Account Manager
CITY ELECTRICAL FACTORS LTD —Guildford
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
- Employee discount
Quick apply
11d
Venue Account Manager - Exhibitions
ADS Group Ltd —Farnborough
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
14d
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
AVI-SPL —Farnborough
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
- Referral programme
Operational Account Manager SME
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- English
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Insight Manager
Circana UK —Bracknell
- Hybrid work
- Microsoft Outlook
- Sales
- Organisational skills
Quick apply
13d
Account Manager
FluidOne —Camberley
- Computer networking
- Contracts
- Communication skills
- Employee assistance programme
13d
Key Account Manager
Loma Systems —Farnborough
- Full-time
- Sales
- Travel
- Communication skills
Internal Sales Representative - Enterprise & Public Sector
Lenovo —Farnborough
- Full-time
- Hybrid work
- Sales
- Communication skills
- Free parking
- Employee discount
Account Manager
BCN Group —Reading
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Sales
- Driving
- Computer networking
- Employee assistance programme
Senior Sales Executive BFSI UKI
Stibo Systems —Reading
- Full-time
- Hybrid work
- Sales
- Salesforce
- AI
Business Development Manager - West Sussex
Quadient —Guildford
- £0 a year
- Full-time
- Hybrid work
- In-person
- Employee assistance programme
- Referral programme
Quick apply
14d
Regional Account Manager
GardX —Reading
- Up to £38,000 a year
- CRM software
- Sales
- Business development
Quick apply
4d
Account Manager (Covering Midlands region)
Microchip Technology —Wokingham
- Full-time
- Remote
- Engineering
- Bachelor's degree
- Travel
Sales Executive - Corporate
Softcat —Whiteley
- £26,250 a year
- Full-time
- Communication skills
- School
- Flexible schedule

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Client Relationship Manager

Matrix -
Basingstoke

Quick apply

Job details

Full-time
£35,000 - £55,000 a year
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay

Qualifications

Microsoft Excel
Salesforce
Analysis skills
B2B sales
Leadership
Communication skills
Negotiation

Full job description

Salary: The salary for this role is £35,000-£55,000. We pay within this range based on the skills, experience and qualifications you bring relative to the role's requirements.

Closing date - 17th July 2026
Hybrid – Basingstoke or Milton Keynes Office and attending Client Meetings

Our passion and purpose at Matrix Security Watchdog (MSW) is to ‘Connect people to work’. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, managing the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.

MSW is the UK’s longest established and most respected provider of global pre-employment screening. Through a combination of our leading-edge proprietary platforms and services, we help our customers across global blue chips and SMEs to make informed hiring and engagement decisions.

The Client Relationship Manager role is a key part of MSW’s front office function. In this role you will work with the Client Services Director and cross-functional teams from across MSW and Matrix Group, front, middle and back-office functions to take responsibility for partnering with a pre-defined group of customer accounts focussing on driving positive and lasting relationships with influential customer stakeholders, built on trust and respect for your subject matter expertise. You will be responsible for designing and implementing strategic account plans, overseeing the delivery of services in line with revenue and profit margin forecasts, leading on the extension and renewals process, and be accountable for identifying and leading opportunities to expand wallet share and new revenue growth opportunities through the upsell of services.

Duties and Responsibilities
Client Relationship Excellence

· Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.

· Accountable for all clients meeting delivering contractual commitments.

· Proactively identify and address client needs.

· Organise, facilitate and deliver Monthly Reviews, Quarterly Business Reviews and Annual Business Reviews, on-site meetings, and regular communication to maintain strong client engagement.

· Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimisation

· Manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.

· Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.

· Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.

· Optimise contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

· Leverage data analytics to provide clients with actionable insights and value-added recommendations.

· Prepare and present comprehensive account plans and forecasts.

· Influence client decision-making through clear, compelling storytelling backed by data.

· Working closely with the Growth and Product teams, ensure all additional client services beyond contractual scope are appropriately valued and charged.

· Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.

· Accountable for client onboarding

Required knowledge, skills, education and experience

· Background Screening Industry Experience – Demonstrable experience of working in the background screening industry.

· Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.

· Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.

· Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.

· Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management.

· Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.

Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.

Pay: £35,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
Private dental insurance
Sabbatical
Sick pay
Work from home

Experience:

Background Screening Industry: 3 years (required)
Customer Relationships : 3 years (required)
Negotiation: 3 years (required)

Work Location: Hybrid remote in Basingstoke RG21 4EB

Quick apply

Refine Your Search

client success manager jobs in alton, ham

Client Relationship Manager

Customer Success Manager

Customer Success Manager

Account Manager

Venue Account Manager - Exhibitions

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Account Manager

Operational Account Manager SME

Insight Manager

Account Manager

Key Account Manager

Internal Sales Representative - Enterprise & Public Sector

Account Manager

SMB New Business Director / Sales Hunter

Senior Sales Executive BFSI UKI

Business Development Manager - West Sussex

Regional Account Manager

Account Manager (Covering Midlands region)

Sales Executive - Corporate

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