Job Ref: PRO1194
Branch: Mercure Haydock
Location: Mercure Haydock, Saint Helens
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 22/07/2026
Closing date: 22/08/2026
At Mercure Hotels, we know that every memorable guest stay starts with an exceptional housekeeping team. Cleanliness, presentation and attention to detail are at the heart of everything we do, and we're looking for an experienced and inspiring Head of Housekeeping to lead our department. This is a fantastic opportunity for a passionate hospitality professional who thrives on leading people, driving high standards and delivering operational excellence. You'll play a key role in ensuring every guest room and public area reflects the quality, comfort and service our guests expect from Mercure Hotels.
If you are an experienced Housekeeping Manager looking to take the next step in your career, or an established Head of Housekeeping seeking a new challenge, we'd love to hear from you.
As Head of Housekeeping, you will be responsible for the overall leadership and management of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation and guest satisfaction across bedrooms, public areas, conference facilities and back-of-house areas. Working closely with the General Manager and Heads of Department, you will drive operational excellence, develop high-performing teams and ensure the department operates efficiently while achieving labour, productivity and quality targets. This is a hands-on leadership role where you'll inspire your team, improve performance and create an environment where colleagues can succeed.
- Lead and manage the day-to-day operation of the Housekeeping Department.
- Ensure all guest bedrooms, public areas and back-of-house spaces meet Mercure brand standards.
- Deliver consistently high levels of cleanliness, presentation and guest satisfaction.
- Conduct regular room inspections and quality audits.
- Ensure VIP rooms and priority arrivals are prepared to the highest standard.
- Support the successful delivery of weddings, conferences and events.
- Recruit, onboard, train and develop housekeeping colleagues.
- Coach, mentor and support Supervisors and Team Leaders.
- Conduct probation reviews, one-to-one meetings and performance reviews.
- Build a positive, inclusive and engaged team culture.
- Manage employee performance fairly and consistently.
- Support succession planning and career development.
- Prepare departmental rotas based on occupancy and business demand.
- Manage labour costs while maintaining excellent service levels.
- Monitor productivity and room turnaround times.
- Work closely with Reception to prioritise arrivals and departures.
- Collaborate with Maintenance to ensure rooms are returned to service quickly.
- Ensure compliance with Health Safety legislation.
- Maintain COSHH compliance and safe working practices.
- Conduct departmental risk assessments.
- Ensure housekeeping equipment is maintained and used safely.
- Support hotel compliance audits and brand inspections.
- Ensure linen, chemicals and supplies are managed safely.
- Resolve guest concerns professionally and promptly.
- Drive continuous improvements in guest satisfaction scores.
- Promote a culture of attention to detail and exceptional hospitality.
- Support guest recovery and service excellence initiatives.
Essential Skills Experience
- Previous experience as a Head of Housekeeping, Housekeeping Manager or Senior Housekeeping Leader.
- Experience within a hotel environment.
- Proven ability to lead, motivate and develop large housekeeping teams.
- Strong knowledge of housekeeping operations and quality standards.
- Excellent communication and people management skills.
- Experience managing departmental budgets and labour costs.
- Strong organisational and planning skills.
- Experience using hotel property management systems.
- Good knowledge of Health Safety, COSHH and risk assessments.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Right to work in the UK.
At Mercure Hotels, we invest in our people because we know they are the key to delivering outstanding guest experiences.
As part of our team, you'll receive:
- Competitive salary
- Performance-related bonus (where applicable)
- Complimentary meals whilst on duty
- Discounted hotel stays for you, your family and friends
- Career progression opportunities across Providence Hotels
- Ongoing leadership development and management training
- Employee Assistance Programme (confidential wellbeing support)
- Company pension scheme
- 28 days' annual leave (including bank holidays)
- Employee referral bonus scheme
- Recognition and reward programmes
- Uniform provided
- Employee discounts across participating hotels
- Free on-site parking (where available)
- A supportive, collaborative and inclusive working environment
If you're passionate about hospitality, enjoy leading high-performing teams and are committed to delivering exceptional cleanliness and guest satisfaction, we'd love to hear from you. Apply today with your CV and become part of the team at Mercure Hotels.
At Mercure Haydock Hotel, we believe exceptional hospitality starts with exceptional people—and that begins with creating a workplace where you can thrive.
From weddings and celebrations to conferences, business events and weekend getaways, no two days are ever the same. Our team takes pride in creating memorable experiences for every guest, and we're just as passionate about creating a workplace where our people feel supported, valued and inspired to succeed.
Whether you're launching your hospitality career or taking the next step, you'll join a welcoming team where your ideas matter, your development is supported and your contribution is recognised. As part of a growing hospitality group, you'll have the opportunity to learn new skills, take on new challenges and build a long-term career.
Our hotel is home to 137 bedrooms, Beechers Restaurant, a lively lounge bar, extensive conference and banqueting facilities, a leisure club with swimming pool and gym, and a busy calendar of weddings, celebrations and corporate events. It all adds up to a fast-paced and rewarding environment where no two shifts are ever the same.
If you're someone who enjoys making people feel welcome, loves working as part of a team and wants to grow in an environment where your potential is recognised, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
