Retentions advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Employee Relations Advisor
Select Lifestyles Ltd —Sandwell
- £38,000 - £40,000 a year
- Full-time
- Management
- Continuous improvement
- Travel
- Free parking
- Store discount
Quick apply
Trainee Mortgage Advisor
PRIMIS Mortgage Network —Birmingham
- £50,000 a year
- Part-time
- Remote
Student Coach
Online Education Services —Birmingham
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Annual leave
Quick apply
Mortgage Advisor
The Finance Family —Cannock
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Basic maths
- Financial services
Quick apply
8d
Attendance Advisor (18 Months fixed term)
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- University
- Continuous improvement
- Communication skills
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
HR Advisor
DHL Supply Chain —Stafford
- Remote
- Up to 50% travel
- Travel
- Human resources
Account Manager (Automotive Retail Software/SaaS)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Data Protection Advisor
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Travel
- Communication skills
9d
Key Account Manager
Cromwell —Tipton
- Business development
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Transaction Manager
Government Property Agency —Birmingham
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Communication skills
3d
Head of Business Performance
Irwin Mitchell —Birmingham
- Leadership
- Communication skills
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
1d
Account Manager, Private Client Solutions
Gallagher —Birmingham
- £67,500 - £117,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- In-person
- Communication skills
- Employee stock purchase plan
- Annual leave
Senior Information Manager
AECOM —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Homeowner Account Manager
The Travel Chapter —Worcester
- £27,000 a year
- Monday to Friday
- Data analysis skills
- Analysis skills
- Travel
Quick apply
12d
Director of Treasury - UK Client Treasury
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick apply
11d

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Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Vehicle service booking
Outbound sales
Client engagement
Computer literacy
Appointment booking and call handling
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Computer skills
Customer support
Customer interaction
Communication skills
Business lead generation
Sales appointment setting
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

retentions advisor jobs in birmingham, wmd

Customer Retentions Specialist

Employee Relations Advisor

Trainee Mortgage Advisor

Student Coach

Mortgage Advisor

Attendance Advisor (18 Months fixed term)

Customer Success Manager (UK)

HR Advisor

Account Manager (Automotive Retail Software/SaaS)

Data Protection Advisor

Key Account Manager

Transaction Manager

Head of Business Performance

Senior Reward Manager - Executive Compensation & Equity Incentives

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Brand Technology Manager

Account Manager, Private Client Solutions

Senior Information Manager

Homeowner Account Manager

Director of Treasury - UK Client Treasury

I want to receive the latest job alerts for retentions advisor in birmingham, wmd

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