Client services coordinator Work, Jobs in Bures Saint Mary, Ess (with Salaries)

Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
4d
SHE Coordinator
M Group —Colchester
- £25,000 - £35,000 a year
- Annual leave
- Employee assistance programme
12d
Customer Liaison Officer/ Project Coordinator.
Houghton Group —West Hanningfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Sick pay
Quick apply
1d
Project Coordinator
Advanced Utility Networks —Braintree
- Full-time
- Maths
- Data entry
- Organisational skills
11d
Maintenance Service Coordinator
Drake Electrical Contractors Ltd —Writtle
- £26,000 - £33,000 a year
- Full-time
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
8d
Bid Writer
Sureserve —Stowmarket
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
Quick apply
Events Coordinator
Medicare EMS —Chelmsford
- £25,420 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
Quick apply
Care Coordinator
Caremark - Home Care in Great Dunmow and surrounding areas —Great Dunmow
- From £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Sick pay
Field Technical Coordinator
M Group —Bury St. Edmunds
- Continuous improvement
- Construction experience
- Communication skills
- Free parking
- Employee assistance programme
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Bid Writer
Aaron Services —Stowmarket
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
14d
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
6d
Care Assistant
Stivic Care Services Ltd —Braintree
- £12.71 - £13.94 an hour
- Part-time
- Medication administration
- Travel
- Organisational skills
- Paid training
- Health & wellbeing programme
Quick apply
13d
Senior Care Assistant (Full Time)
My Homecare Chelmsford —Chelmsford
- £15 - £16 an hour
- Part-time
- Medication administration
- Mentoring
- Organisational skills
- Annual leave
Quick apply
6d
Senior Finance Business Partner
OCS Group —Ipswich
- Monday to Friday
- Accounting
- Communication skills
- Negotiation
Quick apply
Driver LGV Class 2
Stericycle —Ipswich
- Day shift
- Customer service
- Life insurance
- Referral programme
13d
Project & Administrative Support Coordinator
Provide CIC —Colchester
- £25,660.38 a year
- Part-time
- Nursing home
4d
Customs Clearance Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Training and Helpdesk Coordinator
Praxis42 —Ipswich
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Field Health & Safety Coordinator
M Group —Bury St. Edmunds
- Continuous improvement
- Construction experience
- Communication skills
- Free parking
- Employee assistance programme

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client services coordinator jobs near bures saint mary, ess

Operations Coordinator

Project Solver Ltd -
Great Dunmow

Quick apply

Job details

Full-time
£26,000 - £35,000 a year
4 days ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Sales support
Microsoft Excel
Resource allocation planning
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Continuous improvement
Organisational skills
Customer support
Customer interaction
Communication skills
Project progress tracking
Time management
Rota coordination

Full job description

Role Overview

We are seeking a highly organised and proactive Operations Coordinator to join our growing Electrical Compliance team. This is a pivotal role responsible for planning, scheduling and coordinating our engineers to ensure works are delivered efficiently, safely and to the highest standard.

Working closely with our Sales, Operations and Engineering teams, you will coordinate engineer schedules, manage job documentation, monitor project progress and ensure all required paperwork is completed and returned promptly. Your organisation and attention to detail will directly contribute to delivering an excellent customer experience while supporting business growth.

Key Responsibilities

Planning & Scheduling

Schedule electrical engineers across multiple client sites throughout the UK.
Plan engineer workloads to maximise productivity and minimise travel time.
Allocate engineers based on qualifications, competencies, location and availability.
Coordinate appointments with clients and communicate scheduled works.
Manage changes to engineer schedules due to emergencies, customer requests or unforeseen circumstances.
Monitor engineer utilisation and identify opportunities to improve efficiency.
Ensure all jobs are completed within agreed service level agreements (SLAs).

Job Preparation

Prepare and issue all job packs before engineers attend site.
Ensure engineers receive all relevant documentation including:
Site information
Scope of works
Risk assessments
Method statements
Client-specific requirements
Drawings and plans (where applicable)
Equipment requirements
Liaise with clients where additional site information is required.
Ensure all compliance documentation is available prior to attendance.

Engineer Support

Act as the primary point of contact for engineers throughout the working day.
Provide operational support and resolve scheduling issues.
Assist with access arrangements, permits and customer queries.
Maintain regular communication with engineers regarding job progress.

Documentation & Compliance

Ensure completed paperwork is received from engineers promptly following each visit.
Review documentation for completeness and accuracy.
Chase outstanding reports, certificates and site documentation where necessary.
Ensure documentation is uploaded and stored within company systems.
Maintain accurate records of completed works.

Sales & Commercial Support

Work closely with the Sales team to ensure smooth delivery of awarded projects.
Provide completed reports and documentation to the Sales team promptly.
Highlight any observations, defects or additional works identified by engineers.
Ensure opportunities for remedial works, upgrades or additional compliance services are passed to the Sales team for quotation.
Support project handovers between Sales and Operations.

Client Communication

Maintain excellent relationships with clients.
Confirm appointments and manage customer expectations.
Provide updates regarding engineer attendance and project progress.
Respond professionally to client enquiries regarding scheduled works.

Administration

Update company CRM and scheduling systems.
Maintain accurate engineer calendars.
Produce operational reports when required.
Assist with resource planning and forecasting.
Support continuous improvement of operational processes.

Skills & Experience Essential

Previous experience in an Operations Coordinator, Service Coordinator, Resource Planner or Scheduling role.
Excellent organisational and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication skills with customers, engineers and internal teams.
High attention to detail.
Confident using Microsoft Office, particularly Outlook and Excel.
Experience using scheduling, CRM or job management software.
Ability to work under pressure while maintaining accuracy.

Desirable

Experience within Electrical Compliance, Electrical Contracting, Facilities Management or Engineering.
Knowledge of electrical testing, inspection or compliance services.
Understanding of RAMS, permits and compliance documentation.
Experience coordinating field-based engineers.

Personal Attributes

Highly organised and methodical.
Proactive problem solver.
Calm under pressure.
Excellent communicator.
Strong customer service focus.
Team player.
Positive attitude with a willingness to learn.
Able to make decisions and prioritise workloads effectively.

Key Performance Indicators (KPIs)

Engineer utilisation.
On-time attendance to client appointments.
Schedule efficiency.
Completion of jobs within agreed timescales.
Percentage of completed paperwork returned within required timescales.
Accuracy of job documentation.
Customer satisfaction.
Number of additional sales opportunities identified from engineer reports.
Reduction in cancelled or missed appointments.

What You'll Bring

You'll be the operational link between our Sales team, Engineers and Customers, ensuring every project runs smoothly from the moment work is won through to completion. By keeping engineers organised, documentation accurate and communication flowing, you'll help us deliver exceptional service while creating opportunities for future business growth.

This role is ideal for someone who enjoys planning, coordinating people, solving problems and keeping operations running efficiently within a growing electrical compliance business.

Pay: £26,000.00-£35,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Do you have any experience in Electrical industry
Do you live within 45 minutes of Great Dunmow
Do you have your own transportation to get to work

Experience:

Operational Co-Ordinator: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

client services coordinator jobs in bures saint mary, ess

Operations Coordinator

SHE Coordinator

Customer Liaison Officer/ Project Coordinator.

Project Coordinator

Maintenance Service Coordinator

Bid Writer

Events Coordinator

Care Coordinator

Field Technical Coordinator

Ocean Freight Import Coordinator

Bid Writer

Customer and Operational Services Coordinator

Care Assistant

Senior Care Assistant (Full Time)

Senior Finance Business Partner

Driver LGV Class 2

Project & Administrative Support Coordinator

Customs Clearance Coordinator

Training and Helpdesk Coordinator

Field Health & Safety Coordinator

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