Intake assistant Work, Jobs in London, Eng (with Salaries)

Leads Calls Assistant For Law Firm
Portway Solicitors —Canary Wharf
- From £27,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
Quick apply
14d
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
7d
Care Assistant
London Borough of Barking and Dagenham —London
- No experience needed
- Communication skills
9d
Assistant Merchandiser - External Brands
Kurt Geiger —London
- Full-time
- Merchandising
- Employee discount
Quick apply
Junior Merchandiser
New Look —London
- Full-time
- Merchandising
- Communication skills
- Employee discount
1d
Assistant Merchandiser
RIXO —London
- Hybrid work
- Merchandising
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Merchandising Admin Assistant
ME+EM —London
- Full-time
- Merchandising
- Analysis skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
11d
Healthcare Assistant – Outpatients (Bank)
Circle Health Group —Northwood
- Up to £13.50 an hour
- Part-time
- Hospital
- Computer literacy
- Patient care
- Annual leave
10h
Anthropologie Assistant Merchandiser
Anthropologie —London
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Employee discount
- Gym membership
Sales Associate (Key Holder)
TUMI —London
- Part-time
- Sales
- Customer service
- Computer literacy
Assistant Merchandiser
Disturbia —London
- £30,000 - £32,500 a year
- Full-time
- Hybrid work
- Merchandising
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Quick apply
Urban Outfitters Assistant Merchandiser
Urban Outfitters —London
- Full-time
- Merchandising
- Team management
- In-person
- Employee discount
- Gym membership
13d
Patient Liaison - Medical Receptionist
Prenuvo —London
- Weekend availability
- Hospitality
- Organisational skills
- Front desk
Quick apply
8d
Care Assistant
Realcare Health Services —Ilford
- £13 - £15 an hour
- Part-time
- Medication administration
- Driving
- Cleaning
- Paid training
- Annual leave
Quick apply
9d
Senior Administrative Assistant
T. Rowe Price —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Mental Health Support Worker - Bank
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £16.41 - £27.73 an hour
- Part-time
- Patient care
- Communication skills
Assistant Merchandiser
River Island —London
- Full-time
- Hybrid work
- Computer literacy
- Merchandising
- Presentation skills
- Annual leave
- Employee discount
Quick apply
7d
Merchandising Admin Assistant
Mountain Warehouse —London
- Full-time
- Hybrid work
- Merchandising
- Analysis skills
- Analytics
- Employee discount
Quick apply
3d
Assistant Merchandiser
New Look —London
- Full-time
- Merchandising
- Analysis skills
- Analytics
- Employee discount
Duty Manager - Old Kent Road
Smyths Toys —London
- From £32,000 a year
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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Leads Calls Assistant For Law Firm

Portway Solicitors
Canary Wharf

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
14 days ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
UK GDPR
Case record updates
Business development
Appointment booking and call handling
Organisational skills
Management reporting
Communication skills
Business lead generation
Sales appointment setting
Time management

Full job description

About Portway Solicitors

Portway Solicitors is a client-focused law firm committed to delivering high-quality legal services with professionalism, integrity and care. We pride ourselves on providing exceptional client experiences from the very first point of contact.

Role Overview

The Leads Sales Assistant is responsible for managing incoming enquiries, qualifying potential clients and supporting the firm's business development activities. This role is vital in ensuring prospective clients receive an excellent first impression of the firm while helping convert enquiries into instructed matters.

The successful candidate will possess excellent communication skills, strong organisational abilities and a client-focused approach. They will work closely with the legal and management teams to maximise client conversion and maintain an efficient lead management process.

Key Responsibilities

Respond promptly to all telephone, email, website and referral enquiries.
Qualify prospective clients by gathering relevant information regarding their legal matter.
Assess enquiries against the firm's service offerings and direct them to the appropriate department.
Maintain accurate and up-to-date records within the firm's case management or CRM system with experience in GoHighLevel.
Follow up with prospective clients to maximise conversion opportunities.
Monitor outstanding enquiries and ensure timely communication.

Sales & Client Conversion

Build rapport with prospective clients and explain the firm's services professionally.
Provide clear information regarding consultation procedures, legal processes and fee structures where appropriate.
Support the achievement of monthly lead conversion and business development targets.
Identify opportunities to cross-refer clients to other legal services offered by the firm.
Schedule appointments for solicitors and legal advisors.

Administration

Prepare reports on enquiry volumes, conversions and client trends.
Ensure all documentation complies with firm policies and regulatory requirements.
Maintain confidentiality and comply with data protection legislation.
Assist with marketing campaigns and client engagement initiatives when required.

Client Service

Deliver exceptional client service at every stage of the client journey.
Handle sensitive conversations with empathy, professionalism, and discretion.
Resolve client queries efficiently or escalate where necessary.

Skills & Experience Essential

Previous experience in sales, client service, lead generation, or client intake.
Excellent verbal and written communication skills.
Strong telephone manner and interpersonal skills.
Ability to build trust and confidence with prospective clients.
Excellent organisational and time management skills.
Proficient in Microsoft Office and CRM or case management systems - Clio and GoHighLevel.
Ability to work in a fast-paced environment while maintaining attention to detail.

Desirable

Experience within a law firm or other professional services environment.
Knowledge of legal services and client onboarding processes.
Experience working with lead management software.
Understanding of GDPR and client confidentiality requirements.

Personal Attributes

Professional and approachable.
Confident communicator.
Results-driven with a proactive attitude.
Strong problem-solving skills.
Positive team player.
Resilient under pressure.
Highly organised and dependable.

Key Performance Indicators (KPIs)

Number of enquiries handled.
Leads response times.
Lead-to-client conversion rate.
Appointment booking rate.
Client satisfaction and feedback.
Accuracy of CRM and case management records.
Achievement of monthly sales and conversion targets.

What We Offer

Competitive salary.
Performance-related bonus opportunities.
Ongoing training and career development.
Supportive and collaborative working environment.
Opportunities for progression within the firm.
Holiday entitlement and additional employee benefits.

Equal Opportunities

Portway Solicitors is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive workplace where everyone is treated with dignity and respect.

This paid position offers an exciting chance to develop your skills while making a tangible difference in our clients’ lives.

Pay: From £27,000.00 per year

Experience:

Leads Sales Conversion: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

intake assistant jobs in london, eng

Leads Calls Assistant For Law Firm

Allocator

Care Assistant

Assistant Merchandiser - External Brands

Junior Merchandiser

Assistant Merchandiser

Merchandising Admin Assistant

Healthcare Assistant – Outpatients (Bank)

Anthropologie Assistant Merchandiser

Sales Associate (Key Holder)

Assistant Merchandiser

Urban Outfitters Assistant Merchandiser

Patient Liaison - Medical Receptionist

Care Assistant

Senior Administrative Assistant

Mental Health Support Worker - Bank

Assistant Merchandiser

Merchandising Admin Assistant

Assistant Merchandiser

Duty Manager - Old Kent Road

I want to receive the latest job alerts for intake assistant in london, eng

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