Technical support agent Work, Jobs in Nether Alderley, Chs (with Salaries)

Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
13h
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Property & Administration Coordinator
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
3d
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
21h
Conveyancing Assistant
Mallory Pryce —Oldham
- Sales
- Microsoft Office
- Administrative experience
Quick apply
Planning Agent
Aira —Manchester
- Hybrid work
- CRM software
- Annual leave
- Employee discount
Quick apply
Senior ServiceNow Engineer
Barclays —Knutsford
- Mentoring
- Software development
- AI
AI Engineer
Barclays —Knutsford
- Scripting
- AI
- Communication skills
Sales Executive
Alpi UK Limited —Manchester Central
- £36,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Store discount
Quick apply
7d
Software Engineer
PortSwigger —Knutsford
- Full-time
- APIs
Quick apply
Customs Duty Compliance Specialist
Greenergy —Manchester
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
- Employee discount
Quick apply
Analytical Engineer
On the Beach —Manchester
- Full-time
- Hybrid work
- SQL
- Contracts
- AI
- Annual leave
- Work from home
Paralegal – Commercial Debt Litigation
Horwich Farrelly Solicitors —Manchester
- Analysis skills
- Annual leave
- Employee assistance programme
Site Agent
Bethell Construction Ltd —Kearsley
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- Team management
- Mentoring
AI Engineer
CarFinance247 —Manchester
- Up to £60,000 a year
- Azure
- Computer Science
- Master's degree
Quick apply
Conveyancing Fee Earner - Hybrid
Mallory Pryce —Bolton
- Up to £45,000 a year
- Hybrid work
- Accounting
Quick apply
AI Solutions Business Analyst
ServisBOT —Manchester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Engineering
- Work from home
Quick apply
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Employee assistance programme
- Employee discount
8d
Residential Conveyancer
Mallory Pryce —Manchester
- £40,000 - £52,000 a year
- Hybrid work
- Organisational skills
Quick apply

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Technical Support Agent Level 2

Custodia -
Knutsford

Apply Now

Job details

£32,000 a year
13 hours ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Cloud infrastructure
Driving Licence
Computer Science
Ansible
Mentoring junior staff
Ticket management
Service restoration
Docker
Bachelor's degree
CI/CD pipelines
Terraform
IT support
Technical writing
IP networking
Customer support
Customer interaction
Root cause analysis
Communication skills
PowerShell scripting
Infrastructure provisioning automation
PowerShell
Terraform provisioning

Full job description

Technical Agent Level 2 job description

Reports to: COO

Pay: £32K per annum

Department: Operations

Job description:

This is an office based position.

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodias products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodias hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.

System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.

Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.

Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.

Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Apply Now

Refine Your Search

technical support agent jobs in nether alderley, chs

Technical Support Agent Level 2

Technical Support Agent Level 2

Property & Administration Coordinator

Service Desk Agent

Conveyancing Assistant

Planning Agent

Senior ServiceNow Engineer

AI Engineer

Sales Executive

Software Engineer

Customs Duty Compliance Specialist

Analytical Engineer

Paralegal – Commercial Debt Litigation

Site Agent

Product Engineer - M365 Unified Collaboration & Gen AI

AI Engineer

Conveyancing Fee Earner - Hybrid

AI Solutions Business Analyst

Customer Solutions Specialist

Residential Conveyancer

I want to receive the latest job alerts for technical support agent in nether alderley, chs

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