Customer experience representative Work, Jobs in Edinburgh, Edh (with Salaries)

Customer Service Representative - Edinburgh
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
254014 Receptionist/Adminisrator
NHS Scotland —Edinburgh
- Part-time
- Customer service
- Administrative experience
255838 (SM) Business Support Assistant
NHS Scotland —Bonnyrigg
- £29,103 - £31,409 a year
- Customer service
- Databases
- Quality control
3h
Customer Service Advisor
Giacopazzi and Company Limited —Kinross-shire
- £12.71 an hour
- Part-time
- Merchandising
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Client Relations Manager - Key Accounts
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
Business Development Representative
UserTesting —Edinburgh
- Full-time
- Sales
- Business development
- Travel
Sales Development Representative (Italian Speaking)
N-able —Edinburgh
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee stock purchase plan
- Annual leave
Field Service Representative
Diversey —Edinburgh
- Full-time
- Salesforce
- Continuous improvement
- Financial services
Quick apply
1d
Dental Sales Representative
IQVIA —Edinburgh
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership
Principal Consultant: Stakeholder Engagement, Consultation and Communications
AECOM —Edinburgh
- Full-time
- Hybrid work
- Business development
- Team management
- Travel
13d
Sales Associate - Edinburgh St James (Part Time - 8 Hours)
Hugo Boss —Edinburgh
- 8 hour shift
- CRM software
- Communication skills
Sales - Sales Advisor - UK
New Look —Glenrothes
- Part-time
- Customer service
8d
Recruitment Adviser
Nucleus Financial Group —Edinburgh
- Recruiting
- Communication skills
- Annual leave
8d
Customer Service Representative - French-Speaking
Trainline —Edinburgh
- £24,500 - £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
General Assistant
BaxterStorey UK —Edinburgh
- £12.71 an hour
- Part-time
- Serving
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
Hospitality Assistant
BaxterStorey UK —Edinburgh
- £13.44 an hour
- Part-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Financial Reporting Accountant
Nucleus Financial Group —Edinburgh
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
Deputy Manager
Iceland —Musselburgh
- £31,080 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
5d

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customer experience representative jobs near edinburgh, edh

Customer Service Representative - Edinburgh

Diligenta -
Edinburgh

Quick apply

Job details

Full-time
£24,479 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Car scheme

Qualifications

Microsoft Word
Pension
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Representative
£24,479 per year
Standard Life House, Edinburgh, EH1 2DH

What does the Customer Service Representative role involve?

You'll be joining a people and technology-driven business, supporting customers through front‑line telephony. Whether handling calls about life assurance, savings, investments or pension plans, or managing the processing and updates that keep their policies running smoothly, you’ll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.

We support our colleagues with competitive benefits:

We're an accredited Real Living Wage employer
No weekend or evening working
31 days annual leave (includes UK Bank Holidays)
Annual discretionary bonus eligibility
Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
Personal and career development opportunities across a wide range of business functions and specialist areas
Perks at Work (expansive online discounted shopping)
Car lease scheme and Jaguar Land Rover discount
Cycle to Work scheme and interest-free season ticket loans

Our people are...

Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
Great problem solvers, flexible, and adaptable to changing priorities
Comfortable switching between multiple IT applications with attention to detail
Proficient in Microsoft Office (Word & Excel)
Excited to work with our incredible, diverse community and be part of a supportive workplace culture
Passionate about learning and sharing knowledge to enhance skills and develop best practice
Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence

Who is Diligenta?

Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.

Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Quick apply

Refine Your Search

customer experience representative jobs in edinburgh, edh

Customer Service Representative - Edinburgh

254014 Receptionist/Adminisrator

255838 (SM) Business Support Assistant

Customer Service Advisor

Client Relations Manager - Key Accounts

Business Development Representative

Sales Development Representative (Italian Speaking)

Field Service Representative

Dental Sales Representative

Principal Consultant: Stakeholder Engagement, Consultation and Communications

Sales Associate - Edinburgh St James (Part Time - 8 Hours)

Sales - Sales Advisor - UK

Recruitment Adviser

Customer Service Representative - French-Speaking

General Assistant

Hospitality Assistant

Client Relations Manager - Core Client Relations team

Senior Account Executive - AI Software Sales & professional services

Financial Reporting Accountant

Deputy Manager

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