Case coordinator Work, Jobs in Garston, Hrt (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
8d
Dementia Information and Advice Coordinator
Carers In Hertfordshire —Hertford
- £26,490 a year
- Full-time
- Hybrid work
- Computer skills
- Work from home
- Bereavement leave
Quick apply
9d
Complex Case Recovery Coordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Training & development
- Time management
- Employee discount
22h
Recovery Coordinator - Homeless Recovery Co-ordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Remote
- Case management
- Discharge planning
- Training & development
- Employee discount
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Project Support Coordinator - Legal Services
MaxAd —London
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
10d
Case Admin Coordinator - Government Healthcare
Healix International —Esher
- £28,000 - £32,000 a year
- Full-time
- English
- Case management
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Rehabilitation Case Coordinator
HCML —Croydon
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Writing skills
- Administrative experience
- Rehabilitation centre
- Annual leave
- Employee assistance programme
EHC Coordinators
Hertfordshire County Council —Stevenage
- £34,434 - £37,280 a year
- Full-time
- Hybrid work
- English
- Experience working with children
- Communication skills
Case Coordinator - Damp & Mould and Disrepair
A2Dominion Group —Staines-upon-Thames
- £35,496 - £42,969 a year
- Organisational skills
- Communication skills
- Employee discount
Team Coordinator, Studios
IMG —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Salesforce
9h
Housing Coordinator
Civic Recruitment Limited —London
- £28.30 an hour
- Temporary
- English
- Microsoft Office
- Analysis skills
Quick apply
Care Coordinator
South London and Maudsley NHS Foundation Trust —London
- £46,419 - £55,046 a year
- Full-time
- Case management
- Teaching
- Time management
- Annual leave
2d
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
CRC Associate
ICON Plc —North London
- Full-time
- Nursing
- Bachelor's degree
- Organisational skills
- Employee assistance programme
2d
Outreach Housing Pathway Coordinator
Single Homeless Project —London
- £34,127.11 - £36,947.49 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
3d
Practice Areas Coordinator
AND Digital —London
- Full-time
- Hybrid work
- AI
Quick apply
Document Services Coordinator (12 month FTC)
Opus 2 —London
- £25,000 - £27,000 a year
- Hybrid work
- Communication skills
- Time management
- Employee assistance programme
Quick apply
9d
Complaints & Service Improvement Coordinator
Synnovis —London
- £27,000 - £32,000 a year
- Full-time
- Continuous improvement
- SharePoint
2d
Bid Coordinator
Ridge & Partners LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
2d

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Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
8 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

case coordinator jobs in garston, hrt

Support Case Coordinator

Dementia Information and Advice Coordinator

Complex Case Recovery Coordinator

Recovery Coordinator - Homeless Recovery Co-ordinator

Global Operations Coordinator - BCG Institute

Project Support Coordinator - Legal Services

Case Admin Coordinator - Government Healthcare

Rehabilitation Case Coordinator

EHC Coordinators

Case Coordinator - Damp & Mould and Disrepair

Team Coordinator, Studios

Housing Coordinator

Care Coordinator

Business Analyst

CRC Associate

Outreach Housing Pathway Coordinator

Practice Areas Coordinator

Document Services Coordinator (12 month FTC)

Complaints & Service Improvement Coordinator

Bid Coordinator

I want to receive the latest job alerts for case coordinator in garston, hrt

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